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Account-Based Experiences:
Elevating Personalization in Sales

What Are Account-Based Experiences?

Account-based experiences (ABX) are a strategic approach where sales and marketing efforts are highly personalized for individual accounts. It’s about creating unique, highly personalized interactions and communications for individual accounts. Instead of a one-size-fits-all approach, ABX ensures every interaction feels bespoke and perfectly tailored to each customer’s tastes.

ABX ensures every interaction feels bespoke and perfectly tailored to each customer’s tastes.

Clearbit’s Case Study with Gong is a shining example of ABX in action. By leveraging Gong, Clearbit streamlined their sales processes and became personalization pros. They analyzed customer interactions in real time and tailored their engagement strategies, resulting in a more personalized experience and sky-high engagement rates. Clearbit didn’t just hit the mark—they knocked it out of the park.

Why Are Account-Based Experiences Important?

  1. Enhanced Customer Relationships: Think of ABX as the best friend who always remembers your favorite snack. Personalized interactions make customers feel valued and understood, fostering trust and building stronger relationships.
  2. Higher Engagement and Conversion Rates: Personalized experiences help engage your customers.
  3. Increased Revenue: Personalization isn’t just a nice-to-have—it’s a revenue-boosting powerhouse. When customers get relevant, timely info that hits their sweet spots, they’re more likely to whip out their wallets.

Account Based Experiences and Personalization Data from Gong Labs

  1. Follow-Up Emails: Imagine sending a follow-up email that feels like a warm, friendly check-in. Gong Labs data reveals that such personalization can boost reply rates by 29%. No more ghosting!
  2. Talking to Decisions Makers: Engaging executive buyers (directors and above) using a company-specific topic triples prospecting email reply rates. 

Insights from Industry Leaders

Judi Hand, CRO at TTEC, knows the magic of personalization: “The very first thing that makes for a great experience is the personalized nature of it. When I talk to my bank, I don’t want to feel like I’m just one of the people in line that is anonymous. Personalization is so key so that people really feel like they’re being treated as the individual that they are and not just somebody in an assembly line.” (Reveal: The Revenue Intelligence Podcast)

Alex Levin, CEO of, highlights how personalization can build lasting relationships: “If you were to call a customer when they have $100,000 in the bank account and ask them if they want to move it from a checking account to a savings account to make a little bit of interest, what does that do for the long-term relationship? It’s about creating an experience that drives the most revenue for the brand and supports the customer.” (Reveal: The Revenue Intelligence Podcast)


By focusing on personalization and relevance, businesses can build stronger relationships, drive higher engagement, and boost revenue. The insights from Gong Labs, coupled with real-world examples and expert quotes, highlight the transformative power of ABX. As the sales landscape evolves, the importance of personalized, account-based experiences will only continue to grow.

Improve Your ABX with Gong

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