Gong Redefines AI Agents to Deliver Real Revenue Impact

April 16, 2025

Purpose-Built AI Agents Enhance Revenue Team Performance While Keeping Human Connection at the Forefront

SAN FRANCISCO, April 16, 2025: Revenue teams are increasingly looking to AI agents to streamline workflows, uncover actionable insights, and deliver more personalized customer experiences. Today, Gong, the leading revenue AI company, is introducing over a dozen AI agents built specifically for revenue teams. Powered by over a decade of expertise in customer interaction data, Gong Agents integrate seamlessly into revenue workflows, enhance human expertise, and adapt to each organization’s unique needs to drive meaningful business outcomes.

While AI agents hold immense potential, many business leaders struggle to implement them effectively. Building AI agents requires technical resources teams don’t have, while early experimentation has also exposed concerns about accuracy and reliability, making it difficult to confidently trust AI-driven decisions. Gong Agents are built to solve these challenges—delivering specialized, revenue-focused AI that works alongside teams to deliver real impact.

“AI is evolving fast, but much of what’s on the market today is either unrealistic or uninspired,” said Amit Bendov, CEO and Co-Founder of Gong. “AI isn’t about replacing roles—it’s about freeing people up to do their most impactful work. Gong Agents are purpose-built for revenue teams, empowering them with automation and intelligence that actually moves the needle, without sacrificing the human connections that drive businesses forward.”

Rethinking AI Agents for Revenue Teams

Many AI solutions fall short because they rely on incomplete or self-reported data, operate in siloed systems, and fail to work in sync with how revenue teams actually operate. Gong Agents solve these challenges by embedding directly into the revenue workflows, capturing customer interactions, and automating key processes with verified, context-rich insights.

“Gong Agents give our sales teams back their most valuable asset — time,” said Stephanie Richman, VP of Sales Operations at Vercara. “By eliminating manual tasks, our managers have reclaimed over 190 hours a year for strategic coaching and deal support. With Gong’s Revenue AI, our teams get a 360 view of every opportunity and AI-driven insights to forecast with confidence, sell smarter, and drive better outcomes across the business.”

Gong Agents are:

Seamlessly embedded into revenue workflows – Unlike disconnected AI tools, Gong Agents operate within a unified platform that automatically captures and analyzes customer interactions across every touchpoint. Gong is the only solution that combines domain-specific customer interaction data, AI, and workflows in one place, ensuring accurate, relevant, and trustworthy insights for revenue teams.
Designed to augment human expertise and business outcomes – Gong Agents specialize in automating tedious tasks and providing actionable insights, allowing sales teams to focus on relationships and strategy. Designed to work alongside teams, they drive quick adoption and fast results by seamlessly integrating AI into daily workflows for immediate ROI. In fact, teams using Gong’s AI Briefer are seeing an overall win rate increase of 19% and, for deals over $10,000, teams are seeing over a 40% increase in win rates.
Configurable to meet each business’s unique needs – With Gong’s easy-to-use Agent Studio, revenue teams can easily customize Gong Agents to fit their workflows—drag-and-drop fields let business users define inputs, outputs, and autonomy levels. Business users can configure agents, preview results before deployment, and adjust settings to ensure seamless collaboration between AI and humans. Pre-built templates, based on best practices and a decade of revenue expertise, provide a strong starting point.
Built to understand and act on customer interaction data – Gong Agents go beyond Customer Relationship Management (CRM) data, deeply understanding interactions between revenue teams and customers. Powered by the Gong Data Engine, they analyze emails, calls, and other interactions to deliver smarter decisions, deeper personalization, and automated workflows that streamline sales processes—driving productivity, predictability, and growth.

“AI is at the forefront of our business, so integrating AI agents into our revenue strategies is a natural next step,” said Andrea Jones, Commercial Sales Planning & Strategy Lead at Boomi. “Gong’s AI agents, built specifically for revenue teams, will give us a competitive edge, ensuring we stay ahead with AI that’s not only configurable but also designed to drive real ROI by seamlessly integrating into our processes and adapting to our unique needs.”

AI Agents That Power Every Stage of the Revenue Process

Gong Agents tackle the most critical revenue challenges—from pipeline management to coaching, forecasting, and customer engagement—helping teams drive predictable revenue with confidence. Included with Gong licenses, they provide enhanced capabilities at no extra cost. Gong Agents:

Capture and organize data automatically

AI Activity Mapper links interactions to the right accounts, contacts, and opportunities, ensuring clean, organized data.

AI Transcriber converts customer conversations into accurate transcripts, enhancing insight and visibility

Enable organization-wide knowledge-sharing

AI Briefer leverages structured templates to standardize and streamline knowledge sharing on accounts, deals, and contacts (generally available in two months)

AI Ask Anything analyzes conversation data to instantly answer questions about deals, accounts, calls, and contacts, providing timely, actionable insights

Onboard and coach effectively

AI Call Reviewer delivers actionable coaching and onboarding insights for reps based on an assessment of calls

AI Trainer creates realistic role-play scenarios to sharpen reps’ skills (generally available this year)

Engage and convert customers

AI Tasker suggests to-dos to focus teams on high-impact activities and next best actions

AI Composer crafts personalized, on-brand emails and messages that help sellers advance deals

Optimize pipeline and forecasting

AI Deal Monitor detects subtle deal signals to keep deals on track and trigger timely interventions

AI Deal Reviewer evaluates deals based on standard or customer-specific sales methodologies to improve pipeline qualification and enhance forecasting accuracy

AI Deal Predictor assigns a numeric prediction score to assess deal health and closing, helping reps prioritize high-impact deals and focus on changing deal outcome

AI Revenue Predictor analyzes pipeline signals and trends to deliver confident, data-driven revenue forecasts

Make strategic decisions

AI Tracker automatically detects and tracks key moments across conversations, giving teams greater visibility into rep and customer behaviors

AI Theme Spotter uncovers recurring voice-of-the-customer themes—such as top pain points, common business goals, and objections—across any customer segment (generally available this year)

About Gong

Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io.

Recent Press Releases

Gong Named to Fast Company’s Annual List of the World’s Most Innovative Companies for 2026

Recognized in the “Applied AI” category for helping customers drive transformational growth with its Revenue AI Operating System SAN FRANCISCO — March 24, 2026: Gong, the leading revenue AI company, today announced it has been named to Fast Company’s list of the World’s Most Innovative Companies of 2026 in the Applied AI category. This year’s list recognizes businesses shaping industry and culture through breakthrough innovation across sectors. At the center of this recognition is the Gong Revenue AI Operating System (OS) — a unified system that brings together data, workflows, and intelligent automation to help go-to-market teams execute with precision and consistency. Powered by the Gong Revenue Graph, it captures and analyzes customer interactions across calls, emails, and meetings, turning them into actionable insights that drive smarter decisions and faster growth. “AI only creates value when it drives action,” said Amit Bendov, CEO and co-founder, Gong. “Since we began 10 years ago, Gong has taken an AI-first approach to helping revenue teams operate more efficiently and effectively, embedding intelligence directly into their daily work so they can turn customer data into measurable outcomes. This recognition underscores our commitment to continuous innovation that transforms how go-to-market teams execute, collaborate, and win.” Over the past year, Gong has extended its lead in AI with its suite of intelligent agents purpose-built for revenue teams. These agents work in tandem with teams to drive real impact by actively participating in workflows — automating tasks, identifying signals, and guiding sellers. By embedding AI into these workflows, Gong has accelerated customer adoption and business growth, with the number of monthly users of Gong’s AI agents increasing by 75 percent over the past year. The World’s Most Innovative Companies is Fast Company’s hallmark franchise and one of its most anticipated editorial efforts of the year. To determine honorees, Fast Company’s editors and writers review companies driving progress around the world and across industries, evaluating thousands of submissions through a competitive application process. The result is a globe-spanning guide to innovation today, from early-stage startups to some of the most valuable companies in the world. “Our list of the Most Innovative Companies is about spotlighting organizations that don’t just adapt to change — they drive it,” said Brendan Vaughan, editor-in-chief of Fast Company. “The companies we honor this year are redefining what leadership looks like in 2026, pairing bold ideas with measurable impact and turning breakthrough innovation into real-world value. They are setting the pace for their industries and offering a blueprint for what sustained innovation can achieve.” Gong was ranked number seven of 20 companies in the Applied AI category. This marks Gong’s first year on the list and follows its inclusion in Fast Company’s Next Big Things in Tech list in October 2025. This recognition comes on the heels of Gong being named a Leader in the Gartner Magic Quadrant for Revenue Action Orchestration. To learn more about how Gong helps revenue teams drive more wins with the Revenue AI OS, visit gong.io. ABOUT GONG Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical revenue workflows, and close more deals with less effort. For more information, visit www.gong.io. ABOUT FAST COMPANY Fast Company is the only media brand fully dedicated to the vital intersection of business, innovation, and design, engaging the most influential leaders, companies, and thinkers on the future of business. Headquartered in New York City, Fast Company is published by Mansueto Ventures LLC, along with fellow business publication Inc. For more information, please visit fastcompany.com.

Press Release

March 24, 2026

Gong Appoints Tech Industry Veteran Joe FitzGerald as Chief Legal Officer

SAN FRANCISCO, Calif. — March 17, 2026 — Gong, the leading Revenue AI company, today announced the appointment of Joe FitzGerald as Chief Legal Officer. As Gong continues to expand its AI-native platform for enterprises globally, FitzGerald will oversee global legal affairs, including corporate governance, intellectual property, data privacy, and regulatory compliance. FitzGerald brings over 25 years of expertise in compliance, corporate development, and complex market transitions. He most recently served as Chief Legal Officer at Lacework, where he helped steer the company through rapid global expansion, the security industry’s largest venture capital raise, and its subsequent acquisition by Fortinet. Prior to that, FitzGerald spent eight years at Pure Storage, where he was instrumental in scaling the legal function from an early-stage startup through its IPO and into a multibillion-dollar public enterprise. “As Gong continues to define the Revenue AI OS category, it’s more critical than ever to strategically navigate the intersection of innovation, data privacy, and global regulation,” said Amit Bendov, CEO and co-founder, Gong. “Joe’s deep expertise in scaling compliance for multi-billion dollar tech companies uniquely positions him as the right leader to support our next phase of growth.” The appointment comes at a period of significant momentum for Gong. The company continues to pioneer the use of AI and agentic workflows to help global revenue organizations increase productivity and drive revenue growth. Recently named a Leader in the Gartner Magic Quadrant for Revenue Action Orchestration, Gong is redefining how modern enterprises capture customer interactions and transform them into actionable intelligence. “Gong is at an incredible inflection point, transforming how the world’s most sophisticated revenue teams operate through AI,” said Joe FitzGerald. “I am thrilled to join a team that is not only innovating at a rapid pace but is also deeply committed to building a trusted, enterprise-grade platform. I look forward to working with Gong to navigate the legal and regulatory landscape while supporting its mission to help revenue teams unlock their full potential.” FitzGerald joined Gong effective March 16, 2026. He is based in Austin, TX. About Gong Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical revenue workflows, and close more deals with less effort. For more information, visit www.gong.io.

Press Release

March 17, 2026

Gong Appoints Simon Frey as Chief Customer Officer as Global Customer Base Surpasses 5,000

Frey will drive measurable AI impact for the growing list of enterprises using the Gong Revenue AI Operating System SAN FRANCISCO, CA – March 4, 2026 – Gong, the leading revenue AI company, today announced the appointment of Simon Frey as Chief Customer Officer as its global customer base surpassed 5,000 organizations – marking a significant milestone in the company’s continued growth. Frey, who previously served as Senior Vice President of Customer Outcomes, will lead Gong's global customer strategy as the company scales its platform and services to meet strong demand. The company’s continued growth underscores how enterprises are investing in AI to improve revenue performance, unify customer data, and drive more consistent execution across their go-to-market teams. “I’ve had the privilege of working closely with Gong’s customers for years, and I’m continually inspired by how they’re embracing AI to go to market in ways that simply weren't possible before,” said Simon Frey, Chief Customer Officer at Gong. “Right now, we’re seeing an unprecedented level of innovation with agentic AI, but many teams are still struggling to turn early experimentation into real business impact. As Gong scales, our focus is on helping customers operationalize Gong and the Revenue AI OS to drive measurable outcomes.” “As part of Procore’s growth trajectory, we are laser-focused on maximizing sales productivity and accelerating outcomes across the board,” said Pradeep Konduru, Vice President of GTM Strategy at Procore. “Gong is a key partner in helping our teams drive revenue execution at scale, providing the AI-driven insights needed to win more effectively. We’re continuing to see a meaningful impact and look forward to continuing the partnership as Gong expands its support for customer success through the new Customer Office.” As part of this leadership expansion, Gong is launching a unified Customer Office – a strategic integration of its pre-sales and post-sales motions to ensure total alignment between the vision sold, and the value realized throughout the customer journey. This evolution addresses a critical market shift: enterprises no longer require just software tools, but rather a dedicated partner to provide the advisory, activation, and advocacy needed to embed predictive intelligence into their daily operating rhythms. To support this expansion, Gong has scaled its Services and Consulting ecosystem fivefold – leveraging both in-house experts and global systems integrators (GSIs), and introduced a specialized Revenue Architects team to serve as strategic partners in AI transformation. “Simon has spent years partnering closely with our customers, helping them unlock meaningful growth across their revenue organizations,” said Shane Evans, Chief Revenue Architect at Gong. “What we have realized is that simply layering AI on top of old workflows isn't enough. Organizations are looking for a foundational system that improves productivity and drives sustainable growth at scale. With Simon at the helm of our Customer Office and our new team of Revenue Architects, we are uniquely positioned to design and deliver measurable AI success outcomes for our customers.” Together, these milestones reinforce Gong’s commitment to setting the standard for modern AI-driven revenue architecture – and redefine the customer experience, providing the blueprints and technical sophistication necessary for enterprises to win in an AI-first economy. ### About Gong Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.

Press Release

March 4, 2026