“I enjoy seeing the final product. The result of our work and the result of our algorithms are often things that are really, really cool,” Lotem Peled, head data scientist at sales intelligence platform Gong.io, told Business Insider.
In 1844, the first telegraph message was sent, laying the groundwork for many advancements that would lead to the internet. Since then, communication has become ever more dependent on technology. Eventually, thanks to advances in AI (artificial intelligence), we may not even realize that we’re talking to a machine instead of a person. Gong.io, an AI-based startup, features a tool that harnesses both machine learning and natural language processing to help train salespeople and customer service reps. That, on its own, may not sound earth shattering, but the game changer is how Gong.io’s creators have used Seinfeld to teach the software about the natural rhythms and cadence of human speech.
“We should all be using these technologies to better craft our marketing programs to hone in on the few true benefits our customers are looking for, to better differentiate ourselves, and to stop wasting money on ineffective marketing.”
Gong.io, a leading SaaS company in the fast-growing category of Conversation Intelligence for sales teams, has announced that it now complies with EU Privacy Shield standards and SOC2 Type II after completing a vigorous audit by EY. Gong.io can now offer an even higher level of security to its increasing roster of enterprise clients. The audit concluded that Gong.io’s policies and operations met the high standards set by EY for security, process integrity, and confidentiality.
Gong.io and their data science team began with a simple yet profound hypothesis. If they could record a large enough number of sales calls, they chose over 519,000 to be exact, process those calls using Artificial Intelligence (AI) and their conversation intelligence platform they could identify the structure of an effective sales call and create a list of sharp differences between what works and what doesn’t.
Gong analyzed 519,000 sales calls and discovered that the average monologue of male salespeople to female buyers was significantly longer (108 seconds) than the average monologue to a man (91 seconds). In other words, men talked for longer periods of uninterrupted time when selling to women. All told, when salesmen worked with female buyers, the men did 61% of the talking.
Platform pioneers new category of AI and Machine Learning to improve sales performance; optimizes over $1 Billion of revenue for thousands of salespeople SAN MATEO, California and TEL AVIV, Israel, July 12, 2017 — Gong.io, the leading SaaS company in the fast-growing category of Conversation Intelligence for sales teams, today announced a $20 Million Series A1 round. […]
Patent solidifies Gong.io’s established technological leadership in category SAN MATEO, California and TEL AVIV, Israel, June 19, 2017 — Gong.io, a leading SaaS company in the fast-growing category of Conversation Intelligence for sales teams, today announced a new US Patent No. 9,699,409 issued in its name for recording web and video conferences. While recording of phone conversations […]
Gong’s Real-time assistance leverages AI and machine learning to help sales professionals have better conversations and drive more business Palo Alto, Calif. and Tel Aviv, Israel, May 11, 2017 — Gong.io, the #1 conversation intelligence platform for B2B sales, today announced that the launch of Real-Time Conversation Intelligence TM (RTCI) for B2B sales teams, a first in its […]
Gong recognized as innovative and impactful for its Sales Conversation Intelligence technology Palo Alto, Calif. and Tel Aviv, Israel (May 4th 2017) — Gong.io, a SaaS company pioneering the B2B Sales Conversation Intelligence field, today announced that it was selected by Gartner as a Cool Vendor in CRM Sales, 2017*. Gong.io, the trailblazers behind the emerging new field […]
New kind of cloud solution introduces AI to improve B2B-sales conversations Palo Alto, Calif., and Tel Aviv, Israel (June 21, 2016) – Gong.io, a SaaS company pioneering the B2B Sales Conversation Intelligence field, today emerged from stealth mode and announced $6 million in Series A funding. The round was led by Norwest Venture Partners and Check […]