Celebrating customers who are winning with Gong

Rolled Gong out globally across ~685 seats and four regions, hitting 100% forecast adoption and tying 10+ stakeholder buying committees to nearly 3.5x higher win rates.

Built a methodology flywheel of Trackers, Scorecards, Deal Board, and coaching that embeds its PROSPER framework into how reps actually sell each day.

Built a CS-specific forecasting model with clear churn-risk tiers that improved renewal-forecast accuracy by 73%.

Aligned Sales, L&D, Messaging, and cross-functional partners around a single source of truth, replacing reactive updates with proactive, data-driven action.

Tightened forecast accuracy to within a point of actuals and nearly halved the sales cycle at key stages.

Led a platform migration while rebuilding enablement around a three-tier measurement framework, turning coaching from occasional to essential.

Designed the department's first risk-mitigation framework and new CS motions that drove a 141.5% increase in customer-facing meetings and rising year-over-year retention.

Unified forecasting, AI deal insights, weighted pipeline, and leading indicators into one executive view that surfaces execution risk earlier.