Gong for Payments and Financial Infrastructure
Turn every customer interaction into growth
Gong helps payments and financial infrastructure teams turn every customer, merchant and partner conversation into the context and action that drives better decisions, stronger relationships and more confident growth.
Trusted by 5,000+ customers
Surface early signals of dissatisfaction, competitive pressure, changing needs, expansion potential and implementation risk from customer conversations.
Capture commitments, requirements, risks and next steps from sales conversations so implementation teams can begin with the right context.
Automatically capture relevant customer intelligence and reduce the burden of manually populating fields after every interaction.
Aggregate customer feedback, product requests, competitive signals and recurring friction points to inform product, banking, commercial and executive decisions.
The Gong Revenue AI OS for Payments and Financial Infrastructure
One revenue view across every merchant and market.
Gong helps teams turn conversations with customers, merchants, and partners into shared context and action. Bring account needs into view, coordinate complex handoffs, and see whether strategic priorities are reaching the frontline, with trust and control at the heart of your AI strategy.
Account management
Proactively manage relationships with trust and confidence
Relationships across payments and financial infrastructure can span products, functions, regions, and business models. Gong brings relevant conversations into a shared account view, helping sales, implementation, and post-sale teams align on customer needs and commitments, spot expansion opportunities earlier, and coordinate a consistent experience.
Being able to nail those key messages at the right time and map that process in a repeatable way has led to giant growth in our pipeline.
Matt McGonegle
Director of Inside Sales
AI-powered enablement
Turn trusted insights into action
In fast-moving markets, products and positioning can shift quickly. Gong surfaces what customers, merchants, and partners respond to in real conversations, helping leaders identify what works, coach to the moments that matter, and turn priorities into repeatable, role-specific learning.
I wanted a central place where I could understand what’s happening with accounts, and where we could implement a solution selling motion. When your company goes through a major transformation, you need to work smarter. Having a trusted partner really matters.
Alison Silver
Director, Client Sales, Brex
Gong Revenue AI OS
Make confident decisions with a clearer view of revenue
Powered by the Gong Revenue Graph, the Gong Revenue AI OS turns conversations into continuous guidance and coordinated action. Help teams spot emerging risks and opportunities, reduce information gaps across handoffs, and respond with a clearer view of customer, merchant, and partner needs. For regulated organizations, make trust and control part of how you scale AI.
We started out with only our sales team using Gong, and ended up adding our implementations team, all of our post sale teams, our product team, and more.
Dylan Lundberg
Head of Revenue Operations, MANTL
Trust at Gong
Financial-grade trust and safety
Embrace revenue AI without compromise, through transparency, security, privacy, and control.
SOC 2 (Type 2)
Trust Services Principles
PCI DSS
The Payment Card Industry Data Security Standard
ISO/IEC 27001, 27017, 27018, 27701
Information Security Management System
GDPR
The General Data Protection Regulation (GDPR)
Customer stories
Raving fans in financial services
See how financial services leaders use revenue AI to ensure teams stay on message, meet compliance standards, and drive results.
Gong has really changed the way we run our sales team. It helps us understand what works and where we can improve, and really helps our reps level-up faster.
Supporting 10,000 companies at scale
Cross-functional teams are aligned around clear, actionable feedback from conversations, enabling product and GTM decisions grounded in what customers really say.
Gong’s AI is mind-blowing. In just three short months, I feel like I know more about what’s going on in my team’s sales cycle than I did in the previous nine months of working with them. Their productivity is incredible.
Increasing forecast accuracy and win rates
SpotOn saw a 16% increase in win rates and a 30% increase in revenue per rep, hitting 95% forecast accuracy with Gong.
Our experience with Gong feels like a learning journey of amazing AI insights… helping us be more strategic and focus our energy where we actually need it.
Improved pipeline visibility & coaching
Gong unified CRM data, email/call activity, and deal insights into a single platform, granting leadership real-time transparency into pipeline health and emerging deal risk. This enabled more effective, consistent coaching across the revenue team.
In a data-heavy, highly regulated space, the technology we bring to our sellers must be trustworthy, integrated, and truly make life easier.
Increased win rates by 25% and grew sales volume by 10%
Gong replaced Experian's manual spreadsheets and fragmented data with a unified, AI-driven view of deal progression, enabling sellers to identify risks early, prioritize high-value opportunities, and focus their time on revenue-driving activities.
The Gong Revenue AI Operating System has helped us stop guessing and start acting on what’s actually going on in our sales process, and that’s been a game changer for us.
Driving efficiency with a 50% cut to admin burden
As Chime pivoted from direct-to-consumer to B2B, Gong provided the AI-driven infrastructure to centralize interactions, automate routine tasks, and deliver actionable insights, enabling the team to scale pipeline without adding headcount.
Out-of-the-box integrations for seamless revenue transformation
Robust integrations and bespoke services expertly curated to help organizations win more, with 300+ integrations in the Gong Collective.
Win more revenue with AI
Book a demo to see how specialized agents, purpose-built applications, and the world’s richest revenue signals work together to help you win.
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Key resources
On-demand insights
Industry-leading data, game-changing plays, and groundbreaking insights for leaders in financial services.
