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Simon

Simon Frey

Chief Customer OfficerGong

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Aim before you automate: How 4 revenue leaders drive measurable ROI
Blog
October 6, 2026

Aim before you automate: How 4 revenue leaders drive measurable ROI

Simon Frey, our Chief Customer Officer, sat down with four leaders at our Celebrate ’26 Executive Showcase to talk about how they drive measurable ROI.

AI won’t fix post-sales until you fix the operating model
Post-sales
September 15, 2026

AI won’t fix post-sales until you fix the operating model

Simon Frey, our Chief Customer Officer, explains how AI is exposing fragmented post-sales experiences — and how leaders can redesign around unified context and outcomes.

Designing your revenue system: Turning AI into predictable growth
Blog
May 20, 2026

Designing your revenue system: Turning AI into predictable growth

Simon Frey, Chief Customer Officer at Gong, explains how leading teams are redesigning their revenue systems to turn AI from workflow automation into predictable, scalable growth.

The Gong Customer Manifesto: Architecting outcomes with our customers
Blog
April 7, 2026

The Gong Customer Manifesto: Architecting outcomes with our customers

Simon, our Chief Customer Officer, introduces the Gong Customer Manifesto and explores how AI and true partnership turn customers into raving fans.

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