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Being a Gongster is as good as it gets. Each department strives to be the best at its craft, yet, we're all here to win as a team. We're also future-ready, working with the latest in AI, machine learning, NLP, and speech technology. Combine this with our awesome leadership, prime investors, and customers that are raving fans, and you have a recipe for success.

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Whether it’s promoting Women in Sales or sponsoring LGBT+ projects, we walk the walk when it comes to inclusion and diversity. It’s not just about creating a level playing field -- we truly believe that a multitude of voices drives innovation and creativity.

Life at Gong is Best in Class

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Think you know someone with Gongster potential? If you refer a candidate into Gong and they get hired, we’ll send you and a +1 to ANY restaurant of your choosing — even a Michelin-star dining experience. Simply have the candidate inform our team that you’re the referrer and you’ll be on your way!

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IT Systems Specialist

Operations - San Francisco

Gong.io helps salespeople have better conversations by using AI and machine learning to pinpoint what the top performers are saying and doing differently. Those behaviors can then be replicated across the entire team to increase quota attainment and slash on-boarding time of new team members. Customer-facing teams at hundreds of companies like LinkedIn, GE and ZipRecruiter use Gong to improve their customer experience in millions of conversations every day.

As our IT administrator, you will help ensure team members have a great experience using their personal computers and software applications.
 
You will, with very light supervision:
 
-Manage team members’ Mac computers (~150 people)
-Issuing computer equipment to new hires, set up machines, updating them, and provisioning applications
-Provide first-tier IT support for team members around Mac usage and basic networking
-Provide support for the office network and for specialty items (e.g., A/V equipment)
-Help provision cloud-based applications and provide basic support
-Maintain hardware and software inventory
 
You have:

-Extensive knowledge of macOS and Apple hardware
-1+ years of experience managing macOS computers, ideally at a large scale
-Ideally, experience provisioning software deployments through a remote centralized service
-Ability to research hardware and software to make informed purchase decisions
-Demonstrated ability to provide excellent internal customer service
-Be a team player with a willingness to lend a hand with any project.
-Previous experience working in a help desk environment is a plus+
-Strong written and verbal communication skills
-A Bachelor’s degree

You’ll get:

-Work closely with some of Silicon Valley’s best talent to create a truly amazing team
-Join a fast-growing company early, make a difference, and enjoy the ride
-Challenge yourself and take your career to the next level
-Enjoy a competitive compensation package

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A Word from Our Founding Gongsters

“We hire the best and invest in making them awesome. At Gong, you’ll be working with the sharpest minds in business, engineering, and research. Together, you’ll be challenged to be all that you can be, both as an individual and as a team player.”

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