Revenue AI

From chaos to clarity: 3 ways AI fuels revenue growth

Shane Evans

Shane Evans

Chief Revenue Officer

Published on: August 16, 2025

Running a revenue team right now is chaotic.

Externally, volatile market conditions have made deals more complex than ever. Sales cycles are longer, buying groups are bigger, and deals are increasingly competitive.

Internally, teams are stuck working with incomplete or disconnected data, navigating complex processes And too often, we’re not bringing our best to the moments that matter most: the time we spend with buyers.

Meanwhile, nearly 90 percent of sales leaders are feeling pressure from the top to implement AI to address the challenges.

But simply rolling out a new AI tool doesn’t guarantee you’ll see the results your board expects. It’s an organization-wide transformation that changes the way your teams operate.

The reality is that most revenue teams try to implement AI on top of broken foundations. The underlying data is fragmented or missing entirely. Reps are expected to follow new workflows without the context, coaching, or systems to support them. And leaders are flying blind with no real visibility into whether initiatives are driving outcomes.

But AI doesn’t fix these broken foundations; it amplifies them.

To understand why, we need to look at what’s actually missing.

The importance of contextual revenue data

The truth is, you have the answers.

The contextual foundation you’re missing is already within your four walls.

Every buyer interaction — call, email, meeting, text — holds valuable insights. Without the complete context, it’s impossible to generate truly useful insights and drive outcomes with AI.

Without the automatic capture of this contextual revenue data, managers lack visibility, reps burn hours updating records instead of talking to customers, and initiatives get launched without reinforcement.

As a result, opportunities slip through the cracks or stall without a clear path forward, and leaders are forced to rely on lagging indicators to make decisions, long after the moment to influence the outcome has passed.

Revenue AI unlocks visibility and drives growth

Enter revenue AI.

Instead of relying on reps to manually log activity in the CRM, revenue AI captures everything automatically.

Every call. Every email. Every customer signal.

It unlocks a wealth of unstructured data that’s been hiding in plain sight, and then makes sense of it in real time.

This turns noise into insight, and insight into action. That’s how you bring order to the chaos.

Revenue AI deploys agents to generate to-do’s, flag risks, surface adoption trends, and help reps take the next best action, and the impact manifests in three critical ways.

1. Gaining visibility into strategic initiatives

Most strategic initiatives fail due to a lack of adoption and visibility, not bad ideas. Leaders launch new methodologies but fly blind after rollout because there is limited visibility into field adoption, and frontline managers don’t know where they need to reinforce.

Without a feedback loop, leaders wait full sales cycles before understanding the impact their initiatives have had. Revenue AI creates real-time visibility into adoption and enables mid-cycle adjustments.

Here’s an example.

Before I joined Gong, I struggled to get MEDDICC adoption above 15% at three different companies. I had no way to see if reps were actually adhering to the methodology, which meant no way to reinforce it.

At Gong, we did things differently. We used Gong’s AI playbooks to capture deal data and surface the MEDDICC fields in context so reps didn’t have to think about using it. It was built into their workflow and made their jobs easier. Three weeks after rollout, adoption hit 80 percent. Reps who followed all 7 principles of MEDDICC won deals at 11.7 times the win rate and with 92% higher ASP.

2. Increasing productivity by offloading manual tasks

Manual processes consume time that should be spent with customers: Logging call notes, updating CRM fields, filling out internal forms, and preparing updates for pipeline reviews. Not surprisingly, 45% of sellers admit that at least one critical action item slips through the cracks each week.

Revenue AI eliminates low-value busywork through automation and intelligent guidance. For example, AI agents not only prompt sellers on their next best actions to send a follow-up email, but actually write the email for them with an understanding of what was discussed and the appropriate next steps.

The capacity gains translate directly into results. Uber for Business saved 6,707 hours across call prep, CRM updates, and follow-ups, resulting in a 32% lift in response rates. Companies report 13% more opportunities per rep when AI handles routine tasks.

3. Driving predictable success

According to RepVue, only 41% of sellers hit quota, largely because teams lack the visibility and insights needed to consistently execute winning behaviors.

Revenue AI, though, transforms subjective forecasting into data-driven accuracy by analyzing patterns across all customer interactions. Instead of relying on lagging indicators, AI identifies leading indicators that actually predict deal outcomes. This enables improved pipeline confidence, targeted coaching based on what actually drives wins, and proactive risk management that flags at-risk deals before it’s too late.

The shift to data-driven insights creates predictable revenue outcomes. When teams consistently execute AI-recommended behaviors, results become repeatable rather than random. In fact, Upwork achieved 95% forecast accuracy after implementing Gong Forecast.

Transforming growth with revenue AI

Revenue AI isn’t just about improving productivity through automation; it’s a transformation engine.

For revenue leaders, it’s a way to make strategic initiatives stick, reinforce behaviors, and execute consistently through visibility and context.

It replaces anecdotal decision-making with clear, real-time signals and shows you what’s working and what isn’t as it’s happening.

Instead of chasing lagging indicators or relying on guesswork, leaders can act with precision, speed, and confidence.

It’s how you turn strategy into repeatable motion across the organization and create a culture where results are predictable and performance compounds.

Shane
Shane Evans

Chief Revenue Officer

Shane is the Chief Revenue Officer at Gong.

He has over 25 years of revenue and enterprise GTM experience at high-growth companies, including Qualtrics, MX and Talkdesk.

State of Revenue 2025

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