Gong AI is an advanced, purpose-built artificial intelligence solution for revenue teams. It leverages patented technologies to detect, generate, guide, automate, and predict critical aspects of the sales process, helping teams boost productivity, increase predictability, and drive revenue growth.

How does Gong AI work?

Gong AI works by capturing and analyzing vast amounts of customer interaction data, including calls, emails, and meetings. It combines this with CRM and other first and third-party data sources and uses sophisticated AI models to provide actionable insights, automate tasks, and guide revenue teams towards better outcomes.

What are the core AI capabilities of Gong?

Gong’s core AI capabilities include: Detect: Identify important topics, trends, and risks in customer interactions Generate: Create effective content like account briefs and follow-up emails Guide: Provide actionable insights and recommendations to move deals forward Automate: Streamline manual tasks like CRM updates and coaching feedback Predict: Forecast revenue outcomes with high accuracy based on comprehensive data

What are the benefits of using AI for sales?

The benefits of using AI in sales are substantial and wide-ranging. Gong AI enhances seller productivity by automating manual tasks, improves decision-making through accurate revenue predictions, and provides actionable insights to guide strategies. It also enables personalized customer interactions, helps identify risks and opportunities earlier, and ultimately drives revenue growth by optimizing the entire sales process.

How does Gong AI improve seller productivity?

Gong AI empowers sellers to close deals more effectively by leveraging its advanced capabilities. It detects crucial topics and customer risks in conversations, generates personalized follow-up content, and guides sellers with AI-powered to-dos to move deals forward. Additionally, Gong AI automates manual tasks like CRM updates, allowing sellers to focus more on high-value activities that drive deal closure.

Can Gong AI help with revenue forecasting?

Yes, Gong AI excels at revenue forecasting by leveraging its unique ability to analyze customer interactions and deal activities. Unlike traditional forecasting methods, Gong AI predicts outcomes based on over 300 unique signals from direct customer conversations and historical performance data. This comprehensive approach results in more accurate forecasts, allowing revenue leaders to make confident projections and pinpoint specific actions to meet targets.

How does Gong AI help sellers generate pipeline?

Gong AI assists sellers in generating pipeline by providing deep insights into customer interactions and market trends. It helps identify buyer intent signals, surface new opportunities, and guide sellers on effective outreach strategies. With AI-powered account summaries and personalized content generation, sellers can craft more targeted and compelling pitches. This data-driven approach enables teams to build stronger pipelines and convert more leads into qualified opportunities.

What are the challenges of implementing AI in sales?

Implementing AI in sales can present challenges such as ensuring data quality and quantity, integrating AI insights into existing workflows, and overcoming potential resistance to change. However, Gong AI addresses these challenges by providing a holistic data strategy, seamless integration with CRM systems, and user-friendly interfaces. Gong AI comes with pre-built models and can be easily customized to fit your specific business needs without extensive technical expertise. Plus, Gong’s expert services and support teams also help organizations navigate the implementation process and drive adoption.

How hard is it to implement and use Gong AI?

Implementing and using Gong AI is designed to be straightforward and user-friendly. Gong offers comprehensive implementation services, training, and ongoing support to ensure a smooth adoption process. The platform features pre-built AI models that can be leveraged immediately, and customization options don’t require data science expertise. With intuitive interfaces and integration capabilities, Gong AI can be easily incorporated into existing workflows.

Can revenue AI replace salespeople?

No, Gong AI is designed to augment and empower human sellers, not replace them. It enhances seller productivity by automating time-consuming tasks, providing valuable insights, and offering guidance to improve performance. Gong AI acts as a powerful tool that allows sellers to focus on building relationships, strategic thinking, and closing deals more effectively.

Gong AI

Drive real outcomes with Revenue AI

Fuel productivity, predictability, and growth with AI that’s embedded into team workflows and optimized to deliver relevant insights.

See it in action

AI purpose-built for revenue teams

With an unmatched data foundation and in-house AI models tuned specifically for revenue, get trustworthy insights to drive transformation across your entire business.

Built on the right data

Power trustworthy insights with customer interaction signals captured across your revenue tech stack and mapped to your business context.

Insights you can trust

Separate signal from noise, with in-house AI models that have been tuned specifically for revenue and AI that shows its work.

Customized with ease

Tailor Gong AI agents to your unique business, geography, and industry, no data science required.

Announcing

Gong Agents built to deliver revenue outcomes

Free your people to focus on selling while AI agents automate workflows, uncover actionable insights, and enhance human expertise.

Meet the agents

Revenue AI across your entire customer lifecycle

Advanced Detection

Detect critical signals in every customer interaction

Go beyond simple keyword matching. Gong Agents identify complex concepts, deal risks, and emerging trends. The result? Faster, more accurate decision-making that drives real impact.

Uncover hidden insights

Generative AI

Tailor content for teams and customers

Create internal updates and personalized customer outreach in seconds. Gong Agents leverage full deal, account, and contact context to generate account briefs, follow-up emails, and more to improve pipeline conversion and accelerate sales cycles.

Make handoffs seamless

Intelligent guidance

Guide your team to revenue success

Help every team focus on the right actions at the right times. Prioritize high-impact tasks, develop effective deal strategies, and provide full account context within your team’s existing workflows to improve win rates and shorter sales cycles.

Unlock your team's potential

Powerful automation

Standardize excellence at scale

Get visibility into adoption of methodologies, messaging, coaching best practices, and more. Gong’s AI Deal Reviewer agent suggests deal updates to improve seller productivity and manager feedback, and automatically updates CRM to eliminate manual data entry.

Automate the path to excellence

Predictive intelligence

Predict revenue outcomes with unmatched accuracy

Harness the power of 300+ unique signals drawn from actual customer conversations to anticipate deal outcomes and forecast projections with unprecedented accuracy. Gong Agents help you make deal and revenue predictions to run your business with confidence.

Elevate your revenue predictions

What our customers say

Productivity

“Gong’s AI helps LogicMonitor work smarter, not harder, so we’re spending time in the right places versus just doing a whole bunch of administrative work.”

Jillian Bierman

Director of Customer Success

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Based on 124+ reviews.

AI you can trust

Gong provides enterprise-grade security and ensures you retain control over your data, which is never shared in a public domain.

Frequently asked questions

FAQs

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