Zoom call transcription software: turn every meeting into revenue
What is Zoom call transcription software? An essential guide for revenue teams
Zoom call transcription software automatically converts spoken conversations from virtual meetings into accurate, searchable text. It’s more than just a digital notepad—it’s a foundational tool for modern sales, customer success, and enablement teams who need to capture, share, and act on the full truth of every customer interaction.
Why do businesses use Zoom call transcription software? Three reasons stand out:
- Capture every detail, every time: No more missed action items or forgotten commitments. Transcripts provide a single source of truth for what was said and decided.
- Drive coaching and process improvement: Managers and enablement leaders use transcripts to identify winning behaviors, coach at scale, and replicate top-performer strategies across the team.
- Accelerate knowledge sharing and compliance: Transcripts make it easy to share insights, ensure regulatory compliance, and onboard new team members with real examples from real calls.
- Automatic speech-to-text conversion for live and recorded meetings
- Speaker identification and time-stamped transcripts
- Searchable transcript libraries for easy retrieval
- Integration with CRM and collaboration platforms
- Multilingual support for global teams
- Sales coaching: Reviewing calls to spot winning talk tracks and areas for improvement
- Deal execution: Tracking commitments, next steps, and buyer signals across the sales cycle
- Onboarding and training: Building a library of real-world examples for new hires
- Compliance and risk management: Maintaining accurate records for regulated industries
See Gong in action
In this self-guided tour, discover key features that sales teams and leaders love.
Why Gong takes a fundamentally different approach
While many transcription solutions simply convert speech to text, Gong’s AI OS for revenue teams goes further—capturing not just what was said, but why it matters. Gong doesn’t just transcribe; it analyzes, contextualizes, and connects every conversation to real business outcomes. The result? You get more than a transcript. You get actionable insight that drives pipeline, coaching, and growth.
Why use Gong for Zoom call transcription?
Gong’s approach to Zoom call transcription is built for ambitious revenue teams who want more than just notes. With Gong, you capture every conversation, turn it into insight, and orchestrate actions that move deals forward. Here’s what sets Gong apart:
With Gong, you can:
- Automatically record and transcribe every Zoom meeting—no manual effort required
- Surface key moments, topics, and action items with AI-powered analysis
- Build a searchable library of calls to share best practices and accelerate onboarding
- Integrate transcripts and insights directly into your CRM, so your data works for you
The experience is seamless. Gong connects to your calendar and Zoom, joins meetings automatically, and delivers transcripts within minutes. But it doesn’t stop there. Gong’s AI analyzes talk ratios, flags deal risks, and recommends next steps—so you’re always a step ahead.
See Gong’s Zoom call transcription solution in action
What does this look like in practice? Here’s how revenue teams use Gong every day:
Never miss a follow-up or next step. Gong highlights action items and buyer questions in every transcript.
Managers review real calls, spot coaching moments, and share examples that help every rep improve—fast.
Gong’s AI flags stalled deals, competitor mentions, and buying signals hidden in your transcripts.
Sales, customer success, and enablement all work from the same source of truth—no more silos or miscommunication.
How does Gong’s Zoom call transcription system work?
Here’s what happens behind the scenes:
Gong automatically joins scheduled calls or records inbound/outbound phone conversations, with clear consent and privacy controls built in.
Every call is securely stored in the cloud, encrypted at rest and in transit, with customizable access permissions for compliance.
Gong’s AI transcribes the call in near real time, tagging key topics, action items, and risks.
All recordings and transcripts are indexed and made instantly searchable. You can filter by rep, account, deal stage, or keyword—so you always find what you need.
Insights from calls feed directly into your coaching, pipeline, and forecasting workflows—so you’re always working with the full truth, not just CRM notes.
More than Zoom call transcription
Gong’s Zoom call transcription isn’t just a feature—it’s a gateway to the full power of Revenue AI. Here’s how it fits into the bigger picture:
Unified data foundation
Gong captures every customer interaction—calls, emails, meetings—and brings it all together in one place.
AI-powered insights
Purpose-built models analyze billions of interactions to surface what drives revenue, risk, and growth.
Embedded AI agents
Gong’s AI agents work inside your daily workflows, suggesting next steps, coaching reps, and automating manual tasks.
Enterprise-grade governance
Security, privacy, and compliance are built in, so you can scale confidently across teams and geographies.
How Zoom call transcription powers Gong’s AI OS
Gong Engage: Unlock personalized, data-driven outreach
Transcribed Zoom calls feed directly into Gong Engage, giving your team:
- Context-rich account insights for targeted follow-ups
- Automated reminders for next steps and commitments
- AI-powered recommendations for messaging that resonates with each buyer
Gong Enable: Turn real calls into world-class coaching
Every transcript becomes a training asset in Gong Enable:
- Build onboarding programs with real-world examples
- Identify and share top-performer talk tracks
- Deliver personalized coaching based on actual customer conversations
Gong Forecast: Power accurate, reality-based pipeline predictions
Zoom call transcripts provide the raw data for Gong Forecast:
- Spot deal risks and buying signals missed in CRM data
- Track pipeline health based on what buyers actually say
- Improve forecast accuracy with AI that sees beyond manual notes
When your conversations power your workflows, you stop guessing—and start winning.
See Zoom call transcription in action
Monday.com: Aligning revenue teams around customers with Gong
Challenge: Monday.com needed a way to unify their global revenue teams, improve knowledge sharing, and ensure every customer interaction was captured and actionable. Manual note-taking and scattered call records made it hard to coach reps, share best practices, and keep everyone aligned.
Solution: Monday.com implemented Gong’s Zoom call transcription and analysis across their sales and enablement teams. Every call was automatically recorded, transcribed, and analyzed. Managers built a searchable library of real calls, enabling a culture of learning and continuous improvement. Insights from transcripts were shared across teams, ensuring everyone stayed up to date on customer needs and market trends.
Results:
- Created a culture of learning from one another, powered by real customer conversations
- Improved process consistency and alignment across sales, enablement, and customer success
- Enabled faster onboarding and ongoing coaching, accelerating rep performance and deal velocity
"I cannot say enough about the undeniable value that Gong adds not only to my role in sales enablement, but to our entire client-facing organization as well."
Stop losing winnable deals
Boost win rates, increase average deal size, and increase revenue per rep with Gong, the #1 revenue AI platform.
What our customers say
"Working with Gong lets us run a predictable revenue organization, reduce the number of tools in our tech stack, and save tons of time on forecasting."
"You really need to set your sales reps up for success…It's about ensuring that no rep is left behind and elevating everyone through the right management programs."
"It's given our sales team a level of consistency that we haven't had in the past, and has created much more impactful 1:1s for our leaders/reps."
"Gong helps us figure out which features and benefits are really going to drive increased client stickiness and expansion of opportunity."
"Working with Gong has made us better managers and better CSMs."
"The integration of Gong into our operations has directly transformed our company's people, deals, and market success. We're not just closing more deals and doing it faster; we're doing it with a deeper understanding of our clients and the competitive dynamics at play."
"Gong allows our leaders to coach more effectively. They don’t have to ask reps what happened last week. Instead, they use Gong’s deals board and AI-generated call summaries to immediately be ready for a productive conversation with any rep about any deal."
"Working with Gong lets us run a predictable revenue organization, reduce the number of tools in our tech stack, and save tons of time on forecasting."
"You really need to set your sales reps up for success…It's about ensuring that no rep is left behind and elevating everyone through the right management programs."
"It's given our sales team a level of consistency that we haven't had in the past, and has created much more impactful 1:1s for our leaders/reps."
"Gong helps us figure out which features and benefits are really going to drive increased client stickiness and expansion of opportunity."
"Working with Gong has made us better managers and better CSMs."
"The integration of Gong into our operations has directly transformed our company's people, deals, and market success. We're not just closing more deals and doing it faster; we're doing it with a deeper understanding of our clients and the competitive dynamics at play."
"Gong allows our leaders to coach more effectively. They don’t have to ask reps what happened last week. Instead, they use Gong’s deals board and AI-generated call summaries to immediately be ready for a productive conversation with any rep about any deal."
"Working with Gong lets us run a predictable revenue organization, reduce the number of tools in our tech stack, and save tons of time on forecasting."
"You really need to set your sales reps up for success…It's about ensuring that no rep is left behind and elevating everyone through the right management programs."
"It's given our sales team a level of consistency that we haven't had in the past, and has created much more impactful 1:1s for our leaders/reps."
"Gong helps us figure out which features and benefits are really going to drive increased client stickiness and expansion of opportunity."
"Working with Gong has made us better managers and better CSMs."
"The integration of Gong into our operations has directly transformed our company's people, deals, and market success. We're not just closing more deals and doing it faster; we're doing it with a deeper understanding of our clients and the competitive dynamics at play."
"Gong allows our leaders to coach more effectively. They don’t have to ask reps what happened last week. Instead, they use Gong’s deals board and AI-generated call summaries to immediately be ready for a productive conversation with any rep about any deal."
"Working with Gong lets us run a predictable revenue organization, reduce the number of tools in our tech stack, and save tons of time on forecasting."
"You really need to set your sales reps up for success…It's about ensuring that no rep is left behind and elevating everyone through the right management programs."
"It's given our sales team a level of consistency that we haven't had in the past, and has created much more impactful 1:1s for our leaders/reps."
"Gong helps us figure out which features and benefits are really going to drive increased client stickiness and expansion of opportunity."
"Working with Gong has made us better managers and better CSMs."
"The integration of Gong into our operations has directly transformed our company's people, deals, and market success. We're not just closing more deals and doing it faster; we're doing it with a deeper understanding of our clients and the competitive dynamics at play."
"Gong allows our leaders to coach more effectively. They don’t have to ask reps what happened last week. Instead, they use Gong’s deals board and AI-generated call summaries to immediately be ready for a productive conversation with any rep about any deal."
"Gong was able to help me increase my consult rate 3% in a matter of days."
"Gong saves us lots of time that used to be spent focusing on top-of-the-funnel activities. We’ve increased our pipeline feed by 300% using that time more productively. More deals are qualified, meaning we see the more predictable and repeatable revenue streams we’re striving for. I couldn’t live without Gong now."
"If you can use AI to supplement information gathering, writing emails, and coaching all at the same time, the boons for productivity are wild."
"Being able to nail those key messages at the right time and map that process in a repeatable way has led to giant growth in our pipeline."
"Gong Forecast creates ownership and accountability for every team member, and provides an opportunity to measure our results over time so we can make better predictions in the future. This complete transparency allows us to devote more time to deals that actually need our attention."
"Gong brings us sanity because we can see the data behind our actions. Gong is confidence. Gong is the ability to truly understand what’s going on inside customer conversations."
"Gong was able to help me increase my consult rate 3% in a matter of days."
"Gong saves us lots of time that used to be spent focusing on top-of-the-funnel activities. We’ve increased our pipeline feed by 300% using that time more productively. More deals are qualified, meaning we see the more predictable and repeatable revenue streams we’re striving for. I couldn’t live without Gong now."
"If you can use AI to supplement information gathering, writing emails, and coaching all at the same time, the boons for productivity are wild."
"Being able to nail those key messages at the right time and map that process in a repeatable way has led to giant growth in our pipeline."
"Gong Forecast creates ownership and accountability for every team member, and provides an opportunity to measure our results over time so we can make better predictions in the future. This complete transparency allows us to devote more time to deals that actually need our attention."
"Gong brings us sanity because we can see the data behind our actions. Gong is confidence. Gong is the ability to truly understand what’s going on inside customer conversations."
"Gong was able to help me increase my consult rate 3% in a matter of days."
"Gong saves us lots of time that used to be spent focusing on top-of-the-funnel activities. We’ve increased our pipeline feed by 300% using that time more productively. More deals are qualified, meaning we see the more predictable and repeatable revenue streams we’re striving for. I couldn’t live without Gong now."
"If you can use AI to supplement information gathering, writing emails, and coaching all at the same time, the boons for productivity are wild."
"Being able to nail those key messages at the right time and map that process in a repeatable way has led to giant growth in our pipeline."
"Gong Forecast creates ownership and accountability for every team member, and provides an opportunity to measure our results over time so we can make better predictions in the future. This complete transparency allows us to devote more time to deals that actually need our attention."
"Gong brings us sanity because we can see the data behind our actions. Gong is confidence. Gong is the ability to truly understand what’s going on inside customer conversations."
"Gong was able to help me increase my consult rate 3% in a matter of days."
"Gong saves us lots of time that used to be spent focusing on top-of-the-funnel activities. We’ve increased our pipeline feed by 300% using that time more productively. More deals are qualified, meaning we see the more predictable and repeatable revenue streams we’re striving for. I couldn’t live without Gong now."
"If you can use AI to supplement information gathering, writing emails, and coaching all at the same time, the boons for productivity are wild."
"Being able to nail those key messages at the right time and map that process in a repeatable way has led to giant growth in our pipeline."
"Gong Forecast creates ownership and accountability for every team member, and provides an opportunity to measure our results over time so we can make better predictions in the future. This complete transparency allows us to devote more time to deals that actually need our attention."
"Gong brings us sanity because we can see the data behind our actions. Gong is confidence. Gong is the ability to truly understand what’s going on inside customer conversations."
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Ready to turn every conversation into revenue?
See how Gong’s Zoom call transcription and AI OS for revenue teams can help you:
- Capture every customer commitment and insight—automatically
- Coach reps and scale best practices with real call data
- Drive pipeline, forecast accurately, and win more deals
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