Easyship boosts forecast accuracy to 90% and lifts win rates by 15% using Gong

Easyship, a global eCommerce logistics platform specializing in shipping automation, ecommerce fulfillment, and more, was scaling fast, but its sales processes couldn’t keep up. Its shift from a self-service, inbound model to larger, more complex deals brought up growing pains, including inconsistent coaching, long ramp times, and unreliable forecasts. Dispersed teams and limited call visibility only amplified these challenges. ​​By implementing Gong’s Revenue AI Platform, Easyship transformed its sales culture into a unified, insight-rich revenue engine that delivers significant results.

Today, Gong is the operational backbone of Easyship’s revenue organization, enabling it to scale more predictably and confidently. Easyship now uses Gong across the funnel — from onboarding and enablement to pipeline reviews and product feedback — creating a unified and insight-rich sales environment.

Before Gong, Easyship’s coaching was based on anecdotal feedback. Managers spent too much time trying to manually identify what was working and what wasn’t. 

With Gong, managers now use data to identify gaps, highlight the top-performers’ behaviors, and create data-driven onboarding programs. New reps now hit their quotas 25% faster, and consistent, precise coaching has lifted win rates by 15% quarter-over-quarter.

“We use Gong to shorten onboarding, coach with precision, and scale what works.”
—Moneesh D.T, GTM – Account Executive

Managers now use Gong to record, transcribe, and analyze every sales call. This allows them to create curated Call Libraries of top-performers’ calls, giving new hires a clear, data-backed blueprint for success. By building onboarding programs around these insights, Easyship has been able to reduce ramp time and ensure every rep receives targeted, effective coaching.

Gong’s Deal Boards and risk signals replaced Easyship’s subjective forecasting with real-time, data-backed insights. Instead of relying on reps’ gut feelings, leaders now track buyer engagement, multi-threading, and next-step momentum inside each deal so they know whether it’s on track. This shift from subjective to objective data gave Easyship a new level of control over its pipeline health, and boosted forecast accuracy.

“Gong gives us a data-backed forecast and eliminates last-minute surprises. We’ve moved from 68% to over 90% forecast accuracy.” —Moneesh D.T, GTM – Account Executive

Easyship’s leaders use Gong’s Deal Boards to visualize their entire pipeline in real-time. This provides an objective view of every opportunity, tracking key activities like buyer engagement and next steps. Gong’s AI Deal Monitor automatically flags signals in deals that are at risk of stalling, allowing managers to proactively step in and get them back on track.

Gong has become Easyship’s go-to-market nerve center, extending beyond the sales team. They now share the customer insights Gong gathers among several teams:

Easyship uses Gong to capture voice-of-the-customer insights from every interaction. In a centralized platform, teams can easily search for and share key customer feedback, objections, and pain points. This has created a seamless flow of information from the front lines to the rest of the organization, ensuring that strategic decisions are always grounded in what customers say.

The voice of the customer is now front and center, even in board meetings, where Gong insights are used to support strategic decisions and drive the company’s direction. 

“Gong hasn’t just moved the needle — it’s become the operational backbone of our revenue team.” — Tommaso Tamburnotti, Co Founder 

Easyship has transformed its sales process by adopting the Gong’s Revenue AI Platform to tackle the complexities of a fast-scaling business with an AI-driven approach. By unifying conversation data and equipping managers with advanced deal-management tools, Easyship has introduced a scalable and predictable revenue engine. With Gong as its operational backbone, Easyship isn’t just improving operational efficiency; it’s paving the way for higher growth, reinforcing its commitment to data-driven innovation, and creating a unified revenue organization that’s built for the future.