SAN FRANCISCO

Zendesk Selects Gong Revenue AI Platform to Accelerate its Go-to-Market Transformation as it Introduces New AI Offerings

October 16, 2025

Gong’s revenue AI platform chosen to drive sales productivity and improve execution with automation and insights

SAN FRANCISCO, October 16, 2025Gong, the leading revenue AI company, today announced that it has been selected by Zendesk, a pioneer and market leader in delivering agentic AI-powered service, to accelerate how it launches and sells its new suite of next-generation AI products. With the revenue AI platform, Zendesk will be able to bring increased precision and efficiency to how its go-to-market teams execute to drive more revenue.

Gong will help Zendesk transform its revenue strategy—delivering strategic visibility, AI-powered coaching, and real-time insights across the entire customer journey. As Zendesk sharpens its focus on new product revenue growth and stronger customer retention, Gong will help the company increase win rates, reduce churn, and elevate sales productivity through actionable intelligence and purpose-built AI.

“At Zendesk, we’re building a modern, AI-driven revenue organization that delivers predictable growth with clarity and precision,” said Craig Flower, Chief Information Officer, Zendesk. “ To effectively complete this transformation, our teams need a comprehensive dataset, deep customer insights, and automations that drive efficiency and effectiveness as we focus on driving revenue excellence. With Gong, we anticipate we will boost productivity, improve conversion rates, and fuel the success of our next-generation AI product suite.”

Following an extensive evaluation, Zendesk selected Gong for its unmatched data engine and AI capabilities designed to meet the needs of modern revenue organizations. Gong transforms customer interactions into revenue-driving insights, using AI to detect patterns, guide sellers, forecast outcomes, and automate workflows.

By adopting Gong’s revenue AI platform, Zendesk is doubling down on features that accelerate team effectiveness and unlock real-time, actionable insights across the revenue lifecycle.

  • With AI-powered coaching, Zendesk will shorten ramp times, boost sales rep productivity, and elevate manager coaching through automated call reviews.
  • Gong’s insights will help reveal the voice of the customer and prompt Zendesk’s sellers to more effectively target the right prospects and run the right plays to win more deals.
  • The company will also use Gong’s analytics and forecasting capabilities to improve sales visibility and drive more predictable revenue.

Together, these investments position Zendesk for scalable growth and sustained impact in the era of AI.

“As Zendesk executes on its bold vision of driving forward AI solutions, it has an even stronger imperative to sell with greater precision and efficiency,” said Shane Evans, CRO, Gong. “As their revenue platform of choice, Gong is committed to helping make that vision a reality. Zendesk’s recognition of Gong’s unmatched revenue graph and workflow automations after evaluating other options is a testament to the strategic value and executional power Gong delivers to enterprise revenue teams.”

By partnering with Gong, Zendesk expects to gain critical improvements in sales forecasting, customer insights, and cross-functional alignment. Gong will support the consolidation of sales intelligence tools across Zendesk, optimize manager effectiveness through AI-powered coaching, and help develop repeatable upsell playbooks.

About Gong

Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,800 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io.

Recent Press Releases

Leading Companies Drive Measurable Business Impact with Gong’s AI Operating System for Revenue

Leading Companies Drive Measurable Business Impact with Gong’s AI Operating System for Revenue

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Gong Introduces Model Context Protocol (MCP) Support to Unify Enterprise AI Agents from Hubspot, Microsoft, Salesforce, and Others

Gong Introduces Model Context Protocol (MCP) Support to Unify Enterprise AI Agents from Hubspot, Microsoft, Salesforce, and Others

SAN FRANCISCO and AUSTIN, TX – October 21, 2025: Today at Gong Celebrate, Gong, the leading revenue AI platform, announced new ways for its ecosystem of partners to leverage Gong, including model context protocol (MCP) support. This strategic move formalizes a crucial level of interoperability for its ecosystem, enabling customers to deploy highly effective agentic AI systems that share data and context across leading enterprise platforms. The introduction of MCP support by Gong—with critical integrations initially with Microsoft Dynamics 365 and Microsoft 365 Copilot, Salesforce, and others —is a direct response to the industry challenge of AI fragmentation. The effectiveness of AI agents is inherently limited by their data access; if they are siloed in one application, they cannot orchestrate tasks or make decisions based on the complete customer journey. Gong’s new MCP support enables two-way intelligence flow to unify the revenue stack. The MCP Gateway enhances Gong by seamlessly integrating external data and workflows from partners into internal features, such as AI Briefer and AI Ask Anything. Conversely, the MCP Server enables external AI agents – like those in Salesforce or Microsoft Copilot – to query Gong directly, ensuring revenue teams can leverage Gong's critical customer and deal intelligence wherever they work. “With the new MCP support, customers will be able to leverage Gong’s data, insights, and AI agents directly within their existing revenue stack,” said Eran Aloni, EVP Product Strategy and Ecosystem, Gong. “This new AI interoperability ecosystem delivers the flexibility and added intelligence to help revenue teams orchestrate their mission-critical revenue motions in the way that is most compatible with their business.” With the introduction of MCP support, Gong is again expanding the footprint of the Gong Collective, enabling revenue organizations to streamline workflows and deeply understand their pipeline. With new technology integration partners, global systems integrators, and consulting partners, the Gong Collective now boasts over 300 members. Over 80 technology, consulting, GSI, private equity, hyperscaler, and agency partners joined Gong at its Partner Summit as part of Celebrate to collaborate around a continued drive towards helping global enterprises win more with revenue AI. To learn more about Gong’s partner ecosystem, visit gong.io/collective. Hubspot CRM “With new HubSpot MCP available in Gong, our customers can orchestrate mission-critical revenue motions directly within Gong while staying connected to their existing revenue stack,” said Brian Gorbett, VP of Product at HubSpot. “This interoperability makes HubSpot context accessible where customers already work, giving revenue professionals the context they need in Gong and enabling them to take action back in HubSpot to run critical motions more efficiently and effectively.” Microsoft Dynamics 365 and Microsoft 365 Copilot "The introduction of MCP support is key to deepening existing integrations between Gong and Microsoft products like Microsoft Dynamics 365 and Microsoft 365 Copilot,” said Karan Nigam, Agentic Customer Experience, Microsoft. “This enables Gong's revenue AI agents to connect into Microsoft’s platforms and AI Agents, allowing revenue teams to capture the full power of Gong’s AI OS for revenue wherever they work across the Microsoft stack." Salesforce Agentforce "With Agentforce and Gong supporting the Model Context Protocol, we are expanding the ability for revenue organizations to streamline workflows and deeply understand their pipeline,” said Josh Israels, Sr. Director of Next Gen Partnerships, Salesforce. “This agentic interoperability allows customers to bi-directionally access partner data, insights, and workflows inside both Gong and Salesforce, unlocking powerful new revenue potential." About Gong Gong uses AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph of customer interaction data, intelligent agents, and trusted applications, Gong helps more than 4,800 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.

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Gong Orchestrate and new AI-driven capabilities aim to help businesses grow by doubling rep productivity; accelerating execution 5x; and empowering smarter, faster decision-making in a unified, trusted Revenue AI Operating System. SAN FRANCISCO and AUSTIN, TX – October 21, 2025: Gong, the leading revenue AI company, today announced new product innovations at Gong Celebrate, built to unify and orchestrate essential go-to-market workloads across the entire revenue organization. Built into the Gong Revenue AI Operating System (OS), these capabilities are designed to help teams win more deals with greater intelligence, automation, and visibility. The new products are designed to help teams orchestrate revenue growth and broader business success, and are built to help revenue teams: Improve sales reps’ productivity as much as 2x1 Execute key sales motions such as account handoffs, up to 5x faster2 Support leaders in making up to 2x higher-quality decisions3 A Unified and Trusted AI OS for Revenue For too long, revenue teams have operated within data silos and using disconnected tools, making it difficult to align strategy, execution, and measurement. To drive meaningful business outcomes, revenue teams – the heartbeat of any organization – need a single AI OS that unifies data, workflows, and actions into a single platform that orchestrates the entire go-to-market (GTM) organization around what wins. “As Rippling has grown, our revenue organization has evolved to navigate increasing complexity. In this environment, success hinges on being able to align our strategic priorities, like driving accurate forecasts, with accurate and efficient execution among our sales reps,” said Jameson Yung, SVP International Sales, Rippling. “Gong brings these elements together, empowering our organization to scale best practices and achieve consistent outcomes that contribute to business growth.” Introducing Gong Orchestrate: From Insight to Execution in One Place Gong Orchestrate is designed to close the gap between business strategy and front-line execution on revenue teams. This industry-first solution will enable teams to define, execute, and evaluate the effectiveness of GTM strategies all in one place.4 Companies have traditionally relied on sales reps to follow critical plays such as new business, cross-selling, onboarding, and more. However, this can create inconsistencies, costing time and sacrificing quality. By unifying these motions into a single solution, revenue organizations can centralize the strategic direction and tactical execution of their sales motions, creating better alignment and efficiency. Gong Orchestrate is built to work by: Guiding leaders to quickly and accurately define, create, and launch consistent sales plays for adoption across the organization Surfacing real-time guidance for sellers across the buying journey, allowing entire teams to execute more consistently Identifying and scaling winning strategies based on data that measures business impact Furthermore, the AI capabilities in Gong Orchestrate are built on Gong’s trusted data privacy framework, ensuring customer interaction data is processed securely and in compliance with data protection laws. “Over the past several years, AI has delivered incredible insights and efficiencies to revenue teams, but it has fallen short when it comes to linking these with automated actions across the revenue cycle,” said Eilon Reshef, co-founder and Chief Product Officer, Gong. “Gong is changing that by introducing new capabilities that will let teams orchestrate their revenue workloads within a unified operating system that integrates visibility, intelligence, and automation – with trust built in.” Transformative revenue orchestration relies on the foundational elements of intelligence, visibility, and automation to inform and optimize key processes. 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Organizational-level visibility for business outcomes With new ways to visualize Gong’s insights and reports, businesses can optimize how they configure and understand critical revenue data. For example: Configurable Forecast Boards will deliver increased flexibility and customizability for forecasting, directly pulling data from customer interactions. Account Boards will extend beyond sales reps to engage post-sales and account management teams with complete context, enabling them to manage renewals, expansions, and churn alongside the teams driving new business. The new Gong Revenue AI Operating System represents the next evolution of go-to-market execution—a single, trusted AI system that unifies teams, workflows, and insights to drive consistent revenue growth. Gong Orchestrate and the new capabilities within the Revenue AI OS are expected to be made available to customers over the coming months. To learn more about today’s news, read the blog. This press release contains forward-looking statements, including statements regarding product capabilities, features, and expected benefits. Actual results may differ materially due to various risks and uncertainties. Gong undertakes no obligation to update any forward-looking statements. For more information, please refer to Gong’s website and applicable terms of use. About Gong Gong uses AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph of customer interaction data, intelligent agents, and trusted applications, Gong helps more than 4,800 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. 1 Based on Gong capabilities that allow reps to increase deal velocity and win rates 2 Sales methodologies can be implemented in two weeks compared to 10 weeks without Gong 3 Based on the completeness and context of the Gong Revenue Graph and the insights it delivers 4 Compared to other revenue orchestration companies

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