Defining a new era in conversation intelligence: Gong recognized as the leader 

I’m thrilled to share that Gong has been named the only leader in The Forrester Wave™: Conversation Intelligence for B2B Revenue, Q4 2023. Gong received the highest score possible in the current offering and strategy category of any vendor assessed – a recognition that we believe validates Gong’s commitment to AI from day one, and the transformative power of conversation intelligence for revenue leaders. Conversation intelligence is fundamental to Gong’s Revenue Intelligence Platform and its ability to power critical revenue workflows, including deal execution, coaching, sales engagement, forecasting, and strategic initiatives in a single, integrated platform.

Gong’s Position as a Leader

In its report, Forrester evaluated 12 vendors on 25 categories across their current offering, strategy, and market presence. Gong received the highest score possible in 19f of 25 criteria assessed, including the ability to automate users’ work, analyze and report on conversations, as well as customer perception of product/marketing. 

Forrester notes Gong’s position as the leader saying, “Gong is the most feature-rich conversation intelligence solution available in the market today.” Gong also received the highest possible scores in the vision, roadmap, innovation, and adoption criteria.

Delivering High-Impact Value to Customers

This recognition didn’t happen overnight. It’s the result of years of dedication, innovation, and an unwavering commitment to helping revenue teams transform how they operate and achieve their true potential. And it’s a testament to our commitment to pushing the boundaries of what’s possible in conversation intelligence. For example, we recently released Call Spotlight, a generative AI solution that delivers revenue teams highly relevant, secure, and accurate summaries and next steps from customer interactions.

To date, we’ve captured over 2.5 billion customer interactions on our platform, transforming them into actionable insights for our customers. These insights are the driving force behind meaningful business outcomes, both for large enterprises and smaller businesses. 

Our journey has been peppered with recognition from renowned research firms. In The Forrester Wave™: Revenue Operations & Intelligence, Q1 2022, Gong was honored as a leader, reinforcing for us our status as a driving force in the Revenue Operations and Intelligence market. We were also named an “Action Platform,” the most comprehensive category, in the second annual Gartner® Market Guide for Revenue Intelligence Platforms published earlier this year and recognized in Gartner’s “Cool Vendors in Generative AI for B2B Sales”. These recognitions motivate us to maintain our high standards of excellence.

Forrester notes in their recent Wave report that, “Conversation intelligence tools will be the most important AI investment for sales organizations,” and we couldn’t agree more. We’re grateful for the opportunity to be the strategic partner our customers choose to power their most critical revenue workflows. I want to thank our team for their work in making this placement possible. We’re excited for what’s next! 

To access the full Forrester report, download it here.