Record every RingCentral call. Turn conversations into revenue
What is RingCentral call recording software? An essential guide for revenue teams
Call recording software for RingCentral automatically captures, stores, and transcribes conversations between your teams and customers—across phone, video, and web conferencing platforms. It’s more than a digital tape recorder. Today’s solutions use AI to analyze every call, surface insights, and help teams improve performance at scale.
Why do businesses use call recording software? Three reasons stand out:
- Accurate records: No more missed details or fuzzy memories. Every conversation is captured and searchable.
- Coaching and compliance: Managers can review calls for training, quality, or regulatory requirements—without shadowing every meeting.
- Data-driven decisions: AI-powered analysis reveals what works, what doesn’t, and where deals are won or lost.
- Automatic call capture (across phone, video, and web conferencing)
- Secure cloud storage and role-based access
- AI-powered transcription and keyword search
- Analytics dashboards and reporting
- Integration with CRM, dialers, and collaboration tools
- Sales coaching: Reviewing rep calls to identify strengths, weaknesses, and best practices.
- Compliance and risk management: Ensuring conversations meet industry regulations and internal standards.
- Customer experience improvement: Analyzing customer interactions for recurring issues and feedback.
- Onboarding and training: Building a library of real calls for faster, more effective ramp-up.
See Gong in action
Call recording software is now a must-have for revenue organizations using RingCentral—especially those with distributed teams, complex sales cycles, or a focus on continuous improvement. Whether you’re in SaaS, financial services, or any industry where conversations drive business, these solutions unlock a new level of visibility and performance.
Why Gong takes a fundamentally different approach
While many call recording solutions stop at basic capture and storage, Gong transforms every RingCentral call into a strategic asset. Instead of just archiving conversations, Gong’s Revenue AI analyzes every word, surfaces actionable insights, and orchestrates next steps—so your team doesn’t just listen, but learns and wins.
Why use Gong for call recording with RingCentral?
Gong’s direct integration with RingCentral means every call is automatically recorded, transcribed, and analyzed—no extra steps, no manual uploads. But it’s what happens after the call that sets Gong apart.
With Gong, you can:
- Capture every RingCentral call—audio, video, and screen share—without missing a moment
- Instantly transcribe and make every conversation searchable by keyword, topic, or participant
- Surface AI-driven insights on talk ratios, objection handling, and deal risks
- Build a living library of best-practice calls for onboarding, coaching, and continuous improvement
The experience is seamless. Connect Gong to RingCentral in minutes. Calls are captured automatically, transcribed with industry-leading accuracy, and analyzed by domain-specific AI models trained on billions of sales interactions. Insights appear where you work—no toggling, no IT headaches. And with enterprise-grade security, you control who sees what, every step of the way.
See Gong’s RingCentral call recording solution in action
What does this look like in practice? Here’s how revenue teams use Gong every day:
Every RingCentral call is recorded and transcribed—so reps can focus on the buyer, not on taking notes.
Managers review real calls, give targeted feedback, and compare rep performance to top sellers—all from a single dashboard.
New hires ramp faster by listening to a curated library of winning calls, objections, and customer stories.
AI surfaces warning signs—like stalled deals, competitor mentions, or missing next steps—so you can intervene before it’s too late.
How does Gong’s RingCentral call recording system work?
Here’s what happens behind the scenes. No manual uploads. No missed recordings. Just actionable intelligence from every RingCentral conversation.
Gong connects to your team’s RingCentral and calendar platforms (G Suite or Office 365) to identify scheduled calls.
When a RingCentral call starts, Gong automatically joins as a silent participant—capturing audio, video, and screen share.
The call is securely stored in Gong’s cloud, instantly transcribed, and indexed for search.
Gong’s Revenue AI analyzes the conversation—identifying key topics, talk ratios, objections, and next steps.
Insights, coaching recommendations, and action items are delivered to reps and managers—so every call drives improvement.
More than call recording
Call recording is just the beginning. Gong’s solution is part of a broader Revenue AI vision—one that unifies data, AI, and workflows across your entire revenue engine.
Unified data foundation
Gong captures 99% of customer interaction data—across calls, emails, meetings, and CRM—so you get the full picture, not just fragments.
AI-powered insights
Proprietary models trained on billions of sales conversations deliver context, predictions, and recommendations you can trust.
Embedded AI agents
From AI Tasker (next best actions) to AI Briefer (deal summaries), Gong’s agents work alongside your team to automate, guide, and accelerate outcomes.
Enterprise-grade governance
Security, privacy, and compliance are built in—so you control access, retention, and data use at every level.
How RingCentral call recording powers Gong’s AI OS
Every RingCentral call you record with Gong becomes a building block for smarter, more connected revenue workflows. Here’s how it powers each core solution:
Gong Engage: Fuel personalized outreach and follow-up
Call recordings feed directly into Engage, enabling:
- AI-driven follow-up emails tailored to real customer pain points
- Automated reminders for next steps based on conversation context
- Seamless handoffs between reps, with full call history and insights
Gong Enable: Transform calls into coaching and training assets
Your call library becomes a goldmine for enablement:
- Curate best-practice calls for onboarding and ongoing training
- Use AI Call Reviewer to highlight coaching moments and skill gaps
- Build data-backed battle cards and objection-handling guides
Gong Forecast: Drive accurate pipeline predictions and risk assessment
Every recorded call adds predictive power to your forecasts:
- AI Deal Predictor scores deal health based on real conversation signals
- Identify at-risk opportunities before they slip through the cracks
- Improve forecast accuracy with data from every RingCentral interaction
Together, these workflows turn every call into a competitive advantage—fueling engagement, enablement, and forecasting with real, actionable data.
See call recording in action
Monday.com: Building a culture of learning and revenue growth
Challenge: Monday.com’s revenue teams needed a way to capture, analyze, and learn from every customer conversation—across a fast-growing, distributed sales force. Manual note-taking led to missed details, inconsistent coaching, and slow onboarding for new reps.
Solution: Monday.com integrated Gong with RingCentral, automatically recording every call, transcribing conversations, and building a searchable library of real customer interactions. Sales enablement leaders used Gong’s AI-driven insights to identify best practices, coach reps, and create a culture of continuous improvement.
Results:
- Created a living library of top calls—accessible to every rep, manager, and enablement leader
- Improved coaching effectiveness by surfacing real examples and actionable feedback
- Accelerated onboarding and ramp time for new hires, using real calls as training assets
"I cannot say enough about the undeniable value that Gong adds not only to my role in sales enablement, but to our entire client-facing organization as well."
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What our customers say
"Working with Gong lets us run a predictable revenue organization, reduce the number of tools in our tech stack, and save tons of time on forecasting."
"You really need to set your sales reps up for success…It's about ensuring that no rep is left behind and elevating everyone through the right management programs."
"It's given our sales team a level of consistency that we haven't had in the past, and has created much more impactful 1:1s for our leaders/reps."
"Gong helps us figure out which features and benefits are really going to drive increased client stickiness and expansion of opportunity."
"Working with Gong has made us better managers and better CSMs."
"The integration of Gong into our operations has directly transformed our company's people, deals, and market success. We're not just closing more deals and doing it faster; we're doing it with a deeper understanding of our clients and the competitive dynamics at play."
"Gong allows our leaders to coach more effectively. They don’t have to ask reps what happened last week. Instead, they use Gong’s deals board and AI-generated call summaries to immediately be ready for a productive conversation with any rep about any deal."
"Working with Gong lets us run a predictable revenue organization, reduce the number of tools in our tech stack, and save tons of time on forecasting."
"You really need to set your sales reps up for success…It's about ensuring that no rep is left behind and elevating everyone through the right management programs."
"It's given our sales team a level of consistency that we haven't had in the past, and has created much more impactful 1:1s for our leaders/reps."
"Gong helps us figure out which features and benefits are really going to drive increased client stickiness and expansion of opportunity."
"Working with Gong has made us better managers and better CSMs."
"The integration of Gong into our operations has directly transformed our company's people, deals, and market success. We're not just closing more deals and doing it faster; we're doing it with a deeper understanding of our clients and the competitive dynamics at play."
"Gong allows our leaders to coach more effectively. They don’t have to ask reps what happened last week. Instead, they use Gong’s deals board and AI-generated call summaries to immediately be ready for a productive conversation with any rep about any deal."
"Working with Gong lets us run a predictable revenue organization, reduce the number of tools in our tech stack, and save tons of time on forecasting."
"You really need to set your sales reps up for success…It's about ensuring that no rep is left behind and elevating everyone through the right management programs."
"It's given our sales team a level of consistency that we haven't had in the past, and has created much more impactful 1:1s for our leaders/reps."
"Gong helps us figure out which features and benefits are really going to drive increased client stickiness and expansion of opportunity."
"Working with Gong has made us better managers and better CSMs."
"The integration of Gong into our operations has directly transformed our company's people, deals, and market success. We're not just closing more deals and doing it faster; we're doing it with a deeper understanding of our clients and the competitive dynamics at play."
"Gong allows our leaders to coach more effectively. They don’t have to ask reps what happened last week. Instead, they use Gong’s deals board and AI-generated call summaries to immediately be ready for a productive conversation with any rep about any deal."
"Working with Gong lets us run a predictable revenue organization, reduce the number of tools in our tech stack, and save tons of time on forecasting."
"You really need to set your sales reps up for success…It's about ensuring that no rep is left behind and elevating everyone through the right management programs."
"It's given our sales team a level of consistency that we haven't had in the past, and has created much more impactful 1:1s for our leaders/reps."
"Gong helps us figure out which features and benefits are really going to drive increased client stickiness and expansion of opportunity."
"Working with Gong has made us better managers and better CSMs."
"The integration of Gong into our operations has directly transformed our company's people, deals, and market success. We're not just closing more deals and doing it faster; we're doing it with a deeper understanding of our clients and the competitive dynamics at play."
"Gong allows our leaders to coach more effectively. They don’t have to ask reps what happened last week. Instead, they use Gong’s deals board and AI-generated call summaries to immediately be ready for a productive conversation with any rep about any deal."
"Gong was able to help me increase my consult rate 3% in a matter of days."
"Gong saves us lots of time that used to be spent focusing on top-of-the-funnel activities. We’ve increased our pipeline feed by 300% using that time more productively. More deals are qualified, meaning we see the more predictable and repeatable revenue streams we’re striving for. I couldn’t live without Gong now."
"If you can use AI to supplement information gathering, writing emails, and coaching all at the same time, the boons for productivity are wild."
"Being able to nail those key messages at the right time and map that process in a repeatable way has led to giant growth in our pipeline."
"Gong Forecast creates ownership and accountability for every team member, and provides an opportunity to measure our results over time so we can make better predictions in the future. This complete transparency allows us to devote more time to deals that actually need our attention."
"Gong brings us sanity because we can see the data behind our actions. Gong is confidence. Gong is the ability to truly understand what’s going on inside customer conversations."
"Gong was able to help me increase my consult rate 3% in a matter of days."
"Gong saves us lots of time that used to be spent focusing on top-of-the-funnel activities. We’ve increased our pipeline feed by 300% using that time more productively. More deals are qualified, meaning we see the more predictable and repeatable revenue streams we’re striving for. I couldn’t live without Gong now."
"If you can use AI to supplement information gathering, writing emails, and coaching all at the same time, the boons for productivity are wild."
"Being able to nail those key messages at the right time and map that process in a repeatable way has led to giant growth in our pipeline."
"Gong Forecast creates ownership and accountability for every team member, and provides an opportunity to measure our results over time so we can make better predictions in the future. This complete transparency allows us to devote more time to deals that actually need our attention."
"Gong brings us sanity because we can see the data behind our actions. Gong is confidence. Gong is the ability to truly understand what’s going on inside customer conversations."
"Gong was able to help me increase my consult rate 3% in a matter of days."
"Gong saves us lots of time that used to be spent focusing on top-of-the-funnel activities. We’ve increased our pipeline feed by 300% using that time more productively. More deals are qualified, meaning we see the more predictable and repeatable revenue streams we’re striving for. I couldn’t live without Gong now."
"If you can use AI to supplement information gathering, writing emails, and coaching all at the same time, the boons for productivity are wild."
"Being able to nail those key messages at the right time and map that process in a repeatable way has led to giant growth in our pipeline."
"Gong Forecast creates ownership and accountability for every team member, and provides an opportunity to measure our results over time so we can make better predictions in the future. This complete transparency allows us to devote more time to deals that actually need our attention."
"Gong brings us sanity because we can see the data behind our actions. Gong is confidence. Gong is the ability to truly understand what’s going on inside customer conversations."
"Gong was able to help me increase my consult rate 3% in a matter of days."
"Gong saves us lots of time that used to be spent focusing on top-of-the-funnel activities. We’ve increased our pipeline feed by 300% using that time more productively. More deals are qualified, meaning we see the more predictable and repeatable revenue streams we’re striving for. I couldn’t live without Gong now."
"If you can use AI to supplement information gathering, writing emails, and coaching all at the same time, the boons for productivity are wild."
"Being able to nail those key messages at the right time and map that process in a repeatable way has led to giant growth in our pipeline."
"Gong Forecast creates ownership and accountability for every team member, and provides an opportunity to measure our results over time so we can make better predictions in the future. This complete transparency allows us to devote more time to deals that actually need our attention."
"Gong brings us sanity because we can see the data behind our actions. Gong is confidence. Gong is the ability to truly understand what’s going on inside customer conversations."
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FAQ
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Ready to turn every conversation into revenue?
See how Gong’s RingCentral call recording and Revenue AI Platform can help you:
- Capture every customer conversation—automatically and securely
- Coach reps, accelerate onboarding, and drive continuous improvement
- Predict pipeline, spot risks, and win more deals with AI-powered insights
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