Listen to Them Talk!
- VPs & Directors of Sales
- Account Executives & SDRs
- Sales Ops & Others
Gong really helps me ramp up in my new role of Customer Success Manager by quickly finding and accessing relevant customer calls. One of my favorite features is the ability to create libraries for effectively organizing customer calls.
Thanks to Gong, I have been able to consistently shorten sales cycles. Since my prospects can now review our solution's functionality using Gong's simple user interface on their own time, I can focus on other critical parts of the sales process.
Gong has helped us identify dozens of sales coaching and development opportunities to help us deliver better experiences for our buyers. It is now at the top of our sales stack.
Every rep we deployed Gong to saw a marked increase in performance within 45 days. My reps now pitch and sell sharper.
I've found Gong to be extremely useful as a learning tool that helps me improve my selling skills. I also use it as a collaboration tool to see exactly how my team handles objections and what messaging is resonating with potential customers.
My team leader can easily comment on specific parts of my sales calls, making it easy for him to coach me. I also love being able to search calls for specific words or topics.
Gong gives our sales reps an edge on their ability to learn their pitch faster. Our AEs listen to themselves after calls. This is a great way to train yourself.
I had hunches about what my team members were doing to make calls successful but only when I started using Gong I could confirm those hunches in reality because I just can't listen in on every call.
Gong.io is the most important tool that can actually impact the performance of our sales team. We can drill down on moments with individual clients and also understand across all sales calls how often important keywords come up. If you're not using Gong, you can't truly understand where improvements on sales calls live.
Before Gong, we didn't really know what was going on during demo calls. Now we understand which topics are being discussed and which competitors are being mentioned. Using Gong as a coaching platform is really helping us grow as a company and as individuals.
We use Gong for on-boarding new reps, for call sharing, and for debriefing ourselves after calls, because there are many things you miss in the heat of the moment, which you can really learn from by listening to the call after it takes place.
We send new SDRs straight to Gong for efficient training without taking up valuable time from our engineers.
I used Gong for my own ramp-up, listening to calls, learning the product faster, and closing my first deal faster. I now use Gong to listen to my own calls to learn and improve from one call to the next.
Gong helps us with messaging, positioning, and objection-handling. It creates an immediate feedback loop for our 1-on-1's and helps sales reps get up to speed.
Gong has really sped up our training process when training new reps on our team. Our reps are extremely impressed with how easy it is to use.
I've been able to change the trajectory of deals to a win just by using Gong to listen in on calls. I do this at my convenience, even during my daily commute to work.
Our use of Gong has spread across the entire company. It is now being used by Sales, SDR, Customer Success, Marketing, and Engineering, who love listening to and learning from customer feature requests and our objection handling, which they had no way of doing before.
I love being able to pick up interesting tidbits from calls and send them to our engineering team for follow-up. I can't be on every call of every team member around the world, so I use Gong to catch up on what they're saying and how they're doing.
As a sales leader, you can't make every sales call or meeting. Gong allows us to listen to our call recordings on-demand for coaching, as well as gather critical intelligence across the company.