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Being a Gongster is as good as it gets. Each department strives to be the best at its craft, yet, we're all here to win as a team. We're also future-ready, working with the latest in AI, machine learning, NLP, and speech technology. Combine this with our awesome leadership, prime investors, and customers that are raving fans, and you have a recipe for success.

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Inclusion and Diversity

Whether it’s promoting Women in Sales or sponsoring LGBT+ projects, we walk the walk when it comes to inclusion and diversity. It’s not just about creating a level playing field -- we truly believe that a multitude of voices drives innovation and creativity.

Life at Gong is Best in Class

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Refer a Candidate — Get Dinner on Gong

Think you know someone with Gongster potential? If you refer a candidate into Gong and they get hired, we’ll send you and a +1 to ANY restaurant of your choosing — even a Michelin-star dining experience. Simply have the candidate inform our team that you’re the referrer and you’ll be on your way!

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BUSINESS ANALYTICS MANAGER

Operations - San Francisco

Gong.io helps salespeople have better conversations by using AI and machine learning to pinpoint what the top performers are saying and doing differently. Those behaviors can then be replicated across the entire team to increase quota attainment and slash on-boarding time of new team members. Customer-facing teams at hundreds of companies like LinkedIn, GE and ZipRecruiter use Gong to improve their customer experience in millions of conversations every day.

As our Business Analytics Manager, you will fill a key on our Operations Team.

Roles and Responsibilities:

  • Have a passion for delivering high value solutions to our Internal Teams
  • Discover, design and deliver Business Analytics solutions unique to the needs of each of Gong's business units
  • Own the full-service offering which includes data modeling, development, QA/UAT, deployment, training, issue resolution, data processing, and ongoing consultation
  • Manage implementation of solutions from data and requirements gathering, report and dashboard design, and testing
  • Build cross-functional consensus for operational improvements and partner effectively with other teams
  • Collaborate closely with the sales, customer success, product and operations teams to provide analysis, reporting and tool-building capabilities that inform our key stakeholders
  • Proactively identify opportunities to develop scalable insights for internal and external stakeholders
  • Provide training to non-technical people on tools, analytics and insight

Qualifications:

  • 5+ years in the BI and analytics field with up-to-date knowledge and skills in tools like Sisense, Looker and Tableau
  • Expert in data modeling and connecting to enterprise data sets including Salesforce, Zandesk, JIRA, Segment and Netsuite
  • 3+ years managing BI implementations with exceptional record of meeting requirements and schedules
  • Experience in a role requiring consultative stakeholder engagement
  • Experience in a role requiring research, data interrogation, analysis and visualization   
  • OUTSTANDING people and communication skills
  • Excellent SQL knowledge and experience

You’ll get:

  • Work closely with some of Silicon Valley’s best talent to create a truly amazing team
  • Join a fast-growing company early, make a difference, and enjoy the ride
  • Challenge yourself and take your career to the next level
  • Enjoy a competitive compensation package
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A Word from Our Founding Gongsters

“We hire the best and invest in making them awesome. At Gong, you’ll be working with the sharpest minds in business, engineering, and research. Together, you’ll be challenged to be all that you can be, both as an individual and as a team player.”

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