Ben Brownlee

Ben Brownlee is the Chief Customer Officer at SOCi, where he leverages over 25 years of experience to drive customer success and digital marketing innovation. Prior to joining SOCi, Ben served as the Chief Customer Officer at Gong, where he played a key role in overseeing the customer journey and using AI-driven insights to enhance revenue growth and customer retention. He also held leadership roles at Blackbaud, guiding the company’s growth from $100M to over $1B in ARR. Ben is known for his expertise in customer success, account expansion, and revenue generation.