Unlock every revenue moment with Gong call recording software
What is call recording software? An essential guide for revenue teams
Call recording software is a technology solution that automatically captures, stores, and organizes voice conversations—whether over the phone, web conference, or VoIP. It creates a searchable archive of every customer interaction, making it possible to revisit, analyze, and learn from every call.
Why do businesses use call recording software? Three reasons stand out:
- Capture critical customer insights: Calls are where deals are won or lost. Recording ensures no detail slips through the cracks.
- Drive coaching and compliance: Managers use recordings to coach reps, ensure best practices, and meet regulatory requirements.
- Build a knowledge base: Teams can reference past calls to ramp new hires, align messaging, and accelerate onboarding.
- Automatic recording of inbound and outbound calls (phone, VoIP, web conferencing)
- Secure, cloud-based storage with customizable retention policies
- Searchable transcripts and keyword spotting
- Role-based access controls and audit trails
- Integration with CRM and sales engagement platforms
- Sales coaching: Managers review calls to pinpoint coaching opportunities and replicate winning behaviors.
- Onboarding: New reps ramp faster by listening to real calls from top performers.
- Compliance: Organizations in regulated industries capture call records for audit and legal requirements.
- Deal intelligence: Revenue teams analyze calls to identify risks, competitor mentions, and buying signals.
See Gong in action
In this self-guided tour, discover key features that sales teams and leaders love.
Why Gong takes a fundamentally different approach
While many call recording solutions offer basic capture and playback, Gong goes further. We believe the real value isn’t just in recording calls—it’s in turning every conversation into actionable revenue intelligence. Gong’s AI operating system doesn’t just store calls. It transforms them into insights, automations, and next-best actions that drive productivity, predictability, and growth.
Why use Gong for call recording software?
Most call recording tools stop at archiving. Gong turns every call into a competitive advantage. With Gong, you can:
- Capture every customer conversation—across phone, video, and web—automatically, with zero manual effort
- Search, filter, and analyze calls by topic, deal stage, competitor mention, or rep
- Surface deal risks, pipeline gaps, and coaching moments with AI-powered insights
- Integrate seamlessly with your CRM, sales engagement, and enablement workflows
You get more than just a library of calls. You get a unified, AI-driven platform that connects every conversation to pipeline, coaching, and forecasting. It’s easy to use, secure, and scales across teams—sales, customer success, enablement, and beyond. And with Gong’s domain-specific AI, you see exactly what’s working, what’s not, and what to do next.
See Gong’s call recording solution in action
What does this look like in practice? Here’s how revenue teams use Gong every day:
Identify the talk tracks, objection handling, and deal strategies that separate the best from the rest.
New hires listen to curated call libraries, ramping in half the time with real-world examples.
AI flags stalled deals, competitor mentions, and missing stakeholders—so you can intervene before it’s too late.
Managers use call data to coach reps on real conversations, not just gut feel.
How does Gong’s call recording system work?
Gong automatically joins scheduled calls or records inbound/outbound phone conversations, with clear consent and privacy controls built in.
Every call is securely stored in the cloud, encrypted at rest and in transit, with customizable access permissions for compliance.
Gong’s AI transcribes the call in near real time, tagging key topics, action items, and risks.
All recordings and transcripts are indexed and made instantly searchable. You can filter by rep, account, deal stage, or keyword—so you always find what you need.
Insights from calls feed directly into your coaching, pipeline, and forecasting workflows—so you’re always working with the full truth, not just CRM notes.
More than call recording software
Call recording is just the starting point. Gong’s vision is bigger: to power your entire revenue engine with AI-driven insights and automation.
Unified data foundation
Gong captures 99% of customer interactions—calls, emails, meetings, and more—so you never miss a signal.
AI-powered insights
Purpose-built AI models analyze every conversation, surfacing patterns, risks, and opportunities you’d otherwise miss.
Embedded AI agents
From AI Tasker to AI Briefer, Gong’s agents automate manual work, recommend next steps, and keep deals on track.
Enterprise-grade governance
Security, privacy, and compliance are built in—trusted by 4,500+ organizations in regulated industries.
How call recording software powers Gong’s AI OS
Call recording isn’t just a feature—it’s the data backbone for Gong’s Revenue AI Operating System. Here’s how it fuels our core solutions:
Gong Engage: Personalize outreach and automate follow-ups
Call recordings feed directly into Gong Engage, enabling:
- Hyper-personalized email and message generation based on real customer conversations
- Automated follow-ups triggered by call outcomes, next steps, or buying signals
- Seamless handoffs between reps, with full call context and AI-generated briefs
Gong Enable: Transform calls into coaching and training assets
Every recorded call becomes a learning opportunity:
- Curate libraries of best-in-class calls for onboarding and ongoing training
- Use AI to identify coaching moments and skill gaps for each rep
- Track adoption of sales methodologies (like MEDDICC) and reinforce winning behaviors
Gong Forecast: Power pipeline predictions and deal risk assessment
Call data is the foundation for accurate forecasting:
- AI analyzes call content to predict deal health, close likelihood, and pipeline gaps
- Real-time alerts for at-risk deals, missing stakeholders, or stalled opportunities
- Forecasts grounded in reality—not just CRM data or rep opinions
Call recording isn’t just about compliance or playback. It’s the engine that drives clarity, alignment, and growth across your entire revenue team.
See call recording software in action
ComplyAdvantage: Cut ramp time by 50% with Gong
Challenge: ComplyAdvantage needed to ramp new hires efficiently while scaling rapidly. With over 60 sales enablement tools in play, their RevOps team struggled to keep processes tight and ensure every rep had access to the knowledge and coaching needed to succeed. Initially, Gong was seen as “just call recording software”—useful, but not essential.
Solution: After a deep dive with Gong’s customer success team, ComplyAdvantage realized Gong was much more than a recording tool. By leveraging Gong’s full platform, they:
- Rolled out Gong across sales, customer success, and product teams
- Built curated call libraries for onboarding and peer learning
- Used AI-powered trackers and filters to monitor adoption of new sales methodologies (like MEDDICC)
- Automated coaching workflows and surfaced real-time deal intelligence
Results:
- Decreased new rep ramp time by 50%—new hires now ramp in half the time, with confidence and real-world context
- Increased Gong adoption by 20% across the company, now used by 6+ teams
- Boosted use of qualification-specific language from 2% to 17% in calls, driving better pipeline quality
- Passed rigorous InfoSec and GDPR compliance reviews, with opt-out controls built into every call
"Not just call recording software. Being able to unpack the data — to see the science behind each and every interaction — I was sold on Gong."
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What our customers say
"Working with Gong lets us run a predictable revenue organization, reduce the number of tools in our tech stack, and save tons of time on forecasting."
"You really need to set your sales reps up for success…It's about ensuring that no rep is left behind and elevating everyone through the right management programs."
"It's given our sales team a level of consistency that we haven't had in the past, and has created much more impactful 1:1s for our leaders/reps."
"Gong helps us figure out which features and benefits are really going to drive increased client stickiness and expansion of opportunity."
"Working with Gong has made us better managers and better CSMs."
"The integration of Gong into our operations has directly transformed our company's people, deals, and market success. We're not just closing more deals and doing it faster; we're doing it with a deeper understanding of our clients and the competitive dynamics at play."
"Gong allows our leaders to coach more effectively. They don’t have to ask reps what happened last week. Instead, they use Gong’s deals board and AI-generated call summaries to immediately be ready for a productive conversation with any rep about any deal."
"Working with Gong lets us run a predictable revenue organization, reduce the number of tools in our tech stack, and save tons of time on forecasting."
"You really need to set your sales reps up for success…It's about ensuring that no rep is left behind and elevating everyone through the right management programs."
"It's given our sales team a level of consistency that we haven't had in the past, and has created much more impactful 1:1s for our leaders/reps."
"Gong helps us figure out which features and benefits are really going to drive increased client stickiness and expansion of opportunity."
"Working with Gong has made us better managers and better CSMs."
"The integration of Gong into our operations has directly transformed our company's people, deals, and market success. We're not just closing more deals and doing it faster; we're doing it with a deeper understanding of our clients and the competitive dynamics at play."
"Gong allows our leaders to coach more effectively. They don’t have to ask reps what happened last week. Instead, they use Gong’s deals board and AI-generated call summaries to immediately be ready for a productive conversation with any rep about any deal."
"Working with Gong lets us run a predictable revenue organization, reduce the number of tools in our tech stack, and save tons of time on forecasting."
"You really need to set your sales reps up for success…It's about ensuring that no rep is left behind and elevating everyone through the right management programs."
"It's given our sales team a level of consistency that we haven't had in the past, and has created much more impactful 1:1s for our leaders/reps."
"Gong helps us figure out which features and benefits are really going to drive increased client stickiness and expansion of opportunity."
"Working with Gong has made us better managers and better CSMs."
"The integration of Gong into our operations has directly transformed our company's people, deals, and market success. We're not just closing more deals and doing it faster; we're doing it with a deeper understanding of our clients and the competitive dynamics at play."
"Gong allows our leaders to coach more effectively. They don’t have to ask reps what happened last week. Instead, they use Gong’s deals board and AI-generated call summaries to immediately be ready for a productive conversation with any rep about any deal."
"Working with Gong lets us run a predictable revenue organization, reduce the number of tools in our tech stack, and save tons of time on forecasting."
"You really need to set your sales reps up for success…It's about ensuring that no rep is left behind and elevating everyone through the right management programs."
"It's given our sales team a level of consistency that we haven't had in the past, and has created much more impactful 1:1s for our leaders/reps."
"Gong helps us figure out which features and benefits are really going to drive increased client stickiness and expansion of opportunity."
"Working with Gong has made us better managers and better CSMs."
"The integration of Gong into our operations has directly transformed our company's people, deals, and market success. We're not just closing more deals and doing it faster; we're doing it with a deeper understanding of our clients and the competitive dynamics at play."
"Gong allows our leaders to coach more effectively. They don’t have to ask reps what happened last week. Instead, they use Gong’s deals board and AI-generated call summaries to immediately be ready for a productive conversation with any rep about any deal."
"Gong was able to help me increase my consult rate 3% in a matter of days."
"Gong saves us lots of time that used to be spent focusing on top-of-the-funnel activities. We’ve increased our pipeline feed by 300% using that time more productively. More deals are qualified, meaning we see the more predictable and repeatable revenue streams we’re striving for. I couldn’t live without Gong now."
"If you can use AI to supplement information gathering, writing emails, and coaching all at the same time, the boons for productivity are wild."
"Being able to nail those key messages at the right time and map that process in a repeatable way has led to giant growth in our pipeline."
"Gong Forecast creates ownership and accountability for every team member, and provides an opportunity to measure our results over time so we can make better predictions in the future. This complete transparency allows us to devote more time to deals that actually need our attention."
"Gong brings us sanity because we can see the data behind our actions. Gong is confidence. Gong is the ability to truly understand what’s going on inside customer conversations."
"Gong was able to help me increase my consult rate 3% in a matter of days."
"Gong saves us lots of time that used to be spent focusing on top-of-the-funnel activities. We’ve increased our pipeline feed by 300% using that time more productively. More deals are qualified, meaning we see the more predictable and repeatable revenue streams we’re striving for. I couldn’t live without Gong now."
"If you can use AI to supplement information gathering, writing emails, and coaching all at the same time, the boons for productivity are wild."
"Being able to nail those key messages at the right time and map that process in a repeatable way has led to giant growth in our pipeline."
"Gong Forecast creates ownership and accountability for every team member, and provides an opportunity to measure our results over time so we can make better predictions in the future. This complete transparency allows us to devote more time to deals that actually need our attention."
"Gong brings us sanity because we can see the data behind our actions. Gong is confidence. Gong is the ability to truly understand what’s going on inside customer conversations."
"Gong was able to help me increase my consult rate 3% in a matter of days."
"Gong saves us lots of time that used to be spent focusing on top-of-the-funnel activities. We’ve increased our pipeline feed by 300% using that time more productively. More deals are qualified, meaning we see the more predictable and repeatable revenue streams we’re striving for. I couldn’t live without Gong now."
"If you can use AI to supplement information gathering, writing emails, and coaching all at the same time, the boons for productivity are wild."
"Being able to nail those key messages at the right time and map that process in a repeatable way has led to giant growth in our pipeline."
"Gong Forecast creates ownership and accountability for every team member, and provides an opportunity to measure our results over time so we can make better predictions in the future. This complete transparency allows us to devote more time to deals that actually need our attention."
"Gong brings us sanity because we can see the data behind our actions. Gong is confidence. Gong is the ability to truly understand what’s going on inside customer conversations."
"Gong was able to help me increase my consult rate 3% in a matter of days."
"Gong saves us lots of time that used to be spent focusing on top-of-the-funnel activities. We’ve increased our pipeline feed by 300% using that time more productively. More deals are qualified, meaning we see the more predictable and repeatable revenue streams we’re striving for. I couldn’t live without Gong now."
"If you can use AI to supplement information gathering, writing emails, and coaching all at the same time, the boons for productivity are wild."
"Being able to nail those key messages at the right time and map that process in a repeatable way has led to giant growth in our pipeline."
"Gong Forecast creates ownership and accountability for every team member, and provides an opportunity to measure our results over time so we can make better predictions in the future. This complete transparency allows us to devote more time to deals that actually need our attention."
"Gong brings us sanity because we can see the data behind our actions. Gong is confidence. Gong is the ability to truly understand what’s going on inside customer conversations."
Trusted by 5000+ customers
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FAQ
Frequently asked questions about call recording software
Ready to turn every conversation into revenue?
See how Gong’s call recording software and Revenue AI Platform can help you:
- Capture every customer interaction and never miss a signal
- Coach reps with real data and accelerate onboarding
- Drive predictable, data-backed growth across your revenue team
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