Senior Sales Operations Analyst

Sales Operations - San Francisco Bay Area

Gong enables revenue teams to realize their fullest potential by unveiling their customer reality. The patented Gong Revenue Intelligence Platform™ captures and understands every customer interaction, then delivers insights at scale, empowering revenue teams to make decisions based on data instead of opinions. Over 1,500 innovative companies like Zillow, Slack, PayPal, Twilio, Shopify, Hubspot, SproutSocial, Zoominfo, Outreach, MuleSoft, and LinkedIn trust Gong to power their customer reality. With Gong, customers experience improved win rates, increased deal sizes, and accelerated employee ramp-times.

As a Senior Sales Operations Analyst, you’ll play a key role in running day to day sales operations for our Sales and Sales Development teams. You will be partner with the sales operations team to execute on operational initiatives to enhance overall productivity.

RESPONSIBILITIES

  • Design and maintain sales processes, workflows, and territories.
  • Manage and maintain territories, including methodology, design, and assignment process.
  • Make recommendations to help improve productivity & performance
  • Build reports to review leading and lagging indicators
  • Work with operations teams to improve handoffs, potential impacts, and ensure consistency with business needs
  • Quickly solve process pain points in the moment, while helping develop long-term solutions
  • Design new and improve current workflows/automation
  • Help identify, prioritize and scope key strategic initiatives/projects accordingly.
  • Build and maintain key documentation regarding our policies, sale processes, and engagement rules

QUALIFICATIONS

  • Tech-curious: problem-solver who seeks out creative solutions using process + technology
  • Great communicator- propensity to translate technical information or complex concepts and speak to them in a clear and effective way to internal customers and stakeholders.
  • Strong organizational skills, with the ability to work independently as well as in a highly collaborative, team-based environment.
  • Ability to execute: can juggle multiple projects, fulfill priorities and meet deadlines.
  • Be a data junkie that knows what quality data means and help the team design & improve it.
  • 4+ years of relevant sales/business operations experience with solid understanding of Saas business models and using Salesforce.com
  • Exceptional analytical and quantitative skills. SQL knowledge is a plus.

PERKS & BENEFITS

  • 100% paid coverage of medical, dental and vision insurance for employees
  • 401K program to help you invest in your future
  • Education & learning stipend for personal growth and development 
  • Flexible vacation time to promote a healthy work-life balancePaid parental leave to support you and your family
  • Work from home stipend to help you succeed in a remote environment


  • Gong is an equal opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.