Gong for Payments and Financial Infrastructure
Turn every customer interaction into growth
Gong helps payments and financial infrastructure teams turn every customer, merchant and partner conversation into the context and action that drives better decisions, stronger relationships and more confident growth.
Trusted by 5,000+ customers
Surface early signals of dissatisfaction, competitive pressure, changing needs, expansion potential and implementation risk from customer conversations.
Capture commitments, requirements, risks and next steps from sales conversations so implementation teams can begin with the right context.
Automatically capture relevant customer intelligence and reduce the burden of manually populating fields after every interaction.
Aggregate customer feedback, product requests, competitive signals and recurring friction points to inform product, banking, commercial and executive decisions.
The Gong Revenue AI OS for Payments and Financial Infrastructure
One revenue view across every merchant and market.
Gong helps teams turn conversations with customers, merchants, and partners into shared context and action. Bring account needs into view, coordinate complex handoffs, and see whether strategic priorities are reaching the frontline, with trust and control at the heart of your AI strategy.
Account management
Proactively manage relationships with trust and confidence
Relationships across payments and financial infrastructure can span products, functions, regions, and business models. Gong brings relevant conversations into a shared account view, helping sales, implementation, and post-sale teams align on customer needs and commitments, spot expansion opportunities earlier, and coordinate a consistent experience.
Being able to nail those key messages at the right time and map that process in a repeatable way has led to giant growth in our pipeline.
AI-powered enablement
Turn trusted insights into action
In fast-moving markets, products and positioning can shift quickly. Gong surfaces what customers, merchants, and partners respond to in real conversations, helping leaders identify what works, coach to the moments that matter, and turn priorities into repeatable, role-specific learning.
I wanted a central place where I could understand what’s happening with accounts, and where we could implement a solution selling motion. When your company goes through a major transformation, you need to work smarter. Having a trusted partner really matters.
Gong Revenue AI OS
Make confident decisions with a clearer view of revenue
Powered by the Gong Revenue Graph, the Gong Revenue AI OS turns conversations into continuous guidance and coordinated action. Help teams spot emerging risks and opportunities, reduce information gaps across handoffs, and respond with a clearer view of customer, merchant, and partner needs. For regulated organizations, make trust and control part of how you scale AI.
We started out with only our sales team using Gong, and ended up adding our implementations team, all of our post sale teams, our product team, and more.
Trust at Gong
Financial-grade trust and safety
Embrace revenue AI without compromise, through transparency, security, privacy, and control.
SOC 2 (Type 2)
Trust Services Principles
PCI DSS
The Payment Card Industry Data Security Standard
ISO/IEC 27001, 27017, 27018, 27701
Information Security Management System
GDPR
The General Data Protection Regulation (GDPR)
Customer stories
Raving fans in financial services
See how financial services leaders use revenue AI to ensure teams stay on message, meet compliance standards, and drive results.
Gong has really changed the way we run our sales team. It helps us understand what works and where we can improve, and really helps our reps level-up faster.
Supporting 10,000 companies at scale
Cross-functional teams are aligned around clear, actionable feedback from conversations, enabling product and GTM decisions grounded in what customers really say.
Out-of-the-box integrations for seamless revenue transformation
Robust integrations and bespoke services expertly curated to help organizations win more, with 300+ integrations in the Gong Collective.
Win more revenue with AI
Book a demo to see how specialized agents, purpose-built applications, and the world’s richest revenue signals work together to help you win.
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Key resources
On-demand insights
Industry-leading data, game-changing plays, and groundbreaking insights for leaders in financial services.
