Building trusted customer relationships at scale in healthcare and life sciences

Succeeding in healthcare today is harder than ever. Between rising costs, complex stakeholder webs, and a risk-averse buyer base, trust is your most valuable currency. Yet, scaling that trust is difficult when customer data is siloed, messaging is inconsistent, and customer knowledge walks out the door with departing reps.

According to The State of Revenue AI 2026 report, organizations that lean into AI generate 77% more revenue per representative than those who don’t — and the difference comes down to how they manage customer relationships at scale.

In this session, experts from Gong and KPMG discuss how customer-facing teams across the healthcare ecosystem are using AI to move from reactive relationship management to proactive, insight-driven engagement, without sacrificing the compliance and trust the industry demands.

You’ll learn how to:

• Capture every interaction to ensure your team acts on the full customer story
• Standardize messaging across distributed teams without losing authenticity
• Use AI to identify and replicate top-performer behaviors in real time
• Deploy AI with the governance, privacy, and transparency healthcare demands

Featured Speakers:

• Chris Peake - Chief Trust Officer | Gong
  Chris is an executive leader with over 25 years of experience in Security and Information Technology, who has successfully scaled multiple hyper-growth SaaS organizations past the $1B ARR mark. His expertise lies in advising on enterprise risk and regulatory compliance, and in embedding security into product lifecycles to enable secure AI adoption.
• Alex Tolmasoff- Managing Director | KPMG
  Alex is a Managing Director based in San Francisco, advising healthcare, life sciences, med tech, and health IT organizations globally. With nearly two decades of experience, Alex specializes in commercial strategy, operating model transformation, and front office technology enablement. They work closely with executive teams to design scalable commercial models, improve performance, and deliver measurable, sustained growth.
• Katie Boswell - Managing Director | KPMG
  Katie is a trusted cybersecurity advisor with over two decades of experience. Renowned for her innovation in building robust security programs, Katie’s expertise spans the entire spectrum of cybersecurity—from strategy to implementing large-scale cyber transformation programs. Her extensive experience enables her to support highly regulated industries during times of significant disruption and great opportunity.