Conference call transcription software: maximize revenue from every customer conversation
What is conference call transcription software?
Conference call transcription software automatically records and converts your meetings—phone, video, or web conferences—into accurate, searchable text. It’s more than a digital notepad. It’s a foundation for collaboration, compliance, and insight across your entire revenue organization.
Why do businesses use conference call transcription software? Three reasons stand out:
- Capture every detail: No more missed action items or forgotten commitments. Transcripts ensure nothing slips through the cracks.
- Drive productivity and alignment: Teams can review, share, and search conversations, making onboarding, coaching, and cross-functional work faster and more effective.
- Enable compliance and transparency: In regulated industries, accurate records are non-negotiable. Transcription software creates a verifiable audit trail for every customer interaction.
- Automated audio and video recording
- Real-time speech-to-text transcription
- Speaker identification and labeling
- Searchable transcript archives
- Integration with CRMs and productivity tools
- Sales and revenue teams: Capture every customer conversation, coach reps, and build a library of winning talk tracks.
- Customer success and support: Document customer needs, track follow-ups, and ensure consistent service.
- Legal and compliance: Maintain detailed records for audits, dispute resolution, and regulatory requirements.
- Training and enablement: Use real calls to onboard new hires, reinforce best practices, and accelerate ramp time.
See Gong in action
Conference call transcription software is now table stakes for organizations that want to move faster, reduce manual work, and make every conversation count. But there’s a big difference between basic transcription tools and solutions that actually drive revenue outcomes.
Why Gong takes a fundamentally different approach
While many transcription solutions stop at basic note-taking, Gong transforms every conversation into a strategic asset. Instead of just capturing words, Gong’s Revenue AI Platform analyzes, interprets, and connects every call to your pipeline, coaching, and forecasting workflows. The result? You get actionable insights, not just transcripts. It’s not about more data. It’s about more impact—at every level of your revenue team.
Why use Gong for conference call transcription software?
Gong isn’t just another transcription app. It’s your revenue team’s operating system for turning conversations into growth. With Gong, you can:
- Capture and transcribe every sales call, meeting, and customer conversation—automatically, in real time, and across more than 30 languages.
- Surface actionable insights from every interaction: talk ratios, objection handling, next steps, and deal risks are flagged for you.
- Build a searchable library of calls and transcripts, so best practices become standard practice for every rep.
- Integrate seamlessly with your CRM, email, and calendar tools—no more manual uploads or lost notes.
The experience is frictionless. Gong’s AI agents work in the background, joining calls, transcribing with 85–90 percent accuracy (outperforming most generic solutions), and pushing insights directly into your workflows. No toggling between apps. No missed details. Just clarity, speed, and confidence—every time you connect with a customer.
See Gong’s conference call transcription solution in action
What does this look like in practice? Here’s how revenue teams use Gong every day:
Every call is transcribed and analyzed, giving leaders a reality-based view of what’s really happening in deals—not just what’s logged in CRM.
Managers pinpoint exactly where reps excel or need support, using real conversations as training material.
New hires ramp faster by studying real calls and learning from top performers’ talk tracks.
Marketing, enablement, and customer success all access the same source of truth—so messaging, follow-up, and strategy stay in sync.
Why use Gong for conference call transcription software?
Gong automatically joins scheduled calls or records inbound/outbound phone conversations, with clear consent and privacy controls built in.
Every call is securely stored in the cloud, encrypted at rest and in transit, with customizable access permissions for compliance.
Gong’s AI transcribes the call in near real time, tagging key topics, action items, and risks.
All recordings and transcripts are indexed and made instantly searchable. You can filter by rep, account, deal stage, or keyword—so you always find what you need.
Insights from calls feed directly into your coaching, pipeline, and forecasting workflows—so you’re always working with the full truth, not just CRM notes.
More than conference call transcription software
More than conference call transcription software
Conference call transcription is just the beginning. Gong’s Revenue AI Platform connects every conversation to a unified data foundation, powering your entire revenue engine:
Unified data foundation
Gong captures and organizes 99 percent of customer interactions—calls, emails, meetings, and more—so you have a single source of truth.
AI-powered insights
Proprietary AI models, trained on billions of sales interactions, extract patterns, risks, and opportunities from every conversation.
Embedded AI agents
From AI Tasker to AI Deal Predictor, Gong’s agents automate manual work, guide next steps, and keep deals on track—right inside your daily workflows.
Enterprise-grade governance
Security, privacy, and compliance are built in, with customizable consent workflows and robust data controls.
How conference call transcription software powers Gong’s AI OS
Conference call transcription isn’t just a feature—it’s a core input for Gong’s Revenue AI Operating System. Here’s how it fuels your most critical revenue workflows:
Gong Engage: Personalize outreach and automate follow-up
Transcribed calls become the backbone of your engagement strategy. With Gong Engage, you can:
- Automatically trigger personalized follow-up emails based on real conversation context
- Identify buying signals and objections in calls to tailor outreach sequences
- Ensure every rep follows up on action items, with AI-driven reminders and templates
Gong Enable: Turn conversations into coaching and training assets
Every call transcript is a learning opportunity. Gong Enable lets you:
- Build a library of real-world calls for onboarding and continuous training
- Highlight top-performing talk tracks and objection handling for peer learning
- Use AI-powered scorecards to assess and coach reps on real conversations
Gong Forecast: Power pipeline predictions and deal risk assessment
Transcribed calls feed directly into Gong Forecast, giving you:
- Data-driven pipeline health based on actual buyer conversations—not just CRM fields
- Early warning signals for at-risk deals, flagged by AI
- More accurate, reality-based revenue forecasts that leadership can trust
When your conference calls are captured, analyzed, and connected across the revenue engine, you stop guessing—and start winning. That’s the strategic value of Gong’s AI OS.
See conference call transcription software in action
Monday.com: Aligning revenue teams around customers with Gong
Challenge: Monday.com’s revenue teams needed a way to capture every customer conversation, share best practices, and continuously improve their sales process. Manual note-taking led to missed details, inconsistent onboarding, and lost opportunities to coach reps at scale.
Solution: Monday.com implemented Gong’s conference call transcription software across their account management and sales enablement teams. Every call—whether with a prospect or existing customer—was automatically recorded, transcribed, and analyzed. Gong’s AI surfaced key moments, talk tracks, and action items, making it easy to build a searchable library of calls and share insights across teams.
Results:
- Created a culture of learning and process improvement, with every team member able to review and learn from real calls
- Accelerated onboarding and coaching by giving new hires access to top-performer talk tracks and real customer scenarios
- Improved alignment across sales, enablement, and leadership by providing a single source of truth for every customer interaction
"I cannot say enough about the undeniable value that Gong adds not only to my role in sales enablement, but to our entire client-facing organization as well."
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What our customers say
"Working with Gong lets us run a predictable revenue organization, reduce the number of tools in our tech stack, and save tons of time on forecasting."
"You really need to set your sales reps up for success…It's about ensuring that no rep is left behind and elevating everyone through the right management programs."
"It's given our sales team a level of consistency that we haven't had in the past, and has created much more impactful 1:1s for our leaders/reps."
"Gong helps us figure out which features and benefits are really going to drive increased client stickiness and expansion of opportunity."
"Working with Gong has made us better managers and better CSMs."
"The integration of Gong into our operations has directly transformed our company's people, deals, and market success. We're not just closing more deals and doing it faster; we're doing it with a deeper understanding of our clients and the competitive dynamics at play."
"Gong allows our leaders to coach more effectively. They don’t have to ask reps what happened last week. Instead, they use Gong’s deals board and AI-generated call summaries to immediately be ready for a productive conversation with any rep about any deal."
"Working with Gong lets us run a predictable revenue organization, reduce the number of tools in our tech stack, and save tons of time on forecasting."
"You really need to set your sales reps up for success…It's about ensuring that no rep is left behind and elevating everyone through the right management programs."
"It's given our sales team a level of consistency that we haven't had in the past, and has created much more impactful 1:1s for our leaders/reps."
"Gong helps us figure out which features and benefits are really going to drive increased client stickiness and expansion of opportunity."
"Working with Gong has made us better managers and better CSMs."
"The integration of Gong into our operations has directly transformed our company's people, deals, and market success. We're not just closing more deals and doing it faster; we're doing it with a deeper understanding of our clients and the competitive dynamics at play."
"Gong allows our leaders to coach more effectively. They don’t have to ask reps what happened last week. Instead, they use Gong’s deals board and AI-generated call summaries to immediately be ready for a productive conversation with any rep about any deal."
"Working with Gong lets us run a predictable revenue organization, reduce the number of tools in our tech stack, and save tons of time on forecasting."
"You really need to set your sales reps up for success…It's about ensuring that no rep is left behind and elevating everyone through the right management programs."
"It's given our sales team a level of consistency that we haven't had in the past, and has created much more impactful 1:1s for our leaders/reps."
"Gong helps us figure out which features and benefits are really going to drive increased client stickiness and expansion of opportunity."
"Working with Gong has made us better managers and better CSMs."
"The integration of Gong into our operations has directly transformed our company's people, deals, and market success. We're not just closing more deals and doing it faster; we're doing it with a deeper understanding of our clients and the competitive dynamics at play."
"Gong allows our leaders to coach more effectively. They don’t have to ask reps what happened last week. Instead, they use Gong’s deals board and AI-generated call summaries to immediately be ready for a productive conversation with any rep about any deal."
"Working with Gong lets us run a predictable revenue organization, reduce the number of tools in our tech stack, and save tons of time on forecasting."
"You really need to set your sales reps up for success…It's about ensuring that no rep is left behind and elevating everyone through the right management programs."
"It's given our sales team a level of consistency that we haven't had in the past, and has created much more impactful 1:1s for our leaders/reps."
"Gong helps us figure out which features and benefits are really going to drive increased client stickiness and expansion of opportunity."
"Working with Gong has made us better managers and better CSMs."
"The integration of Gong into our operations has directly transformed our company's people, deals, and market success. We're not just closing more deals and doing it faster; we're doing it with a deeper understanding of our clients and the competitive dynamics at play."
"Gong allows our leaders to coach more effectively. They don’t have to ask reps what happened last week. Instead, they use Gong’s deals board and AI-generated call summaries to immediately be ready for a productive conversation with any rep about any deal."
"Gong was able to help me increase my consult rate 3% in a matter of days."
"Gong saves us lots of time that used to be spent focusing on top-of-the-funnel activities. We’ve increased our pipeline feed by 300% using that time more productively. More deals are qualified, meaning we see the more predictable and repeatable revenue streams we’re striving for. I couldn’t live without Gong now."
"If you can use AI to supplement information gathering, writing emails, and coaching all at the same time, the boons for productivity are wild."
"Being able to nail those key messages at the right time and map that process in a repeatable way has led to giant growth in our pipeline."
"Gong Forecast creates ownership and accountability for every team member, and provides an opportunity to measure our results over time so we can make better predictions in the future. This complete transparency allows us to devote more time to deals that actually need our attention."
"Gong brings us sanity because we can see the data behind our actions. Gong is confidence. Gong is the ability to truly understand what’s going on inside customer conversations."
"Gong was able to help me increase my consult rate 3% in a matter of days."
"Gong saves us lots of time that used to be spent focusing on top-of-the-funnel activities. We’ve increased our pipeline feed by 300% using that time more productively. More deals are qualified, meaning we see the more predictable and repeatable revenue streams we’re striving for. I couldn’t live without Gong now."
"If you can use AI to supplement information gathering, writing emails, and coaching all at the same time, the boons for productivity are wild."
"Being able to nail those key messages at the right time and map that process in a repeatable way has led to giant growth in our pipeline."
"Gong Forecast creates ownership and accountability for every team member, and provides an opportunity to measure our results over time so we can make better predictions in the future. This complete transparency allows us to devote more time to deals that actually need our attention."
"Gong brings us sanity because we can see the data behind our actions. Gong is confidence. Gong is the ability to truly understand what’s going on inside customer conversations."
"Gong was able to help me increase my consult rate 3% in a matter of days."
"Gong saves us lots of time that used to be spent focusing on top-of-the-funnel activities. We’ve increased our pipeline feed by 300% using that time more productively. More deals are qualified, meaning we see the more predictable and repeatable revenue streams we’re striving for. I couldn’t live without Gong now."
"If you can use AI to supplement information gathering, writing emails, and coaching all at the same time, the boons for productivity are wild."
"Being able to nail those key messages at the right time and map that process in a repeatable way has led to giant growth in our pipeline."
"Gong Forecast creates ownership and accountability for every team member, and provides an opportunity to measure our results over time so we can make better predictions in the future. This complete transparency allows us to devote more time to deals that actually need our attention."
"Gong brings us sanity because we can see the data behind our actions. Gong is confidence. Gong is the ability to truly understand what’s going on inside customer conversations."
"Gong was able to help me increase my consult rate 3% in a matter of days."
"Gong saves us lots of time that used to be spent focusing on top-of-the-funnel activities. We’ve increased our pipeline feed by 300% using that time more productively. More deals are qualified, meaning we see the more predictable and repeatable revenue streams we’re striving for. I couldn’t live without Gong now."
"If you can use AI to supplement information gathering, writing emails, and coaching all at the same time, the boons for productivity are wild."
"Being able to nail those key messages at the right time and map that process in a repeatable way has led to giant growth in our pipeline."
"Gong Forecast creates ownership and accountability for every team member, and provides an opportunity to measure our results over time so we can make better predictions in the future. This complete transparency allows us to devote more time to deals that actually need our attention."
"Gong brings us sanity because we can see the data behind our actions. Gong is confidence. Gong is the ability to truly understand what’s going on inside customer conversations."
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Ready to turn every conversation into revenue?
See how Gong’s conference call transcription software and Revenue AI Platform can help you:
- Capture every customer conversation—automatically, in real time, and across your entire team
- Surface actionable insights to drive pipeline, coaching, and forecasting
- Build a unified, searchable library of calls for onboarding, compliance, and continuous improvement
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