Shopify Creates a Learning Environment For Their Sales Team
See how Shopify Plus uses Gong to help grow their sales team across all aspects.
Challenge
Outcome
Shopify Plus Follows Their North Star: Providing an Exceptional Customer Experience
Shopify Plus is an enterprise eCommerce platform built for merchants focusing on expanding their business and selling at a high volume. One of their northstar pillars is providing an excellent customer experience — they believe if they focus on delivering the right merchant experience, quality predictable revenue will follow.
Shimona Mehta, the Head of EMEA at Shopify Plus, is convinced that their sales team is integral to providing this. “What’s really important for a sales rep are the skills of listening and empathy, and really understanding where the customers is at or the prospect is at,” she says.
Gong Streamlines Processes so Sales Coaches Can Focus on Skill Building
Perfectly aligned with their culture of learning, Gong was able to help coaches and reps at Shopify Plus work together to improve their strengths as salespeople.
Other Customer Stories
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