GONG FOR Customer Success
RENEWALS AND GROWTH BECOME THE NORM
Equip your Customer Success team with insights into account health, specialized playbooks, and proactive guidance to positively influence renewals, growth, and customer advocacy.
Some of our 4000+ customers
GONG FOR CUSTOMER SUCCESS
Give your CS team visibility into customer journeys and how accounts evolve so they can deliver more value and get ahead of churn.
With records of who said, sent, and did what during interactions with your accounts, CSMs are equipped to provide customer value from onboarding onwards.
With data-driven recommendations and tailored coaching, your team can ensure customers reach their objectives. Happy customers mean higher retention.
Visibility into customer conversations aligns the entire account team around customer needs so that opportunities for growth and expansion are identified and acted on in real-time.
5 WAYS GONG HELPS YOU CREATE VALUE FOR CUSTOMERS
PREVENT CHURN TO HIT YOUR NUMBER
Uncover early indicators of churn so you’re never caught off guard again. Address those papercuts as they happen to avoid customers quietly slipping away. After all, 97% of customers who leave don’t say a word. Gong helps you mitigate that risk.
USE MEMORY YOU CAN RELY ON
Forget human recall. With Gong’s infinite memory, every customer interaction is a click away. Your customers have the best experiences, from pre- to post-sales, because CSMs are experts from day one.
COACH FOR QUALITY CONVERSATIONS
Maximize managers’ time by making it easy for them to gauge the quality of conversations and topics discussed. That way, they can coach their team on how to help customers realize value and achieve goals.
TAILOR PLAYBOOKS BASED ON CUSTOMER REALITY
Gong uncovers themes across all your customer touchpoints. As market trends evolve, update playbooks to keep your team aligned with customers and track team adoption to identify exactly where to reinforce.
GET NEW HIRES PRODUCTIVE FAST
Shadowing calls eats up everyone’s time, and random calls aren’t always the best learning opportunities. With call libraries, new hires get access to the best-of-the-best so they can follow key milestones throughout the customer journey.
HERE’S HOW GONG MAKES CS TEAMS MORE SUCCESSFUL
What customers say is powerful. Do you know what’s being said in your customer calls? Identify indicators of churn and coach on what to do when they happen. Gong helps you pull everyone involved into accounts so they know what’s happening when it matters.
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Answers to commonly asked questions
about Conversation Intelligence
Here are some of the problem areas and use cases that our conversation intelligence platform helps resolve:
- Sales coaching
- Self-coaching and peer learning
- New hire onboarding
- Voice of customer
- Competitor analysis
- Pipeline management and forecasting
- Performance reviews
Once you integrate Gong with your calendar, email, and CRM, it automatically starts scanning for meetings, calls, and demos to record. Gong then records audio and video from each session and transcribes it in real time, giving you a deep, searchable database of interactions.
Yes, Gong can be installed and accessed on most smartphones. That means reps and sales managers can take their self-study, coaching, and best practices with them wherever they go. Need to walk the dog but still want to step up your sales game? It’s no problem at all with Gong.
More than likely! Gong currently offers dozens of integrations (and counting). Here are some of our more popular integrations:
- Salesforce Lightning
- Google Workspace