The evaluation process for Gong includes three phases. First, the Discovery and Outcome Alignment phase helps identify your business needs and desired outcomes. Second, the User Group Validation phase ensures that the appropriate teams, such as sales representatives and customer success managers, are identified as primary users. Third, the Technical Validation phase confirms that Gong integrates smoothly with your systems, such as Salesforce, Office 365, or other SaaS tools.

RELX has pre-negotiated pricing for Gong products, priced per user per year. Gong also provides free collaborator licenses for stakeholders in roles like marketing and finance. Once the scope is agreed upon, RELX procurement manages the order process and execution.

The implementation process starts with a Technical Kickoff to align Gong with your technology stack, configure workflows, and customize the platform for your goals. During the first three months, Gong focuses on education and training to onboard teams effectively. Progress updates are provided regularly to track success and resolve any challenges.

Gong provides ongoing support to ensure success over time. In the third month, an executive progress update reviews workflows and aligns with desired outcomes. By the sixth month, an outcomes progress review measures key metrics and ROI. In the ninth month, an outcomes realization review evaluates the value achieved and sets goals for the next year.

Gong integrates seamlessly with your tech stack to capture and analyze customer interactions. It connects to CRMs like Salesforce using an OAuth connection to access data such as accounts, opportunities, contacts, and leads. Gong also integrates with email platforms like Office 365, web conferencing platforms like Microsoft Teams and Zoom, and many other tools in your tech stack.