Zoom call recording software that turns every meeting into revenue
What is Zoom call recording? An essential guide for modern revenue teams
Zoom call recording is the process of capturing, storing, and analyzing virtual meetings conducted over Zoom. For revenue teams, it’s more than just hitting the record button—it’s about creating a verifiable record of every customer interaction, internal strategy session, and cross-functional collaboration. By recording Zoom calls, organizations can revisit critical conversations, ensure nothing is lost in translation, and build a foundation for data-driven decision making.
Why do businesses use Zoom call recording? Three reasons stand out:
- Capture every customer commitment: Recording ensures that every promise, objection, and next step is documented, reducing the risk of missed follow-ups or forgotten details.
- Enable coaching and continuous improvement: Managers and enablement leaders use call recordings to identify best practices, coach reps, and ramp new hires faster with real examples.
- Drive alignment across teams: Recorded calls break down silos, allowing sales, customer success, and product teams to operate from the same reality and collaborate on complex deals.
- Automatic and manual recording controls
- Secure cloud and local storage options
- Transcription and searchable archives
- Consent management and compliance tools
- Integration with CRM and workflow platforms
- Sales execution: Reps and managers review calls to identify winning talk tracks, handle objections, and accelerate deals.
- Onboarding and training: New hires ramp faster by learning from real customer conversations instead of hypothetical scenarios.
- Customer success: Teams revisit onboarding, QBRs, and renewal conversations to ensure customer needs are met and expansion opportunities aren’t missed.
- Cross-functional collaboration: Product, marketing, and support teams access customer feedback directly from call recordings to inform strategy and execution.
See Gong in action
In this self-guided tour, discover key features that sales teams and leaders love.
Why Gong takes a fundamentally different approach
While many call recording solutions simply capture audio and video, Gong transforms every Zoom call into actionable revenue intelligence. Instead of just storing conversations, Gong’s Revenue AI OS analyzes every interaction, surfaces deal risks, and orchestrates next steps—so your team operates from real customer reality, not guesswork. Gong’s approach is built for scale, security, and measurable business impact, not just compliance or basic note-taking.
Why use Gong for Zoom call recording?
Gong’s Zoom call recording isn’t just about capturing meetings—it’s about unlocking the full value of every conversation. With Gong, your team gets a single source of truth for all customer interactions, powered by AI that understands context, intent, and business outcomes. You’re not just recording calls; you’re building a living, searchable archive that drives execution, coaching, and forecasting.
With Gong, you can:
- Capture every Zoom call automatically, with no manual effort or missed recordings
- Instantly transcribe, organize, and make every conversation searchable across your organization
- Surface actionable AI insights—like deal risks, customer objections, and next steps—directly from your calls
- Integrate call data seamlessly into your CRM and revenue workflows, so every team operates from the same reality
Gong’s experience is built for revenue teams: it’s easy to set up, works natively with Zoom’s cloud recording controls, and delivers AI-powered insights without disrupting your reps’ workflow. With enterprise-grade security, consent management, and governance, you can trust Gong to handle sensitive conversations at scale.
See Gong’s Zoom call recording solution in action
What does this look like in practice? Here’s how revenue teams use Gong every day:
Every Zoom call is automatically recorded, transcribed, and mapped to the right account—so nothing slips through the cracks.
Managers and enablement leaders review actual customer conversations to identify coachable moments, replicate top-performer behaviors, and ramp new hires faster.
Gong’s AI flags at-risk deals, competitor mentions, and stalled opportunities based on real call data—not CRM guesswork.
Sales, customer success, and product teams access the same call insights, driving coordinated action and unified customer strategy.
How does Gong’s Zoom call recording system work?
Here’s what happens behind the scenes:
Gong connects directly to your Zoom account and automatically records every scheduled or ad-hoc meeting, with built-in consent management for compliance.
Every call is transcribed using advanced voice recognition, capturing every word, speaker, and critical moment.
Gong’s AI analyzes the conversation for key signals—like objections, next steps, competitor mentions, and deal risks.
Insights are mapped to the right accounts, opportunities, and contacts in your CRM, creating a unified data foundation for your entire revenue team.
Managers, reps, and cross-functional teams access searchable call archives, AI-generated summaries, and actionable recommendations—all in one place.
More than Zoom call recording
Gong’s Zoom call recording is just one piece of the Revenue AI OS. It’s the foundation for orchestrating every revenue workflow, from engagement to enablement to forecasting.
Unified data foundation
Every customer interaction—across Zoom, email, and more—is captured and contextualized, creating a single source of truth for your entire GTM organization.
AI-powered insights
Gong’s proprietary models turn raw conversations into actionable intelligence, surfacing risks, opportunities, and coaching moments you’d otherwise miss.
Embedded AI agents
Specialized AI agents execute workflows, manage tasks, and guide reps with next-best actions, so your team focuses on what drives revenue.
Enterprise-grade governance
Security, privacy, and compliance are built in, with granular controls for access, retention, and consent.
How Zoom call recording powers Gong’s AI OS
Zoom call recording is the heartbeat of Gong’s Revenue AI OS, fueling every solution with real customer reality. Here’s how it connects to each core workflow:
Gong Engage: Powering personalized outreach and follow-up
Every Zoom call captured by Gong becomes a rich source of engagement data. Gong Engage uses these recordings to:
- Personalize follow-up emails and outreach based on what was actually said in meetings
- Trigger automated reminders for next steps, so nothing falls through the cracks
- Equip reps with AI-generated summaries and insights to drive more relevant, timely engagement
Gong Enable: Transforming calls into coaching and training assets
Gong Enable turns every recorded Zoom call into a learning opportunity. Your team can:
- Build a library of best-in-class calls for onboarding and ongoing training
- Identify coachable moments and replicate top-performer behaviors
- Use AI-driven scorecards to assess rep performance and accelerate ramp time
Gong Forecast: Fueling pipeline predictions and deal risk assessment
Zoom call recordings are the backbone of Gong Forecast’s accuracy. With every conversation captured and analyzed, you can:
- Root forecasts in real customer interactions, not CRM guesswork
- Spot deal risks and pipeline gaps early, based on what buyers actually say
- Confidently predict revenue outcomes with AI models trained on your team’s real calls
With Gong, you’re not just recording meetings—you’re orchestrating a connected, data-driven revenue engine.
See Zoom call recording in action
Monday.com: Aligning revenue teams around customers with Gong
Challenge: Monday.com needed a way to capture every customer conversation, enable continuous learning across teams, and drive alignment in a fast-growing, distributed environment. Manual note-taking and siloed call recordings left gaps in visibility and made it difficult to coach reps or share best practices.
Solution: Monday.com implemented Gong’s Zoom call recording and Revenue AI OS, automatically capturing every customer interaction, transcribing calls, and surfacing actionable insights. Teams across sales, enablement, and account management could now access a centralized call database, review real conversations, and coach based on actual customer reality.
Results:
- Created a culture of learning and continuous improvement, with every team member able to learn from real calls
- Improved alignment across sales, enablement, and customer success by sharing insights and best practices
- Enabled faster onboarding and more effective coaching, driving higher win rates and better customer outcomes
"Gong allowed our teams to constantly improve our processes and the way we approach clients. We have a culture of learning from one another and Gong enables that for us."
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What our customers say
"Working with Gong lets us run a predictable revenue organization, reduce the number of tools in our tech stack, and save tons of time on forecasting."
"You really need to set your sales reps up for success…It's about ensuring that no rep is left behind and elevating everyone through the right management programs."
"It's given our sales team a level of consistency that we haven't had in the past, and has created much more impactful 1:1s for our leaders/reps."
"Gong helps us figure out which features and benefits are really going to drive increased client stickiness and expansion of opportunity."
"Working with Gong has made us better managers and better CSMs."
"The integration of Gong into our operations has directly transformed our company's people, deals, and market success. We're not just closing more deals and doing it faster; we're doing it with a deeper understanding of our clients and the competitive dynamics at play."
"Gong allows our leaders to coach more effectively. They don’t have to ask reps what happened last week. Instead, they use Gong’s deals board and AI-generated call summaries to immediately be ready for a productive conversation with any rep about any deal."
"Working with Gong lets us run a predictable revenue organization, reduce the number of tools in our tech stack, and save tons of time on forecasting."
"You really need to set your sales reps up for success…It's about ensuring that no rep is left behind and elevating everyone through the right management programs."
"It's given our sales team a level of consistency that we haven't had in the past, and has created much more impactful 1:1s for our leaders/reps."
"Gong helps us figure out which features and benefits are really going to drive increased client stickiness and expansion of opportunity."
"Working with Gong has made us better managers and better CSMs."
"The integration of Gong into our operations has directly transformed our company's people, deals, and market success. We're not just closing more deals and doing it faster; we're doing it with a deeper understanding of our clients and the competitive dynamics at play."
"Gong allows our leaders to coach more effectively. They don’t have to ask reps what happened last week. Instead, they use Gong’s deals board and AI-generated call summaries to immediately be ready for a productive conversation with any rep about any deal."
"Working with Gong lets us run a predictable revenue organization, reduce the number of tools in our tech stack, and save tons of time on forecasting."
"You really need to set your sales reps up for success…It's about ensuring that no rep is left behind and elevating everyone through the right management programs."
"It's given our sales team a level of consistency that we haven't had in the past, and has created much more impactful 1:1s for our leaders/reps."
"Gong helps us figure out which features and benefits are really going to drive increased client stickiness and expansion of opportunity."
"Working with Gong has made us better managers and better CSMs."
"The integration of Gong into our operations has directly transformed our company's people, deals, and market success. We're not just closing more deals and doing it faster; we're doing it with a deeper understanding of our clients and the competitive dynamics at play."
"Gong allows our leaders to coach more effectively. They don’t have to ask reps what happened last week. Instead, they use Gong’s deals board and AI-generated call summaries to immediately be ready for a productive conversation with any rep about any deal."
"Working with Gong lets us run a predictable revenue organization, reduce the number of tools in our tech stack, and save tons of time on forecasting."
"You really need to set your sales reps up for success…It's about ensuring that no rep is left behind and elevating everyone through the right management programs."
"It's given our sales team a level of consistency that we haven't had in the past, and has created much more impactful 1:1s for our leaders/reps."
"Gong helps us figure out which features and benefits are really going to drive increased client stickiness and expansion of opportunity."
"Working with Gong has made us better managers and better CSMs."
"The integration of Gong into our operations has directly transformed our company's people, deals, and market success. We're not just closing more deals and doing it faster; we're doing it with a deeper understanding of our clients and the competitive dynamics at play."
"Gong allows our leaders to coach more effectively. They don’t have to ask reps what happened last week. Instead, they use Gong’s deals board and AI-generated call summaries to immediately be ready for a productive conversation with any rep about any deal."
"Gong was able to help me increase my consult rate 3% in a matter of days."
"Gong saves us lots of time that used to be spent focusing on top-of-the-funnel activities. We’ve increased our pipeline feed by 300% using that time more productively. More deals are qualified, meaning we see the more predictable and repeatable revenue streams we’re striving for. I couldn’t live without Gong now."
"If you can use AI to supplement information gathering, writing emails, and coaching all at the same time, the boons for productivity are wild."
"Being able to nail those key messages at the right time and map that process in a repeatable way has led to giant growth in our pipeline."
"Gong Forecast creates ownership and accountability for every team member, and provides an opportunity to measure our results over time so we can make better predictions in the future. This complete transparency allows us to devote more time to deals that actually need our attention."
"Gong brings us sanity because we can see the data behind our actions. Gong is confidence. Gong is the ability to truly understand what’s going on inside customer conversations."
"Gong was able to help me increase my consult rate 3% in a matter of days."
"Gong saves us lots of time that used to be spent focusing on top-of-the-funnel activities. We’ve increased our pipeline feed by 300% using that time more productively. More deals are qualified, meaning we see the more predictable and repeatable revenue streams we’re striving for. I couldn’t live without Gong now."
"If you can use AI to supplement information gathering, writing emails, and coaching all at the same time, the boons for productivity are wild."
"Being able to nail those key messages at the right time and map that process in a repeatable way has led to giant growth in our pipeline."
"Gong Forecast creates ownership and accountability for every team member, and provides an opportunity to measure our results over time so we can make better predictions in the future. This complete transparency allows us to devote more time to deals that actually need our attention."
"Gong brings us sanity because we can see the data behind our actions. Gong is confidence. Gong is the ability to truly understand what’s going on inside customer conversations."
"Gong was able to help me increase my consult rate 3% in a matter of days."
"Gong saves us lots of time that used to be spent focusing on top-of-the-funnel activities. We’ve increased our pipeline feed by 300% using that time more productively. More deals are qualified, meaning we see the more predictable and repeatable revenue streams we’re striving for. I couldn’t live without Gong now."
"If you can use AI to supplement information gathering, writing emails, and coaching all at the same time, the boons for productivity are wild."
"Being able to nail those key messages at the right time and map that process in a repeatable way has led to giant growth in our pipeline."
"Gong Forecast creates ownership and accountability for every team member, and provides an opportunity to measure our results over time so we can make better predictions in the future. This complete transparency allows us to devote more time to deals that actually need our attention."
"Gong brings us sanity because we can see the data behind our actions. Gong is confidence. Gong is the ability to truly understand what’s going on inside customer conversations."
"Gong was able to help me increase my consult rate 3% in a matter of days."
"Gong saves us lots of time that used to be spent focusing on top-of-the-funnel activities. We’ve increased our pipeline feed by 300% using that time more productively. More deals are qualified, meaning we see the more predictable and repeatable revenue streams we’re striving for. I couldn’t live without Gong now."
"If you can use AI to supplement information gathering, writing emails, and coaching all at the same time, the boons for productivity are wild."
"Being able to nail those key messages at the right time and map that process in a repeatable way has led to giant growth in our pipeline."
"Gong Forecast creates ownership and accountability for every team member, and provides an opportunity to measure our results over time so we can make better predictions in the future. This complete transparency allows us to devote more time to deals that actually need our attention."
"Gong brings us sanity because we can see the data behind our actions. Gong is confidence. Gong is the ability to truly understand what’s going on inside customer conversations."
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FAQ
Frequently asked questions about Zoom call recording
Ready to turn every conversation into revenue?
See how Gong’s Zoom call recording and Revenue AI Platform can help you:
- Capture every customer commitment and insight—automatically
- Coach, onboard, and align your teams with real customer reality
- Drive more predictable revenue with AI-powered forecasting and execution
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