Meet Gong Agents: Specialized agents that actually work for your revenue team

With agents promising to transform work across every industry, it’s no wonder that 63 percent of organizations are looking to implement AI agents in the next year. 

And yet, the jury’s out on what exactly that looks like. That’s because today’s market landscape is filled with a wide range of AI agents — some are basic automation dressed up as “agents” while others claim to replace human roles entirely but ultimately don’t deliver true business impact.

This makes it increasingly difficult to identify technology that delivers value without sapping technical resources that businesses can’t afford to spare.

That challenge is only compounded by today’s complex revenue workflows, which require technology beyond just chatbots. Go-to-market teams are already saddled with flawed data, siloed teams, and disconnected tech. The result? Reps don’t have the info they need to effectively engage with customers, they are overwhelmed about which opportunities to prioritize, and they lack visibility into what’s working.

These teams require specialized AI agents that are designed for well-defined tasks and still need to be configured. That level of specialization is necessary for refining decision-making, growing and managing pipeline, streamlining customer experiences, and forecasting more efficiently. 

Meet Gong Agents — more than a dozen specialized AI agents designed to drive real revenue outcomes by integrating seamlessly into end-to-end business processes, augmenting human expertise, and adapting to each organization’s unique needs. With their ability to understand business context and autonomously execute routine tasks, Gong Agents free up every revenue team member to do what humans should do — connect with other humans.

If you ask any revenue leader, they’d all likely tell you the same thing: they want to drive efficient growth in a repeatable way. Scaling processes and plays takes a lot of coordination and data. That’s where Gong Agents can help — they’re designed to fit into your current day-to-day, helping you expedite and improve on the workflows essential for moving the business forward. 

Here’s how Gong Agents take on work, so work is better for you:

The Gong Revenue AI Platform is already helping thousands of businesses make more informed decisions by offering technology that eliminates the silos and subjectivity that damage deals. For example, Gong’s AI Tracker agent was purpose-built to extract revenue-specific concepts from customer interactions accurately. By using AI Tracker to more accurately detect deal risks, customer questions, and more, businesses can take action to win business more effectively, resulting in 35 percent higher win rates. 

While AI Tracker helps teams execute on a conversation level, AI Theme Spotter takes it a step further by analyzing customer data across your entire business for recurring topics and hidden patterns. With AI Theme Spotter, you can define top business priorities and get dynamic, detailed syntheses of insights — and then create reports and trigger actions based on them.

Whether you need to learn about a key account’s pain points or understand the common thread between closed-lost deals, these agents can surface accurate, actionable information to inform your next steps.

AI Tracker is currently available for Gong customers. AI Theme Spotter will be generally available for Gong customers this year. 

From onboarding to cross-functional communication, enablement and RevOps are at the heart of everything a revenue organization does. They establish the key initiatives designed to move the needle and rely on frontline managers to see them through. But managers can’t sit in on every single call to ensure that reps are following the latest training and methodologies.

With Gong Agents, they don’t have to.

AI Call Reviewer will assess your team’s calls for you. You can either have the agent suggest answers to call review questions or automatically answer them for you, resulting in a completed review card for managers to use with their team. In both cases, the agent significantly expedites call review, unlocking a more regular cadence of performance feedback to reps.

But Gong Agents also help reps embrace continuous learning on their own time. With AI Trainer, reps can practice realistic scenarios tailored to customers’ unique personas, situations, and industries, helping reps master winning conversation techniques without the pressure of live deals. Because AI Trainer creates scenarios based on your team’s real-life interactions with customers, the simulations are much more effective than generic training or role play; they’re more relevant, realistic, and tailored to your field.

AI Call Reviewer is currently available for Gong customers. AI Trainer will be generally available for Gong customers later this year.

It takes a village to close a deal — and to keep all the key stakeholders aligned, sellers often spend significant time creating account briefs, with mixed results. 

Inconsistent (not to mention time-consuming) briefs derail the handoff process, resulting in missed opportunities and dissatisfied customers. Thankfully, Gong goes beyond call replays with AI Ask Anything, allowing you to instantly get AI-generated answers about a deal, account, or contact based on recent customer conversations. And it works — since launch, customers using AI Ask Anything have increased win rates by 26 percent. 

Coming soon, AI Briefer will let teams create structured templates to standardize and streamline knowledge sharing. You can choose from pre-built templates for account handoffs and executive briefs — or easily build your own. And it’s already driving results: teams using AI Briefer have seen a 19 percent boost in overall win rates, and for deals over $10,000, win rates have jumped by more than 40 percent.

AI Ask Anything is currently available for Gong customers. AI Briefer will be generally available for Gong customers in May. 

Say goodbye to overwhelming tasks, a disjointed tech stack, and ineffective sales engagement caused by inaccurate CRM data. Gong Engage offers AI agents that are already embedded into daily workflows and help speed up reps’ productivity, help them gain context, and take action. These include:

“Being able to nail those key messages at the right time and map that process in a repeatable way has led to giant growth in our pipeline.” —Matt McGonegle, Director of Inside Sales, SpotOn

AI Tasker and AI Composer are currently available for Gong customers.

Forecasting guesswork should never be acceptable to any revenue organization. Fortunately, Gong Forecast already offers a suite of AI agents that help you spot risk, troubleshoot, and course-correct with precision so you can hit your number with confidence:

“Our forecast accuracy has grown to the point that we’re now at 95 percent. Gong lets us run a predictable revenue organization, reduce the number of tools in our tech stack, and save tons of time on forecasting.” —Drew Korab, Director of RevOps, Upwork

AI Deal Reviewer, AI Deal Monitor, AI Deal Predictor, and AI Revenue Predictor are currently available for Gong customers.

You know your business — and its specific needs — best. That’s why Gong Agents can be configured by any business user and are specific to revenue processes and needs. 

The easy-to-use Agent Studio lets business users define inputs and outputs and preview agents before rolling them out — all using drag-and-drop fields. Administrators can control placement and the level of autonomy, ensuring Gong Agents work alongside humans as needed. The pre-built templates that come with the AI agents are based on best practices and a decade of revenue team expertise.

Since day one, Gong has been committed to solving revenue teams’ biggest challenges through AI — ensuring accurate data, breaking down silos, and driving revenue execution. Gong Agents are the next step in this journey.

By acting as the connective thread across GTM workflows, these specialized AI agents eliminate manual work, enhance productivity, and empower teams to focus on what they do best — driving revenue. Whether you’re a seller, a revenue operations leader, or a post-sales manager, Gong Agents will supercharge your workflow, ensuring better forecasting, higher efficiency, and more closed deals.

Discover how you can make Gong Agents work for your organization by signing up for a demo and learn more by joining our upcoming webinar.