Gong Introduces Call Spotlight to Deliver Relevant, Secure and Accurate Generative AI-Based Insights and Next Steps for Revenue Teams

August 31, 2023

Includes Industry’s First Generative AI “Ask Anything” Capability Specifically for Sales

SAN FRANCISCO – August 31, 2023: Gong, the Revenue Intelligence leader, today introduced Call Spotlight, a generative AI solution that delivers revenue teams highly relevant, secure, and accurate summaries and next steps from customer interactions. By leveraging Gong’s extensive dataset and sales domain expertise, Call Spotlight delivers results that are twice as accurate as off-the-shelf models.

Call Spotlight includes the industry’s first generative AI information querying capability designed specifically for sales interactions. It generates highly accurate and relevant responses based on pre-set prompts or free-form questions, providing teams with a deeper understanding of their deal health, the ability to identify emerging trends, and make better decisions.

Ask Anything enables sales reps and leaders alike to gather more insights about an interaction. For example:

A rep can ask, “Following this call, what are steps I can take to increase the likelihood of closing this deal?” and use the recommendations to follow up.
A rep can query, “why should a regional account executive care about what was discussed in this call?” and the system will deliver an accurate summary of the interaction based on what would be most relevant to that persona. In turn, the rep can tailor their follow-up communication to the regional account executive accordingly.
A manager can ask if any competitors were mentioned during a call to help identify risk and enable targeted and efficient coaching in competitive opportunities

Digital adoption platform WalkMe is rolling out Call Spotlight to deliver tailored insights to their revenue teams for increased efficiency and accuracy as they build pipeline, convert leads, and grow their existing customer base. “As WalkMe continues to embrace AI throughout our organization, we are particularly enthusiastic about its capacity to make our sales teams more agile and efficient,” said Sunil Panda, VP, RevOps, WalkMe. “With the heightened accuracy that Gong’s models deliver, our customer-facing teams will have a solution that equips them to drive growth more efficiently, based on the right insights, leaving more time for selling and business-building activities.”

In addition to Ask Anything, Call Spotlight includes:

Highlights, which summarizes the most relevant points of a call and includes Next Steps, which are twice as accurate as off-the-shelf action items because they are built on Gong’s in-house AI models that are based on billions of sales interactions captured by Gong. By enabling highly accurate and relevant next steps, customer-facing teams can save time and improve accuracy as they work to grow revenue and prevent churn. Relevant insights and Next Steps can also be automatically populated into CRM systems to save teams time and improve data hygiene.
Outline, which categorizes and organizes call topics for streamlined understanding of customer interactions.
Call Briefs, which are summaries of calls generated within Spotlight. These will be available on the Gong homepage and in search results and Deal Boards, allowing reps and managers to get caught up on previous conversations up to 80% faster as compared to listening back to calls. Call Briefs will also help managers better understand the context behind their team’s deals.

“Gong understands conversations. By bringing this understanding into our generative AI capabilities, we are offering customers a more complete, relevant, and accurate set of insights,” said Eilon Reshef, Gong co-founder and Chief Product Officer. “With Gong’s enhanced AI capabilities, customers can go beyond inaccurate or inconsistent generic models and instead leverage highly accurate results based on AI models purpose-built for sales, speeding workflows and increasing the capacity of their sales organization.”

To learn more about Spotlight, read the blog.

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About Gong

Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand and act on all customer interactions in a single, integrated platform. More than 4,000 companies around the world rely on Gong to support their strategic initiatives, deal execution, forecasting, advanced coaching, and productivity to grow revenue efficiently. For more information, visit www.gong.io.

Recent Press Releases

Gong Growth Accelerates Past 55% YoY as Enterprises Adopt Revenue AI; ARR Tops $500M

Tenth consecutive quarter of accelerating growth as customers standardize on Gong's Revenue AI Operating System SAN FRANCISCO — May 12, 2026 — Gong, the leader in Revenue AI, today announced continued growth acceleration to over 55% year-over-year in its most recent quarter, marking the tenth straight quarter of accelerating growth rate. Annual recurring revenue (ARR) has now surpassed $500 million. It signals a category shift: enterprises are rebuilding their revenue stack around AI, with Gong as the standard. Three forces are driving Gong’s acceleration: AI mandate from the top. Boards are demanding sales productivity gains from AI. Gong is the #1 AI platform revenue teams are choosing. Tech stack consolidation. Companies are consolidating fragmented sales tech onto a single revenue platform, replacing a generation of legacy point solutions. Gong's AI products Engage, Forecast, and Enable are driving the expansion. Large enterprise. The world's largest companies are deploying Gong for production-grade AI rollouts, not pilots. Gong added more $1M+ customers in the last two quarters than in the previous six combined. Revenue has been broken in plain sight. Sellers spend 77% of their time on non-selling activities. A multi-trillion dollar industry runs 70 to 80% inefficient. The root cause is structural: legacy CRM depends on humans to log what happened, and it's hard to use. So in turn, go-to-market teams don't use it. Bad data in, no real insight out, and no automation is possible. Three of every four dollars get wasted on motion that doesn't convert. Gong is replacing that premise. The Gong Revenue Graph turns customer interactions across emails, calls, meetings, and deals into a living memory layer - one that makes real intelligence and automation possible for the first time. 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Press Release

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Unlocking the “Trust Barrier” for Enterprise AI: New Gong Research Reveals Transparency as the Key to Competitive Advantage

The "AI Trust Barrier" is real – and it’s costing companies their competitive edge Data and security concerns are the top factors eroding trust (34%), followed by a lack of explainability (30%) and AI model transparency (28%) The ability to articulate AI outputs and data guardrails has emerged as a non-negotiable requirement for solution providers Nearly half (46%) of planned AI investments are currently stalled due to trust concerns—providing a clear blueprint for how vendors must evolve to win SAN FRANCISCO and LONDON – April 15, 2026: Gong, the leading revenue AI company, today released new research revealing an AI trust barrier that stands between companies innovating with AI and those stuck in exploration and confusion. The study, which was supplemented by findings from Gong Labs, showed that 58% of companies (US: 63% | UK: 52%) had stalled AI projects. Here’s why: it’s not a lack of budget – it’s a deficit in trust. 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By embedding enterprise-grade governance directly into the Revenue AI OS, we’re helping the world’s most successful teams bypass the doubt and move straight to acceleration.” Trust barriers preventing adoption of unproven AI tools identified The survey uncovered several barriers preventing companies from adopting AI solutions from providers that had failed to allay their concerns: With more than half of companies having delayed or cancelled their plans to adopt an AI tool, the data suggests that organizations are under-utilizing powerful AI capabilities and leading these companies to miss out on transformational gains. What’s more, this same lingering uncertainty had meant 46% (US: 44% | UK: 47%) of their planned AI investments had been paused, on average. 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Methodology The research was conducted by Censuswide, among a sample of 2,056 business leaders at medium and large businesses across the UK and US. The data was collected between January 6 - 9, 2026. Censuswide abides by and employs members of the Market Research Society and follows the MRS code of conduct and ESOMAR principles. Censuswide is also a member of the British Polling Council. Additional research was conducted by the Gong Labs research team by analyzing aggregated, de-identified metadata and topic-level signals derived from sales interactions with Gong from January 1 - December 31, 2025. Gong Labs research does not involve reviewing or exposing individual customer conversations and is designed to reflect broad, industry-level trends. About Gong: Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.

Press Release

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