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REVENUE INTELLIGENCE BLOG

Introducing Generation 3 Conversation Understanding

By Eilon Reshef, October 19, 2022

I’m excited to introduce Gong Smart Trackers—the first user-trainable system that goes beyond keyword recognition to understand the context of all your customer conversations. This changes the landscape of Revenue Intelligence, by enabling companies to better detect deal risk, quantitatively track adoption of strategic initiatives, and more. Generation 1 Tech: Audio/Video When Amit Bendov and […]

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Gong’s topic detection technology is issued a patent

By Eilon Reshef, May 6, 2020

Today, the US Patent and Trademark Office issued patent #10,642,889 titled “Unsupervised automated topic detection, segmentation and labeling of conversations”, which protects our technology for understanding topics in customer conversations. I thought it would be useful to share the essence of the technology, and how it came about. The goal: understanding conversations beyond keywords When […]

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