Book demo

Sales Pipeline Tracking: These 3 Deal Risks Are Costing You Winnable Deals

Jonathan Costet July 16, 2021

Pipeline management is no easy task.

Top managers are skeptical at every step of the sales cycle.

It’s in their nature.

It’s what makes them great at identifying risk in their pipeline and creating a contingency plan for each deal.

And for good reason: they know that when it comes to pipeline, you’re often dealing less with facts and more with opinion (see here).

Now if you’re like me, you’re probably wondering:

What are the biggest deal risks to look out for?

Gong analyzed thousands of opportunities and uncovered the 3 deal warnings preventing you from closing revenue.

These 3 are the most common deal hurdles that aren’t invisible – just unseen.

Once you see them, you can’t unsee them. Better yet, you can take action towards generating a highly effective sales machine.

Here’s how to track, counter, and neutralize these top 3 deal risks:

Deal Risk #1: No decision-maker (DM) involved

You need to sell to power.

Yeah. Yeah. Yeah. We’ve all heard that before. We KNOW. We GET IT.

But really, how important is it that a DM is part of the deal?

Gong labs data shows that deals are 80% less likely to close without a decision-maker directly involved in meetings.

pipeline risk data

So, yeah. Kinda sorta really important.

And it gets worse:

Enterprise deals ($100k+ contract value with 90+ day sales cycles) are 233% less likely to close if the DM isn’t involved.

pipeline management data

Mind. Blown. 

That’s what we call a data cliff — a huge drop-off.

Enterprise deals sans DMs? They live at the bottom of the canyon. Dead.

But wait. 

Before you insist a DM is on every single one of your sales calls (unlikely), let’s go back to the data.

For both SMB and enterprise deals, DM involvement has a diminishing return: Deal fatigue. The decision-maker feels like they’ve invested too much time — they are putting in more than they believe they will get out of the deal.

data for decision maker in deals

The ROI, if you will, is not positive.

You don’t need a DM to run the whole deal. The data show win rates are at their peak when they play the role of the approver (person who has the final say) as opposed to the evaluator (person who assesses the purchase from an operational perspective).

How to course-correct: 

  1. As a leader, you must must must have visibility into whether DMs are involved in your reps’ deals. No visibility = guessing.
  2. As a rep, get to power. Don’t let any deals sneak into your forecast without first confirming you have an active decision-maker. From there, take the time to truly understand what every DM you speak with cares about. 

TL;DR: Ensuring a DM is involved in your deal is crucial for success, but don’t overcomplicate things (and risk decision-makers going dark) by trying to get them involved in every meeting. Include DMs in one or two conversations about what matters most to them.

Deal Risk #2: Deal isn’t multi-threaded

If you’ve been in sales longer than a minute (you’re here, so you have) this has happened to you: 

You are speaking with a single person throughout the deal — things (seem) to be going well. And then, darkness. You’ve been ghosted. 

It’s time to grab the shovel and start digging. This deal is gonzo. Dead. Done. Over. Put a fork in it. Nail in the coffin.

Instead, to ensure a deal has a greater success in closing, you must be multi-threaded.

Multi-threading means building relationships with multiple stakeholders within your deal. It’s an approach that top salespeople use in every deal to build momentum and strengthen their influence when they’re not around.

Think of it like taking out life insurance, but for your deals.

And it’s how good reps become great reps.

It turns out the data is pretty straightforward: On average, winning deals have at least 3 people from the buyer’s side included in meetings across the sales cycle while losing deals often struggle to get more than one point of contact to attend their meetings.

pipeline risk #2

One more thing to note from the data:

While most deals start the same way — one point of contact on the first call – it’s the second call that tips the scales.

The number of participants from the buyer’s side for the second meeting almost triples in winning deals.

This early spike in (multi-threaded) engagement is a defining characteristic of successful deals.

Even better? The sales reps who go the multithread route are also more likely to engage in group calls — another factor in boosting win rates.

Here’s the data:sales pipeline risks

The downside to win rates when adding more participants to your meetings? ZERO.

No matter when the call happens, no matter the number of additional people involved, group calls positively impact win rates.

AND the later in the cycle the group call happens, the more significant the impact: Win rates that are nearly 2x higher when they occur on the fourth meeting compared to the first.

Makes sense, right?

As you move down the sales funnel and inch closer to a decision, there is less uncertainty. Your buyers are ready (waiting?) to be led to the finish line. And more departments get involved in the purchasing decision.

How to course-correct if deals in your pipeline aren’t multi-threaded enough: 

  1. As a leader, drop something into your forecast only if it includes multiple points of contact on the buyer side.
  2. As a rep, make it your goal to get four points of contact in every single one of your deals.

TL;DR: Having only one buyer throughout the sales cycle is the kiss of death. Multi-thread every single interaction, especially the 2nd call.

P.S: Use this sales pipeline template to run your pipeline reviews with your team. It’ll move you past “catching up on deals” and land you in “full-blown deal strategy sessions” in no time.

Deal Risk #3: Low email velocity

Sales activity can be a good indicator of deal health, but it’s really only one metric… and not always the best one.

Sales engagement — activity that is reciprocated from your buyers — is where the true magic happens. 

And one of the best indicators of sound sales engagement is email velocity. In fact, according to Gong data, email velocity is the best indicator of whether your deal will close.

DEFINITION: Email velocity, or email frequency, is the number of emails exchanged between a sales rep and prospect over a given period of time.

The data say: Winning deals exchange 8 emails per week versus 1-2 emails per week for losing deals. This correlates with a 339% lift in engagement.

more emails = more deals

While more emails = more deals is true, it doesn’t tell the whole story.

To give deals an even better chance of closing, lock in 8+ emails exchanged per week with 3+ of those emails being from the buyer:

email velocity pipeline

Said another way, the email velocity from the buyer’s side is one of the strongest indicators of closed-won success.

But wait. There’s more!

There is a nice, steady, positive correlation between win rate and the number of prospect emails.

deal risk email velocity

How to course-correct if deals in your pipeline are showing low engagement:

  1. As a leader, begin tracking buyer email engagement as forecasted deals near their close dates. In the final week of a deal, email velocity jumps up by 753%, on average. Not seeing this bump? Less likely that deal will cross the finish line.
  2. As a rep, you need your buyers to write back to those (daily?) emails you’re sending. Group calls are great. Even better is sending personalized email follow-ups to all involved. Build relationships across the entire stakeholder committee.

TL;DR: Winning deals are when both sellers send more emails (8+ per week), and then buyers also send more emails (3+ per week). If you’re multi-threading, there are more points of contact to engage with… more chances to up your email velocity.

Get Deal Risks #4 And #5 FOR FREE

The #1 reason committed deals don’t close as planned?

Risks that show up early and go unnoticed.

Now you might be wondering:

How can you overcome the biggest deal risks?

I did the work for you and analyzed thousands of opportunities to find out how you can counter the #1 threat to your pipeline.

It’s all in these 5 Deal Warnings preventing you from closing revenue.

It’s how top earning reps sprint past quota (while everyone else is putting out fires left and right).

Grab the deck here. It’s free, I checked:

pipeline risks download

WRITTEN BY
Jonathan Costet

Senior Growth Marketing Manager @Gong | Au revoir opinions, bonjour reality