Smarter Salesforce call recording that drives revenue, not just compliance
What is Salesforce call recording?
Salesforce call recording refers to the process of automatically capturing, storing, and analyzing sales calls and meetings within the Salesforce CRM environment. At its core, it’s about more than just archiving conversations for compliance or reference. Modern call recording solutions transform every customer interaction into a rich source of insight—fueling better coaching, pipeline management, and deal execution.
Why do businesses use Salesforce call recording? Three reasons stand out:
- Capture the full customer story: Calls are where deals are won or lost. Recording ensures nothing gets missed—no matter how fast the conversation moves.
- Drive consistent coaching and onboarding: With a searchable library of real calls, managers can train new reps faster and coach everyone to top-performer behaviors.
- Unlock actionable insights: Advanced solutions use AI to surface trends, risks, and opportunities hidden in conversations—powering smarter decisions across the revenue team.
- Automatic call capture and storage
- Real-time transcription and searchable archives
- Speaker identification and talk-time analysis
- Integration with Salesforce objects (contacts, opportunities, accounts)
- AI-driven insights (objection tracking, action items, deal risk signals)
- Sales coaching: Managers review and share best-practice calls to uplevel the team.
- Pipeline visibility: Revenue leaders track deal progress and spot risk signals directly in Salesforce.
- Compliance and record-keeping: Organizations meet regulatory requirements with secure, auditable call logs.
- Customer success and onboarding: CS and enablement teams use real calls to train, onboard, and align messaging.
See Gong in action
In this self-guided tour, discover key features that sales teams and leaders love.
Why Gong takes a fundamentally different approach
While many Salesforce call recording solutions offer basic capture and playback, Gong goes further. We believe the value isn’t in the recording itself—it’s in what you do with it. Gong transforms every call into a source of truth for your entire revenue team. Instead of siloed data or passive archives, you get real-time insights, automated workflows, and actionable recommendations that drive performance at scale.
Why use Gong for Salesforce call recording?
Most call recording solutions stop at documentation. Gong turns every conversation into a competitive advantage. With Gong, you can:
- Automatically record, transcribe, and analyze every sales call—no manual effort required
- Surface deal risks, next steps, and buyer objections directly inside Salesforce
- Build a searchable, shareable library of real calls for coaching, onboarding, and enablement
- Align sales, customer success, and enablement teams around the true voice of the customer
Gong’s Salesforce integration is seamless. Once connected, every call, email, and meeting is captured, transcribed, and linked to the right record—no toggling, no data entry, no missed insights. AI-powered analytics highlight what matters: who asked what, which deals are at risk, and where your team can improve. It’s not just about compliance. It’s about clarity, action, and winning more often.
See Gong’s Salesforce call recording solution in action
What does this look like in practice? Here’s how revenue teams use Gong every day:
Managers review real calls, identify top-performer behaviors, and share teachable moments across the team.
AI surfaces stalled deals, missed next steps, and buyer objections—so you can intervene before it’s too late.
New reps ramp faster with access to a library of winning calls, objection handling, and talk tracks.
Sales, enablement, and customer success teams stay on the same page with a single source of truth for every customer conversation.
How does Gong’s Salesforce call recording system work?
Here’s what happens behind the scenes:
Gong automatically joins scheduled calls or records inbound/outbound phone conversations, with clear consent and privacy controls built in.
Every call is securely stored in the cloud, encrypted at rest and in transit, with customizable access permissions for compliance.
Gong’s AI transcribes the call in near real time, tagging key topics, action items, and risks.
All recordings and transcripts are indexed and made instantly searchable. You can filter by rep, account, deal stage, or keyword—so you always find what you need.
Insights from calls feed directly into your coaching, pipeline, and forecasting workflows—so you’re always working with the full truth, not just CRM notes.
More than Salesforce call recording
Call recording is just the start. Gong’s approach connects every conversation to your broader revenue strategy—turning passive data into proactive action.
Unified data foundation
Gong captures 99% of customer interactions—calls, emails, meetings, CRM updates—so you see the full picture, not just fragments.
AI-powered insights
Purpose-built AI models surface what matters: deal risks, buyer objections, next steps, and coaching opportunities.
Embedded AI agents
Gong’s AI agents automate note-taking, recommend next actions, and deliver real-time guidance—right where you work.
Enterprise-grade governance
Security, privacy, and compliance are built in. You control access, retention, and data flows—no surprises, no gaps.
How Salesforce call recording powers Gong’s AI OS
Every recorded call becomes a building block for smarter revenue operations. Here’s how Salesforce call recording fuels Gong’s core solutions:
Gong Engage: Turn conversations into personalized outreach
Salesforce call recordings feed directly into engagement workflows, enabling you to:
- Personalize follow-up emails and sequences based on real buyer questions and objections
- Automate next steps and reminders after every call—no manual entry required
- Trigger AI-powered recommendations for who to engage, when, and how
Gong Enable: Transform calls into coaching and training assets
Every recorded conversation becomes a resource for enablement and onboarding:
- Build a library of best-practice calls for new rep ramp and ongoing training
- Identify coaching opportunities and skill gaps based on real interactions
- Standardize talk tracks, objection handling, and competitive messaging
Gong Forecast: Power pipeline predictions with real conversation data
Call recordings aren’t just for review—they drive forecasting accuracy:
- Feed deal engagement signals and buyer sentiment into pipeline health scoring
- Detect at-risk deals and stalled opportunities based on conversation patterns
- Improve forecast accuracy with AI models trained on actual customer interactions
Again and again, it comes down to the same thing: when you capture the full voice of the customer, you stop guessing—and start winning.
See Salesforce call recording in action
Monday.com: Aligning revenue teams around customers with Gong
Challenge: Monday.com needed a way to capture, analyze, and share sales calls across a rapidly growing revenue team. Manual note-taking led to missed details, inconsistent coaching, and siloed knowledge. Teams struggled to align around the real needs and concerns of their buyers.
Solution: Monday.com implemented Gong’s Salesforce call recording solution to automatically capture every customer conversation, transcribe calls, and centralize insights. By integrating directly with Salesforce, every call was linked to the right opportunity, account, or contact—making it easy to reference, coach, and collaborate across teams.
Results:
- Created a culture of continuous learning and peer coaching—every rep could access and learn from top-performing calls
- Improved process alignment and messaging consistency across sales, enablement, and customer success
- Enabled managers to identify coaching opportunities, share best practices, and drive measurable improvements in win rates and customer experience
"I cannot say enough about the undeniable value that Gong adds not only to my role in sales enablement, but to our entire client-facing organization as well."
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What our customers say
"Working with Gong lets us run a predictable revenue organization, reduce the number of tools in our tech stack, and save tons of time on forecasting."
"You really need to set your sales reps up for success…It's about ensuring that no rep is left behind and elevating everyone through the right management programs."
"It's given our sales team a level of consistency that we haven't had in the past, and has created much more impactful 1:1s for our leaders/reps."
"Gong helps us figure out which features and benefits are really going to drive increased client stickiness and expansion of opportunity."
"Working with Gong has made us better managers and better CSMs."
"The integration of Gong into our operations has directly transformed our company's people, deals, and market success. We're not just closing more deals and doing it faster; we're doing it with a deeper understanding of our clients and the competitive dynamics at play."
"Gong allows our leaders to coach more effectively. They don’t have to ask reps what happened last week. Instead, they use Gong’s deals board and AI-generated call summaries to immediately be ready for a productive conversation with any rep about any deal."
"Working with Gong lets us run a predictable revenue organization, reduce the number of tools in our tech stack, and save tons of time on forecasting."
"You really need to set your sales reps up for success…It's about ensuring that no rep is left behind and elevating everyone through the right management programs."
"It's given our sales team a level of consistency that we haven't had in the past, and has created much more impactful 1:1s for our leaders/reps."
"Gong helps us figure out which features and benefits are really going to drive increased client stickiness and expansion of opportunity."
"Working with Gong has made us better managers and better CSMs."
"The integration of Gong into our operations has directly transformed our company's people, deals, and market success. We're not just closing more deals and doing it faster; we're doing it with a deeper understanding of our clients and the competitive dynamics at play."
"Gong allows our leaders to coach more effectively. They don’t have to ask reps what happened last week. Instead, they use Gong’s deals board and AI-generated call summaries to immediately be ready for a productive conversation with any rep about any deal."
"Working with Gong lets us run a predictable revenue organization, reduce the number of tools in our tech stack, and save tons of time on forecasting."
"You really need to set your sales reps up for success…It's about ensuring that no rep is left behind and elevating everyone through the right management programs."
"It's given our sales team a level of consistency that we haven't had in the past, and has created much more impactful 1:1s for our leaders/reps."
"Gong helps us figure out which features and benefits are really going to drive increased client stickiness and expansion of opportunity."
"Working with Gong has made us better managers and better CSMs."
"The integration of Gong into our operations has directly transformed our company's people, deals, and market success. We're not just closing more deals and doing it faster; we're doing it with a deeper understanding of our clients and the competitive dynamics at play."
"Gong allows our leaders to coach more effectively. They don’t have to ask reps what happened last week. Instead, they use Gong’s deals board and AI-generated call summaries to immediately be ready for a productive conversation with any rep about any deal."
"Working with Gong lets us run a predictable revenue organization, reduce the number of tools in our tech stack, and save tons of time on forecasting."
"You really need to set your sales reps up for success…It's about ensuring that no rep is left behind and elevating everyone through the right management programs."
"It's given our sales team a level of consistency that we haven't had in the past, and has created much more impactful 1:1s for our leaders/reps."
"Gong helps us figure out which features and benefits are really going to drive increased client stickiness and expansion of opportunity."
"Working with Gong has made us better managers and better CSMs."
"The integration of Gong into our operations has directly transformed our company's people, deals, and market success. We're not just closing more deals and doing it faster; we're doing it with a deeper understanding of our clients and the competitive dynamics at play."
"Gong allows our leaders to coach more effectively. They don’t have to ask reps what happened last week. Instead, they use Gong’s deals board and AI-generated call summaries to immediately be ready for a productive conversation with any rep about any deal."
"Gong was able to help me increase my consult rate 3% in a matter of days."
"Gong saves us lots of time that used to be spent focusing on top-of-the-funnel activities. We’ve increased our pipeline feed by 300% using that time more productively. More deals are qualified, meaning we see the more predictable and repeatable revenue streams we’re striving for. I couldn’t live without Gong now."
"If you can use AI to supplement information gathering, writing emails, and coaching all at the same time, the boons for productivity are wild."
"Being able to nail those key messages at the right time and map that process in a repeatable way has led to giant growth in our pipeline."
"Gong Forecast creates ownership and accountability for every team member, and provides an opportunity to measure our results over time so we can make better predictions in the future. This complete transparency allows us to devote more time to deals that actually need our attention."
"Gong brings us sanity because we can see the data behind our actions. Gong is confidence. Gong is the ability to truly understand what’s going on inside customer conversations."
"Gong was able to help me increase my consult rate 3% in a matter of days."
"Gong saves us lots of time that used to be spent focusing on top-of-the-funnel activities. We’ve increased our pipeline feed by 300% using that time more productively. More deals are qualified, meaning we see the more predictable and repeatable revenue streams we’re striving for. I couldn’t live without Gong now."
"If you can use AI to supplement information gathering, writing emails, and coaching all at the same time, the boons for productivity are wild."
"Being able to nail those key messages at the right time and map that process in a repeatable way has led to giant growth in our pipeline."
"Gong Forecast creates ownership and accountability for every team member, and provides an opportunity to measure our results over time so we can make better predictions in the future. This complete transparency allows us to devote more time to deals that actually need our attention."
"Gong brings us sanity because we can see the data behind our actions. Gong is confidence. Gong is the ability to truly understand what’s going on inside customer conversations."
"Gong was able to help me increase my consult rate 3% in a matter of days."
"Gong saves us lots of time that used to be spent focusing on top-of-the-funnel activities. We’ve increased our pipeline feed by 300% using that time more productively. More deals are qualified, meaning we see the more predictable and repeatable revenue streams we’re striving for. I couldn’t live without Gong now."
"If you can use AI to supplement information gathering, writing emails, and coaching all at the same time, the boons for productivity are wild."
"Being able to nail those key messages at the right time and map that process in a repeatable way has led to giant growth in our pipeline."
"Gong Forecast creates ownership and accountability for every team member, and provides an opportunity to measure our results over time so we can make better predictions in the future. This complete transparency allows us to devote more time to deals that actually need our attention."
"Gong brings us sanity because we can see the data behind our actions. Gong is confidence. Gong is the ability to truly understand what’s going on inside customer conversations."
"Gong was able to help me increase my consult rate 3% in a matter of days."
"Gong saves us lots of time that used to be spent focusing on top-of-the-funnel activities. We’ve increased our pipeline feed by 300% using that time more productively. More deals are qualified, meaning we see the more predictable and repeatable revenue streams we’re striving for. I couldn’t live without Gong now."
"If you can use AI to supplement information gathering, writing emails, and coaching all at the same time, the boons for productivity are wild."
"Being able to nail those key messages at the right time and map that process in a repeatable way has led to giant growth in our pipeline."
"Gong Forecast creates ownership and accountability for every team member, and provides an opportunity to measure our results over time so we can make better predictions in the future. This complete transparency allows us to devote more time to deals that actually need our attention."
"Gong brings us sanity because we can see the data behind our actions. Gong is confidence. Gong is the ability to truly understand what’s going on inside customer conversations."
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See how Gong’s Salesforce call recording and AI OS for revenue teams can help you:
- Capture every customer interaction and never miss a detail
- Drive consistent coaching, onboarding, and GTM alignment
- Surface deal risks and opportunities—before your competition does
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