Gong for Customer Success
Equip your Customer Success team with insights into account health, specialized playbooks, and proactive guidance to positively influence renewals, growth, and customer advocacy.
SOME OF OUR 3000+ CUSTOMERS
Give your CS team visibility into customer journeys and how accounts evolve so they can deliver more value and get ahead of churn.
With records of who said, sent, and did what during interactions with your accounts, CSMs are equipped to provide customer value from onboarding onwards.
With data-driven recommendations and tailored coaching, your team can ensure customers reach their objectives. Happy customers mean higher retention.
Visibility into customer conversations aligns the entire account team around customer needs so that opportunities for growth and expansion are identified and acted on in real-time.
Uncover early indicators of churn so you’re never caught off guard again. Address those papercuts as they happen to avoid customers quietly slipping away. After all, 97% of customers who leave don’t say a word. Gong helps you mitigate that risk.
of CS teams using Gong saw a reduction in churn
Forget human recall. With Gong's infinite memory, every customer interaction is a click away. Your customers have the best experiences, from pre- to post-sales, because CSMs are experts from day one.
of CS teams saw an increase in expansion win rate
Maximize managers’ time by making it easy for them to gauge the quality of conversations and topics discussed. That way, they can coach their team on how to help customers realize value and achieve goals.
of CS teams using Gong improved their escalation process
Gong uncovers themes across all your customer touchpoints. As market trends evolve, update playbooks to keep your team aligned with customers and track team adoption to identify exactly where to reinforce.
Improvement in renewal rates
Shadowing calls eats up everyone’s time, and random calls aren't always the best learning opportunities. With call libraries, new hires get access to the best-of-the-best so they can follow key milestones throughout the customer journey.
reduction of time to onboard a new CSM
Gong helped us create a CSM onboarding program that provides real-life examples and playbooks on how to expand, retain, and land customers.
What customers say is powerful. Do you know what’s being said in your customer calls? Identify indicators of churn and coach on what to do when they happen. Gong helps you pull everyone involved into accounts so they know what’s happening when it matters.
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