Mash
Automate answering internal & customer questions, getting contextually relevant documents & videos, filling out rfps/security forms, and meeting prep. Leveraging all your existing product, technical, client and tribal knowledge.
About
Embraces the messiness of your client, product, technical, and tribal knowledge. Stop wasting time on low-value activities – from repeated questions, to searching for details across your stack. Instead, unlock the ability to scale tier-one service and up-level your revenue team.
Features
Use Gong Data for customer insights
Meeting prep briefs.
- Customer details, pain points, deal context summaries.
- Links to all key documents, collateral, and pain points – and external sources like LinkedIn and your CRM.
- Summarized key points from past calls, notes, email, etc.
- Personal details about participants
Use Gong Data for prospect and customer responses & drafts as they're asked
Prospect and customer responses & drafts as they're asked.
- Draft answers and/or responses to help the team respond to prospects & customers.
- Client/partner specific context available to go deep on a specific issue – and provide tier-one-service at-scale.
- Triage view to see where technical staff need to engage most.
- Tuneable to be an automated bot to partners, draft responses for you to send after review.
Benefits
Stop losing important data
Historically, your knowledge was stale, missing and siloed. Mash proactively brings your data together with built-in data privacy & segregation. Unleashing product, technical and client intelligence – to the right people, at the right time.
Integration Diagrams
Data
Gong Call Data
Gong Call Data
Data
Mash Insights
Mash Insights
Requirements
Authenticating User Requirements
To authenticate oAuth integrations for the first
time, a user must have Tech Admin permissions
in Gong.
time, a user must have Tech Admin permissions
in Gong.
Subscriptions Required
Must have a Mash subscription.
Connect
Empower your sales team with AI-driven insights and smarter decision-making from call transcripts that otherwise would get lost.
1. Contact Mash to have an organization created
1. Contact Mash to have an organization created
2. Mash will invite you to your organization, where as a Gong tech admin you can create an account to manage the organization
3. Navigate to https://app.mash.com, input organization name, and log in
4. Navigate to https://app.mash.com/integrations where you will find a Gong tile
5. Click the Gong tile and authorize access via oAuth
5. Click the Gong tile and authorize access via oAuth