Call transcription software: Turn every conversation into a revenue generating input
What is call transcription software?
Call transcription software automatically converts spoken conversations from phone calls, web conferences, and virtual meetings into accurate, searchable text. It’s more than just a digital notepad—it’s a foundational technology that helps sales, customer success, and enablement teams capture every word, every nuance, and every insight from their most important interactions.
Why do businesses use call transcription software? Three reasons stand out:
- Capture the full truth of every conversation: Manual note-taking is error-prone and distracting. Automated transcription ensures nothing gets lost, so teams can focus on the customer, not their keyboards.
- Unlock searchable, shareable knowledge: Transcripts make it easy to find key moments, share best practices, and onboard new team members faster. No more digging through old notes or relying on memory.
- Drive data-driven coaching and compliance: With a complete record of every call, managers can coach more effectively, spot risks, and ensure regulatory requirements are met—without extra admin work.
- Automatic recording and transcription of calls and meetings
- Speaker identification and separation
- Searchable transcript archives
- Integration with CRM and sales enablement platforms
- Real-time or near real-time delivery of transcripts
- Sales call analysis: Review and coach on discovery, objection handling, and closing techniques.
- Onboarding and training: Build a library of real calls for ramping new reps and sharing winning plays.
- Compliance and audit trails: Maintain accurate records for regulated industries or high-stakes deals.
- Cross-team alignment: Share customer insights across sales, marketing, product, and customer success to drive better outcomes.
See Gong in action
Call transcription software is now a must-have for any revenue team that wants to move fast, learn from every interaction, and never miss a critical detail. But not all solutions are created equal. While many offer basic recording and transcription, few deliver the actionable insights and seamless workflows that high-performing teams demand.
Why Gong takes a fundamentally different approach
While many call transcription tools stop at basic speech-to-text, Gong transforms every conversation into a strategic asset. Instead of just capturing words, Gong’s Revenue AI analyzes every call for deal risk, coaching opportunities, and buyer signals—turning raw transcripts into real revenue impact. It’s not just about remembering what was said. It’s about knowing what to do next.
Why use Gong for call transcription software?
Gong’s call transcription solution is built for ambitious revenue teams who want more than just a record of their calls. With Gong, you capture the full voice of the customer, surface actionable insights, and drive outcomes that move the needle—every single day.
With Gong, you can:
- Automatically record, transcribe, and analyze every call—no manual effort required
- Search, share, and review calls to accelerate onboarding and replicate top-performer behaviors
- Integrate call insights directly into your CRM and sales workflows for a single source of truth
- Identify deal risks, coaching moments, and next steps with AI-powered recommendations
The experience is seamless. Gong connects to your calendar and conferencing tools, joins calls automatically, and delivers transcripts within minutes. AI models trained on billions of sales interactions ensure high accuracy—even in complex, multi-speaker conversations. And with dozens of integrations, Gong fits right into your existing tech stack—no toggling, no extra admin, just clarity and action.
See Gong’s call transcription solution in action
Again and again, it comes down to the same thing: When you have the full truth of every conversation, you can move faster, coach smarter, and win more. What does this look like in practice? Here’s how revenue teams use Gong every day.
New reps ramp faster by listening to real calls and learning from proven talk tracks.
Managers pinpoint exactly where deals stall and deliver targeted feedback based on real conversations—not guesswork.
AI highlights stalled deals, missed next steps, or buyer objections so teams can intervene before it’s too late.
Marketing, product, and customer success get direct access to the voice of the customer, fueling better messaging and product decisions.
How does Gong’s call transcription system work?
No more manual uploads. No more missed details. Just actionable intelligence, delivered where you work. Here’s what happens behind the scenes:
Gong automatically joins scheduled calls or records inbound/outbound phone conversations, with clear consent and privacy controls built in.
Every call is securely stored in the cloud, encrypted at rest and in transit, with customizable access permissions for compliance.
Gong’s AI transcribes the call in near real time, tagging key topics, action items, and risks.
All recordings and transcripts are indexed and made instantly searchable. You can filter by rep, account, deal stage, or keyword—so you always find what you need.
Insights from calls feed directly into your coaching, pipeline, and forecasting workflows—so you’re always working with the full truth, not just CRM notes.
More than call transcription software
Call transcription is just the beginning. Gong’s Revenue AI Platform unifies every customer interaction—calls, emails, meetings, and more—into a single, AI-powered system of action. Here’s how it all connects:
When you combine call transcription with Gong’s broader Revenue AI vision, you don’t just remember what was said. You drive what happens next.
Unified data foundation
Capture 99% of customer interactions across channels, creating a holistic view of every account and opportunity.
AI-powered insights
Purpose-built models surface deal risks, coaching moments, and pipeline trends—so you know where to focus.
Embedded AI agents
Automate manual tasks, generate follow-up emails, and guide reps with next-best actions—right inside your daily workflows.
Enterprise-grade governance
Security, privacy, and compliance are built in, so you can scale with confidence.
How call transcription software powers Gong’s AI OS
Call transcription isn’t just a feature—it’s the engine that fuels every workflow in Gong’s AI Operating System. Here’s how it powers each core solution:
Gong Engage: Personalize outreach and automate follow-ups
Every transcribed call becomes a source of truth for engagement. Gong Engage uses call data to:
- Personalize outreach based on real buyer pain points and objections
- Trigger automated follow-ups with accurate context and next steps
- Orchestrate multi-channel sequences that reflect the actual voice of the customer
You’ll never send a generic follow-up again. Every touch is grounded in what really matters to your buyers.
Gong Enable: Turn calls into coaching and training assets
Transcripts and call recordings are the backbone of effective enablement. With Gong Enable, you can:
- Build a searchable library of real calls for onboarding and continuous training
- Identify winning talk tracks and replicate them across the team
- Deliver targeted coaching based on actual conversations—not just metrics
Your reps learn from the best, every day, accelerating ramp time and raising the bar for everyone.
Gong Forecast: Fuel pipeline predictions and deal risk assessment
Call transcription data feeds directly into Gong Forecast, powering:
- More accurate pipeline predictions based on real buyer signals and deal activity
- Early risk detection—flagging deals that are stalling, losing momentum, or missing key steps
- Data-driven forecast calls, grounded in the reality of what’s actually happening in the field
No more forecasting on hope. You get clarity, precision, and confidence—every quarter.
Together, these solutions turn every conversation into a strategic advantage, driving productivity, predictability, and growth across your entire revenue organization.
See call transcription software in action
Monday.com: Aligning revenue teams around customers with Gong
Challenge: Monday.com’s revenue teams needed a way to capture every customer conversation, share insights across sales and customer success, and continuously improve their approach. Manual note-taking and fragmented call records made it hard to coach reps, spot trends, or align teams around the buyer’s needs.
Solution: Monday.com implemented Gong’s call transcription software to automatically record and transcribe every call, making conversations searchable and shareable across the organization. AI-powered analysis surfaced key topics, talk ratios, and coaching opportunities, while integrations with their CRM and enablement tools ensured insights were always at their fingertips.
Results:
- Built a culture of learning and continuous improvement—reps and managers review calls, share best practices, and coach in real time
- Improved alignment across sales, customer success, and enablement by giving everyone access to the full voice of the customer
- Accelerated onboarding and ramp time for new reps by providing a library of real calls and proven talk tracks
"I cannot say enough about the undeniable value that Gong adds not only to my role in sales enablement, but to our entire client-facing organization as well."
Stop losing winnable deals
Boost win rates, increase average deal size, and increase revenue per rep with Gong, the #1 revenue AI platform.
What our customers say
"Working with Gong lets us run a predictable revenue organization, reduce the number of tools in our tech stack, and save tons of time on forecasting."
"You really need to set your sales reps up for success…It's about ensuring that no rep is left behind and elevating everyone through the right management programs."
"It's given our sales team a level of consistency that we haven't had in the past, and has created much more impactful 1:1s for our leaders/reps."
"Gong helps us figure out which features and benefits are really going to drive increased client stickiness and expansion of opportunity."
"Working with Gong has made us better managers and better CSMs."
"The integration of Gong into our operations has directly transformed our company's people, deals, and market success. We're not just closing more deals and doing it faster; we're doing it with a deeper understanding of our clients and the competitive dynamics at play."
"Gong allows our leaders to coach more effectively. They don’t have to ask reps what happened last week. Instead, they use Gong’s deals board and AI-generated call summaries to immediately be ready for a productive conversation with any rep about any deal."
"Working with Gong lets us run a predictable revenue organization, reduce the number of tools in our tech stack, and save tons of time on forecasting."
"You really need to set your sales reps up for success…It's about ensuring that no rep is left behind and elevating everyone through the right management programs."
"It's given our sales team a level of consistency that we haven't had in the past, and has created much more impactful 1:1s for our leaders/reps."
"Gong helps us figure out which features and benefits are really going to drive increased client stickiness and expansion of opportunity."
"Working with Gong has made us better managers and better CSMs."
"The integration of Gong into our operations has directly transformed our company's people, deals, and market success. We're not just closing more deals and doing it faster; we're doing it with a deeper understanding of our clients and the competitive dynamics at play."
"Gong allows our leaders to coach more effectively. They don’t have to ask reps what happened last week. Instead, they use Gong’s deals board and AI-generated call summaries to immediately be ready for a productive conversation with any rep about any deal."
"Working with Gong lets us run a predictable revenue organization, reduce the number of tools in our tech stack, and save tons of time on forecasting."
"You really need to set your sales reps up for success…It's about ensuring that no rep is left behind and elevating everyone through the right management programs."
"It's given our sales team a level of consistency that we haven't had in the past, and has created much more impactful 1:1s for our leaders/reps."
"Gong helps us figure out which features and benefits are really going to drive increased client stickiness and expansion of opportunity."
"Working with Gong has made us better managers and better CSMs."
"The integration of Gong into our operations has directly transformed our company's people, deals, and market success. We're not just closing more deals and doing it faster; we're doing it with a deeper understanding of our clients and the competitive dynamics at play."
"Gong allows our leaders to coach more effectively. They don’t have to ask reps what happened last week. Instead, they use Gong’s deals board and AI-generated call summaries to immediately be ready for a productive conversation with any rep about any deal."
"Working with Gong lets us run a predictable revenue organization, reduce the number of tools in our tech stack, and save tons of time on forecasting."
"You really need to set your sales reps up for success…It's about ensuring that no rep is left behind and elevating everyone through the right management programs."
"It's given our sales team a level of consistency that we haven't had in the past, and has created much more impactful 1:1s for our leaders/reps."
"Gong helps us figure out which features and benefits are really going to drive increased client stickiness and expansion of opportunity."
"Working with Gong has made us better managers and better CSMs."
"The integration of Gong into our operations has directly transformed our company's people, deals, and market success. We're not just closing more deals and doing it faster; we're doing it with a deeper understanding of our clients and the competitive dynamics at play."
"Gong allows our leaders to coach more effectively. They don’t have to ask reps what happened last week. Instead, they use Gong’s deals board and AI-generated call summaries to immediately be ready for a productive conversation with any rep about any deal."
"Gong was able to help me increase my consult rate 3% in a matter of days."
"Gong saves us lots of time that used to be spent focusing on top-of-the-funnel activities. We’ve increased our pipeline feed by 300% using that time more productively. More deals are qualified, meaning we see the more predictable and repeatable revenue streams we’re striving for. I couldn’t live without Gong now."
"If you can use AI to supplement information gathering, writing emails, and coaching all at the same time, the boons for productivity are wild."
"Being able to nail those key messages at the right time and map that process in a repeatable way has led to giant growth in our pipeline."
"Gong Forecast creates ownership and accountability for every team member, and provides an opportunity to measure our results over time so we can make better predictions in the future. This complete transparency allows us to devote more time to deals that actually need our attention."
"Gong brings us sanity because we can see the data behind our actions. Gong is confidence. Gong is the ability to truly understand what’s going on inside customer conversations."
"Gong was able to help me increase my consult rate 3% in a matter of days."
"Gong saves us lots of time that used to be spent focusing on top-of-the-funnel activities. We’ve increased our pipeline feed by 300% using that time more productively. More deals are qualified, meaning we see the more predictable and repeatable revenue streams we’re striving for. I couldn’t live without Gong now."
"If you can use AI to supplement information gathering, writing emails, and coaching all at the same time, the boons for productivity are wild."
"Being able to nail those key messages at the right time and map that process in a repeatable way has led to giant growth in our pipeline."
"Gong Forecast creates ownership and accountability for every team member, and provides an opportunity to measure our results over time so we can make better predictions in the future. This complete transparency allows us to devote more time to deals that actually need our attention."
"Gong brings us sanity because we can see the data behind our actions. Gong is confidence. Gong is the ability to truly understand what’s going on inside customer conversations."
"Gong was able to help me increase my consult rate 3% in a matter of days."
"Gong saves us lots of time that used to be spent focusing on top-of-the-funnel activities. We’ve increased our pipeline feed by 300% using that time more productively. More deals are qualified, meaning we see the more predictable and repeatable revenue streams we’re striving for. I couldn’t live without Gong now."
"If you can use AI to supplement information gathering, writing emails, and coaching all at the same time, the boons for productivity are wild."
"Being able to nail those key messages at the right time and map that process in a repeatable way has led to giant growth in our pipeline."
"Gong Forecast creates ownership and accountability for every team member, and provides an opportunity to measure our results over time so we can make better predictions in the future. This complete transparency allows us to devote more time to deals that actually need our attention."
"Gong brings us sanity because we can see the data behind our actions. Gong is confidence. Gong is the ability to truly understand what’s going on inside customer conversations."
"Gong was able to help me increase my consult rate 3% in a matter of days."
"Gong saves us lots of time that used to be spent focusing on top-of-the-funnel activities. We’ve increased our pipeline feed by 300% using that time more productively. More deals are qualified, meaning we see the more predictable and repeatable revenue streams we’re striving for. I couldn’t live without Gong now."
"If you can use AI to supplement information gathering, writing emails, and coaching all at the same time, the boons for productivity are wild."
"Being able to nail those key messages at the right time and map that process in a repeatable way has led to giant growth in our pipeline."
"Gong Forecast creates ownership and accountability for every team member, and provides an opportunity to measure our results over time so we can make better predictions in the future. This complete transparency allows us to devote more time to deals that actually need our attention."
"Gong brings us sanity because we can see the data behind our actions. Gong is confidence. Gong is the ability to truly understand what’s going on inside customer conversations."
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Ready to turn every conversation into revenue?
See how Gong’s call transcription software and Revenue AI Platform can help you:
- Capture every customer interaction and never miss a detail
- Coach reps, spot risks, and drive pipeline with AI-powered insights
- Align your entire revenue team around the real voice of the customer
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