Retain and grow: How to win through proactive account strategies

A 5% increase in retention can drive up to 95% profit growth. So why do most customer teams find out about churn risk at renewal, when it’s too late to do anything about it?

Missed expansion opportunities and lost renewals are unavoidable when customer teams are left without the signals, structure, and systems to drive growth. The strongest account management teams build their post-sales motion to surface risk early and prioritize the right accounts, so net revenue retention goes up and to the right.

Join us to learn which proactive strategies the leading account management and customer success teams use to build a strategic, scalable post-sales motion without sacrificing customer experience.

Here’s what you’ll learn:

• How to identify early churn warning signals
• A simple account review and prioritization framework
• Tactics for building a repeatable post-sales motion that scales NRR growth

Featured speakers:

• Nina Ramadan Patel, Sr. Manager Enterprise RA, Gong
• Jillian Bierman, Director Customer Success, Recurly
• Annissa Peterson, Sr. Manager Cybersecurity Advisors, Rapid7