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What sets top performers apart? Which deals have the most risk? Which messages resonate with your buyers? Get a demo to see how Gong can help.

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Call Recording Software: Rated #1 By Sales Pros

Coach your reps for success and win more deals with call recording software from Gong. Gong records your team’s sales calls on web conferencing and phone and analyzes them with AI. Understand what separates the best from the rest and get in-depth analytics into your team’s calls to replicate winning plays with call recording software.

6 Reasons Why You Should Use Call Recording Software

I asked our customers why they would recommend using Gong for sales call recording. Here’s what they had to say:

voice of the customer software

REASON #1

Reps Love It

Yep, you read that right. Reps love Gong. They use call recording software to help them with note-taking in calls, to review their game tape and improve, and to learn from top performers on the team. Michael Jordan rewatched every game. What would happen if your reps did too?

REASON #2

Personalized Coaching

Managers love Gong too. They use Gong’s call recording system to proactively identify coaching opportunities in their reps’ calls. Each rep has different strengths and opportunities, and Gong’s AI pinpoints exactly what each rep needs to do to improve their performance and close more deals. Manager of the year over here?

Reason #3

Total Visibility

Gong’s sales call recording software captures all of your customer-facing interactions on web conferencing, VOIP, phone, in-person meetings and email. That means that you get to validate with a third party – the customer – that your deals are where reps say they are. Gong is a truth serum for your pipeline.

Reason #4

Market Insights

What are customers saying? Which competitors are beating you and why? How are they reacting to new pricing, messaging, or feature rollout? The answer is in the conversations. Gong uses AI to turn your sales call recordings into a goldmine of actionable insights for your business and helps you double down where it works.

Reason #5

Company-Wide

Sales call recordings can be shared to anyone in your team. Marketing for messaging. Product for feedback. CS for handoffs. That way, your company can put the customer front and center and create raving fans.

Reason #6

Faster Onboarding

Reduce ramp time by using call recording software to onboard new reps. That means faster quota attainment. Better retention rates. No more call shadowing. And backing mock call training with genuine calls. It’s like training new reps using real life conversations with actual customers. 

Why Use Gong for Call Recording?

Gong’s call recording software just works. Whichever web conferencing platform or VOIP system you use for calls, whichever CRM software (Salesforce and more) your team relies on to track sales: Gong integrates with it.

Gong also transcribes your sales call recordings. That way you can search through calls and highlight specific parts of the conversation that matter to you. It’s like Google search, but for your sales calls.

Gong’s AI beats the competition. That means you’ll be able to turn sales call recordings into actionable insights without lifting a finger. Pretty cool, huh?

But don’t just take our word for it. Gong is rated #1 for call recording software on G2 Crowd by 5,000+ users.

Here’s what Gong’s sales call recording software looks like in action

Find what separates the best from the rest

Find what separates the best from the rest

Help sellers level up their skills by listening to best-of-the-best sales call recordings from top performers on your team.

See what works (and what doesn’t)

See what works (and what doesn’t)

Get data-driven recommendations and share every winning play – discovery, competitive deal, closing – with your team.

Uncover competitive deals

Uncover competitive deals

Track when competitors come up in sales call recordings and which deals are impacted to capture the lion’s share of your market.

Coach your reps to stardom

Coach your reps to stardom

Find out where each rep can improve and drive faster onboarding and higher quota attainment across your team.

How does Gong’s phone call recording system work?

Glad you asked. Here’s what goes on behind the scenes of a Gong call recording:

STEP 1

Gong accesses your sales team’s G Suite or Office 365 calendars and picks up your meeting schedule.

Step 2

Gong then automatically records both the audio and video of your conversations, or gets recordings from your or VOIP/Phone provider for analysis.

Step 3

Your call recordings are stored in Gong and you can listen to or watch them anytime.

Step 4

Gong analyzes and transcribes your calls, and identifies key topics. This means that you can always focus on the conversation and not worry about taking notes.

More Than Call Recording Software

Gong does so much more than record sales calls. Gong is a 
top-rated Conversation Intelligence platform (emphasis on intelligence). It uses AI and machine learning to help you gain critical insights into what’s happening with your sales team, your deals, and your market.

For an in-depth look at conversation intelligence (CI) platforms and how they work, check out The Forrester Wave™ report, where they vote Gong as the #1 leader in Conversation Intelligence for B2B Revenue.

Say Goodbye Opinions and Hello Reality

Waiting on the sidelines? Team up with thousands of leaders beating the new path to revenue.

What our customers say

Gong has changed the way I work. Gong not only allows me to go back and listen to my calls to help me remember what was important, but it also provides me with analytics to make my next demos better. If I had the choice to only have one tool as a department, it would be Gong.
Emily Zukauskas
Account Executive

THE UNDISPUTED LEADER IN REVENUE INTELLIGENCE

Customers across industries, geographies, and sizes trust Gong to drive revenue.

See how Gong’s call recording software works

faq

You have questions. We have answers.

What is call recording software?

Call recording software integrates with all telephony systems and web conferencing tools to record, transcribe, and analyze customer-facing calls with AI. It gives reps a complete record of their past conversations with buyers, shows managers which activities are happening across their team, and delivers insights into best practices that your team can use to close more deals.

How does call recording software for business work?

Call recording software connects to your team’s calendar (GSuite or Microsoft Outlook) to identify customer-facing meetings. It automatically starts recording meetings across telephony systems and webconfering, transcribes speech to text, and analyzes with AI. Call recording for business then generates insights and recommendations: from coaching, deal management, and activity tracking on every deal across your entire team.

Why use sales call recording software?

Call recording software delivers three key benefits:

  • For sales reps: call recording software increases productivity by generating a full transcript of every call and automatically uploads them to your CRM.
  • For sales managers: analyze rep performance and delivers coaching recommendations to improve rep performance.
  • For sales leaders: identify risk in your pipeline and allows teams to act preemptively to save deals before it’s too late with call recording for business.
How do I set up call recording in Gong?

Gong uses team members’ calendars to identify calls that need to be recorded. To do so, Gong requires integration with your company’s Office 365 or G Suite. It takes less than 2 hours to connect Gong to all your company’s systems, and it’s all automatic from there. No further action needed (and no forgetting to hit record).

Which calls does Gong record?

Gong provides customizable options for defining which web conferences it records. Gong will record a web conference based on your customizations, and any changes you make in the web conferencing software.

How can a team member stop recording a call?

When a recorded team member connects to a call, they will see the Gong recorder as a participant. The team member can simply remove Gong from the call to prevent it from being recorded.

Is Gong’s call recording software compliant with our privacy policy?

Compliance is a big deal. Gong’s call recording solution is designed for business: Whether it be data retention or recording consent – we’ve got your back. You can review our security certifications here

Some countries and US states require that both parties on a call must be notified that the call is being recorded. As a best practice, we recommend including this notification regardless of the call participants’ locations.

Here’s how Gong helps you:

  • A personalized consent page hosted by Gong for obtaining recording consent. Team members send invitees the link to this page instead of the conferencing provider’s link. After invitees consent to be recorded, they are directed to the meeting.
  • Use our calendar add-on! Install the Gong for Google Calendar add-on domain-wide or per individual to easily schedule meetings using the consent page in the native calendar app.
  • Audio prompt. Participants hear the prompt when they join the call, telling them that the call is being recorded.
  • Pre-call emails. Participants can receive an email 10 minutes ahead of the scheduled call reminding them of the call and that it’s recorded.

With Gong, you can set your compliance settings to meet your local and company requirements. We’ve got you covered.

Does Gong’s call recording software integrate with my tools?

Gong integrates with all the pieces of your sales team’s tech stack (call recording VOIP, CRM software, web conferencing software, dialers, email). These include: Salesforce, Hubspot, ZoomCisco Webex, and more. Click here to view our full list of integrations.

How does Gong’s Salesforce integration work?

Gong for Salesforce allows customers to push key data fields from Gong into Salesforce. These data fields include:

  • Call participants
  • Topics
  • Trackers
  • Rep stats (talk ratio, longest monologue, etc)

These data fields are tied to Salesforce accounts, contacts, leads, and opportunities so customers can correlate Salesforce data with conversation data. 

Our app also includes 9 out-of-the box reports and 2 dashboards to showcase what’s possible and get customers started down this path. Examples include:

  • Early stage opportunities where pricing was mentioned on a call so managers can coach their reps appropriately
  • Pipeline Analysis Dashboard: competitive opportunities closing this quarter, late-stage opportunities without pricing mentions
  • Competitive Analysis Dashboard: includes win rate per quarter for competitive opportunities, dollar value of competitive opportunities that were closed-won

See the magic of gong in action

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FAQ

Answers to commonly asked questions
about Conversation Intelligence

What kind of insights can conversation intelligence software provide?

Here are some of the problem areas and use cases that our conversation intelligence platform helps resolve:

  • Sales coaching
  • Self-coaching and peer learning
  • New hire onboarding
  • Voice of customer
  • Competitor analysis
  • Pipeline management and forecasting
  • Performance reviews
How does Gong find, record, and transcribe all customer interactions?

Once you integrate Gong with your calendar, email, and CRM, it automatically starts scanning for meetings, calls, and demos to record. Gong then records audio and video from each session and transcribes it in real time, giving you a deep, searchable database of interactions.

Does Gong work on mobile devices?

Yes, Gong can be installed and accessed on most smartphones. That means reps and sales managers can take their self-study, coaching, and best practices with them wherever they go. Need to walk the dog but still want to step up your sales game? It’s no problem at all with Gong.

Will Gong integrate with my existing tech stack?

More than likely! Gong currently offers dozens of integrations (and counting). Here are some of our more popular integrations: 

  • GoToMeeting
  • Salesforce Lightning
  • Zendesk
  • Slack 
  • Google Workspace

See a full list of Gong integrations.

Where can I read reviews of Gong conversation intelligence software?

You can read 5,000+ reviews of Gong on G2 Crowd, where Gong is ranked #1 on G2’s best software list. If you want to go under the hood to see how customers actually use Gong, check out our library of customer success stories.