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Gong’s topic detection technology is issued a patent

By Eilon Reshef, May 6, 2020

Today, the US Patent and Trademark Office issued patent #10,642,889 titled “Unsupervised automated topic detection, segmentation and labeling of conversations”, which protects our technology for understanding topics in customer conversations. I thought it would be useful to share the essence of the technology, and how it came about. The goal: understanding conversations beyond keywords When […]

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