Joyn
Align Product Teams with the People Closest to Customers
About
Align your product team with the people closest to your customers by bringing real-time customer signals to product teams and automated progress updates to sales -- all within your existing tools.
Features
Use Gong Data in Joyn
Auto-detect themes and trends from customer conversations happening in Gong, Slack, Salesforce, Zendesk, and other customer-connected tools.
Seamlessly Connect Context Across Tools
Map customer themes and needs to work that is happening in Product by connecting context across tools like Jira, Linear, Github, and Notioin.
Benefits
Customer-centric product roadmaps
These trends can be quantified based on revenue impact tied to your CRM and used to help prioritize your product roadmap by focusing on what customers need vs. what's just top of mind.
Curated Customer Releases & Comms
Keep customer-facing teams in the loop on what is most relevant to them by mapping detected customer themes to what's in progress or released across tools like GitHub, LInear, Jira, and Notion.
Integration Diagrams
Data
Call Insights
Call Insights
Data
Trends and Topics
Trends and Topics
Requirements
Must be Active Customers
Must have a Joyn Paid subscription
Must be an active Gong Customer
Must be an active Gong Customer
Admin Access Required
To authenticate this integration for the first time, a user must be a Gong Tech Admin and have Workspace Admin permissions in Joyn.
Connect
Connect insights from Gong to customer context in other tools -- like Slack, Linear, Jira, Salesforce, and more.
- Login to your Joyn account
- Navigate to your Account Settings and toggle your Gong integration 'On'
- Login using your Oauth credentials
- Define what Joyn as access to in Gong
Once you're connected, you will continue using Gong and your others tools as usual. We'll detect trends, summarize product releases, and share with you directly in Slack.