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Seinfeld Helps Make Machines a Little More Human

In 1844, the first telegraph message was sent, laying the groundwork for many advancements that would lead to the internet. Since then, communication has become ever more dependent on technology. Eventually, thanks to advances in AI (artificial intelligence), we may not even realize that we’re talking to a machine instead of a person. Gong.io, an AI-based startup, features a tool that harnesses both machine learning and natural language processing to help train salespeople and customer service reps. That, on its own, may not sound earth shattering, but the game changer is how Gong.io’s creators have used Seinfeld to teach the software about the natural rhythms and cadence of human speech.

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